Security Officer

HealthPartners; Saint Louis Park (MN); On-site; USD 48,000 - 68,000; Full time

Job summary

Park Nicollet Health Services’ Methodist Hospital is seeking a Security Officer to protect people, property, information, and the organization’s reputation. The role requires professional conduct and collaboration with staff, patients, visitors, and external agencies.

The position involves responding to routine public service and emergency calls, applying verbal de-escalation and appropriate use of force as needed, while independently managing duties as assigned.

Qualifications

• 2- or 4-year degree in Law Enforcement/Criminal Justice or currently in a degree program.
• Previous healthcare security experience.
• Previous law enforcement or public safety experience.
• Previous customer service experience.
• Military experience as applicable.

Responsibilities

• Accurately and promptly complete all required documentation to include daily events logs, incident reports, and other forms or documents as assigned.
• Patrol interior and exterior areas of properties where assigned by vehicle and/or on foot according to SOPs and situational needs.
• Promptly respond to escalating behavioral and conflict events, assuring for the care, welfare, safety, and security of all involved.
• Coordinate response to internal and external situations impacting life safety, facility infrastructure, and business continuity; initiating and utilizing the Incident Command System (ICS) to ensure appropriate organizational leaders are notified and assigned roles as these situations demand.
• Investigate crimes, traffic accidents, suspicious incidents, and other calls for service, gathering evidence and documenting information, and assisting in follow-up investigations as assigned.
• Address and document unusual or unsafe conditions that may create security concerns or safety hazards, including stopping work to ensure staff, patient, visitor, and contractor safety.
• Restrict access to and identify persons with no business on property.
• Enforce parking guidelines and direct traffic to assist motorists.
• Process lost and found property, patient valuables, contraband, and weapons.
• Participate in daily shift briefings and department training.
• Be flexible with regard to scheduled hours to meet business needs.
• Ongoing – Perform other duties as assigned.

Skills

Leadership

Interpersonal skills

Time management

Communication

Safety awareness

Education

2- or 4-year degree in Law Enforcement/Criminal Justice

Healthcare security experience

Law enforcement/public safety experience

Customer service experience

Job description

Park Nicollet is hiring a Security Officer at Methodist Hospital. The primary role and responsibility of this position is to protect people, property, information, and the reputation of Park Nicollet Health Services. This position will represent Park Nicollet Health Services, performing duties in a courteous and professional manner that conveys a positive image of the organization and that fosters cooperation and support with staff, patients, visitors, and external agencies.

This position will respond to a wide variety of routine public service and emergency support calls requiring various problem-solving techniques, judgment, verbal de-escalation, and appropriate use of force.

This position requires the ability to independently manage work, completing the duties outlined in this job description and other duties as assigned.

MINIMUM QUALIFICATIONS:

Education, Experience or Equivalent Combination:

One or more of the following educational or experience requirements:

2 or 4-year degree in Law Enforcement/Criminal Justice or currently in a degree program

Previous experience in healthcare security

Previous law enforcement or public safety experience

Previous customer service

Military experience as applicable

Required Courses

Successful completion of the New Officer 25-day Training Program, including:

Departmental Verbal De-escalation Training

Departmental Defensive Tactics Training

Required within 12 months of hire:

Departmental Chemical Irritant Training

Departmental Electronic Incapacitation Device Training (EID)

FEMA IC 100 (Introduction to the Incident Command System)

FEMA IC 200 (Single Resources and Initial Action Incidents)

FEMA IC 700 (National Incident Management System Introduction)

FEMA IC 906 (Workplace Security Awareness)

FEMA IC 907 (Active Shooter-What You Can Do)

Licensure/ Registration/ Certification:

FBI/BCA background check required upon hire. Approval for continued employment is dependent on this background result.

Must possess and maintain a current and valid Minnesota Driver’s License or equivalent.

Knowledge, Skills, and Abilities:

Strong leadership and interpersonal skills required.

Strong time management and organizational skills required.

Strong written and interpersonal communication skills required.

Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.

Must be able to operate a personal computer utilizing word processing, spreadsheet, presentation, e-mail, and proprietary applications.

Must be able to effectively understand and operate push-to-talk two-way radio devices.

ESSENTIAL DUTIES:

(20%) – Accurately and promptly complete all required documentation to include daily events logs, incident reports, and other forms or documents as assigned.

(15%) – Patrol interior and exterior areas of properties where assigned by vehicle and/or on foot according to SOP’s and situational needs.

(15%) – Promptly respond to escalating behavioral and conflict events, assuring for the care, welfare, safety, and security of all involved.

(5%) – Promptly coordinate response to internal and external situations impacting life safety, facility infrastructure, and business continuity; initiating and utilizing the Incident Command System (ICS) to ensure appropriate organizational leaders are notified and assigned roles as these situations demand.

(5%) – Investigate crimes, traffic accidents, suspicious incidents, and other calls for service, gathering evidence and documenting information, and assisting in follow-up investigations as assigned.

(5%) – Address and document unusual or unsafe conditions that may create security concerns or safety hazards, including stopping work to ensure staff, patient, visitor, and contractor safety.

(5%) – Restrict access to and identify persons with no business on property.

(5%) – Enforce parking guidelines and direct traffic to assist motorists.

(5%) – Process lost and found property, patient valuables, contraband, and weapons.

(5%) – Participate in daily shift briefings and department training.

(5%) – Be flexible with regard to scheduled hours to meet business needs.

(Ongoing) – Perform other duties as assigned.

*Job description rankings/percentages are intended to reflect normal averages over an extended period of time, and are subject to daily variances. Quality and efficiency standards should at no time be compromised to meet the average expectations expressed above. Job descriptions are subject to change to accommodate organization or department needs.

ORGANIZATIONAL EXPECTATIONS:

Values

All colleagues are expected to live our values:

Excellence:We strive for the best results and always look for ways to improve.

Compassion:We care and show empathy and respect for each person.

Partnership:We are strongest when we work together and with those we serve.

Integrity:We are open and honest, and we keep our commitments.

Additional Expectations:

Complies with safety instructions, observe safe work practices, provides input on safety issues, and promotes a safe work environment.

Maintains regular and timely attendance.

Protects confidentiality.

Demonstrates participation in and support of the organization's Corporate Integrity Program by participating in compliance-related education and training and complying with the organization's policies and procedures.

Timely completion of all mandatory education and organizational requirements (i.e., licensure/certification, Employee Health and Wellness requirements, annual training, etc.).