SECURITY OFFICER

Graton-Resort-; Rohnert Park (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

Graton Resort & Casino is seeking a Security Officer to ensure guest and team member safety across all areas of the property. The role includes patrols, incident reporting, and responding to disturbances while enforcing company policies and procedures.

The position requires a 21+ age, a valid driver's license, and completion of Graton's Security Academy and Basic Life Support training after hire. Strong teamwork and vigilance are essential.

Qualifications

• Ability to communicate effectively with Guests, Team Members and Management in written and verbal form.
• High School Diploma or equivalent.
• Be at least 21 years of age.
• Possess and maintain a valid Driver's License.
• Be able to obtain Basic Life Support Certification once hired (training provided).
• Be able to complete Graton Resort & Casino's Security Academy once hired.
• Be able to complete Guest Intoxication Awareness training yearly.

Responsibilities

• Patrol public areas and observe for the safety of Guests and Team Members.
• Respond to disturbances and be prepared to engage in physical confrontation if necessary.
• Enforce applicable laws, policies, and procedures.
• Assist in emergencies, including fires, medical emergencies, and criminal activity.
• Complete incident reports as directed by Security Management.
• Assist in the lost and found process and related security admin tasks.

Skills

Effective communication

Verbal communication

Customer service

Situational awareness

Teamwork

Education

High School Diploma or equivalent

Job description

Position Summary:
The Security Officer position ensures the safety and security of Guests, Team Members, and Companyassets. This position performs responsibilities in accordance with all Company standards, policies, andprocedures.

Essential Functions:

• 1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promotingour values.


• 2. Perform responsibilities in accordance with all Company standards, policies, and procedures.


• 3. Patrol and observe all public areas, Team Member service areas, and company grounds for the safetyof Guests and Team Members.


• 4. Respond to all disturbances. Be aware of your surroundings and prepared to become involved in aphysical confrontation if necessary.


• 5. Observe, report, and respond to all suspicious and unusual situations.in accordance with departmentand company policy.


• 6. Know and enforce all applicable laws, policies, and procedures.


• 7. Detect and address actions and hazards that may result in liability for the company.


• 8. Respond to and assist in all emergencies, including but not limited to fires, medical emergencies, andcriminal activity.


• 9. Have thorough knowledge and perform evacuation procedures for the property.


• 10. Transport and protect company funds and assets.


• 11. Conduct follow-up investigations on reports as directed.


• 12. Complete incident reports as directed by Security Management.


• 13. Assist in the lost and found process including receiving, logging, storing, and returning lost items.


• 14. Facilitate and assist the Guests with the Self-Restriction process as requested.


• 15. Assume Dispatch role, assigning Security personnel on shift to designated tasks, ensure communication flows, and log information.


• 16. Maintain a daily log of activities and incidents involving Security.


• 17. Maintain a high level of personal integrity.


• 18. Maintain confidentiality of all information related to company and security operations.


• 19. Practice teamwork, support fellow Team Members, and create an energized and positive work atmosphere.


• 20. Maintain grooming and uniform standards.


• 21. Inspect and maintain all company issued equipment.


• 22. Have knowledge of SDS booklet location for your assigned area and familiarization.


• 23. May assume the role of Bike Security Officer on foot or in a company vehicle.


• 24. This job description is not an exclusive or exhaustive list of all job functions that a team member in thisposition may be asked to perform from time to time. Duties and responsibilities can be changed,expanded, reduced, or delegated by Management to meet the business needs of the property.

Non-Essential Functions:

1. Organizing their work area, including, but not limited to, the Security Dispatch Office, Security Podium,the Security Administration Office, and Security vehicles, keeping those work areas clean.


2. Administrative tasks as assigned by management, including, but not limited to:
   
   
   
   1. Reconciliation of lost and found items after their retention period.
   
   
   2. Assignment, reassignment, and clearing of Team Member lockers.
   
   
   3. Stocking/checking inventory to Security workspaces and Medical Bags.
   
   
   
   

Requirements

Required Qualifications:

• 1. Ability to communicate effectively with Guests, Team Members and Management in both written andverbal form.


• 2. High School Diploma or equivalent.


• 3. Be at least 21 years of age.


• 4. Possess and maintain a valid Driver's License.


• 5. Be able to obtain a Basic Life Support Certification once hired (Company will provide the training).


• 6. Be able to complete Graton Resort & Casino's Security Academy once hired.


• 7. Be able to complete the Guest Intoxication Awareness training yearly.

Physical Requirements:

• 1. Standing Up to 100% of shift


• 2. Walking Up to 100% of shift


• 3. Sitting Up to 100% of shift


• 4. Bending Up to 100% of shift


• 5. Twisting Up to 100% of shift


• 6. Climbing, including ladders Up to 100% of shift


• 7. Kneeling Up to 100% of shift


• 8. Squatting Up to 100% of shift


• 9. Lift/Cary/Push/Pull Up to 50 lbs. without assistance up to 100% of shift.


• 10. Reaching above the shoulders and other hand arm use Up to 100% of shift