Security Officer

San Diego Natural History Museum; San Diego (CA); On-site; USD 22,730 - 32,373; Part time

Benefits offered by this job

Free admission to Balboa Park’s museums

Free admission to the San Diego Zoo

Job summary

The San Diego Natural History Museum is hiring part-time Security Officers to ensure the safety of guests and staff. Ideal candidates should have previous security experience, excellent customer service skills, and strong communication abilities.

This role involves patrolling the museum, providing assistance, and responding to emergencies. Position includes $20/hour pay, with flexible afternoon, evening, and weekend availability desired.

Employees enjoy free admission to Balboa Park’s museums and the San Diego Zoo.

Qualifications

• Previous security experience at a cultural institution is preferred.
• Must be able to stand for long periods and respond quickly.
• Ability to maintain a professional demeanor in challenging situations.

Responsibilities

• Patrol, observe, and report to Safety & Security Manager.
• Provide assistance to Museum guests, staff, and vendors.
• Document daily actions and respond to emergency situations.

Skills

Customer service skills

Attention to detail

Strong communication skills

Ability to perform crowd control

Education

Current Guard Card certification

Current CPR/AED/First Aid Certification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Love nature? Then you’re going to love The Nat.

The San Diego Natural History Museum (The Nat) was founded by amateur naturalists in 1874 and has played a major role in the conversation of our region. The Nat recently celebrated its 150th anniversary and completed a strategic plan focused on encouraging a love for nature, levering science and collections for conservation, and using our own voice to be here for nature.

The San Diego Natural History Museum is seeking intuitive, reliable, attentive, detail-oriented individuals with strong communication and customer service skills as part-time/as-needed Security Officers. Security Officers are expected to uphold Museum rules and regulations by patrolling, observing, and reporting to the Safety & Security Manager and Deputy COO. Security Officers are also expected to set the example for Museum safety and stellar customer service, and assist Museum guests, employees, and vendors during emergency situations.

Areas of responsibilities include:

• Patrol, observe, and report to the Safety & Security Manager and Deputy COO.
• Provide a high level of customer service and assistance to all Museum guests, staff, volunteers, and vendors.
• Maintain a strong working knowledge of Museum policies and procedures, enforcing them with guests, staff, volunteers, and vendors as needed.
• Document daily actions and situations in a Daily Log.
• Respond to complaints and/request for assistance and evaluate appropriate course of action.
• Respond to emergency situations within and directly outside Museum (i.e. natural disasters, medical emergencies, etc.)
• Assist with building access and receiving/deliveries.
• Conduct occasional overnight Security shifts as requested.
• Conduct occasional day shifts as requested to support Facilities Associate.
• Help with stock of inventory and the vending machine as needed.
• Perform other duties assigned by the Safety & Security Manager and/or Operations leadership.

Qualifications:

• Previous security experience at a cultural institution is preferred.
• Excellent customer service skills with the ability to maintain a professional and calm demeanor in a challenging, dynamic environment with all types of guests, staff, volunteers, and vendors.
• Strong communication skills with attention to detail.
• Must be able to stand for long periods of time, respond quickly and communicate verbally for the majority of each shift.
• Ability to perform crowd control by providing clear guidance and direction.
• Current Guard Card certification through BSIS.
• Current CPR/AED/First Aid Certification.
• Proficient in Microsoft Word, Excel, Outlook, and Teams.

This is a part-time/as-needed position. Afternoon, evening and weekend availability are currently highly desired.

Pay: $20/hour.

Employees enjoy free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.