Security Officer

BENCHMARK; Punta Gorda (FL); On-site; USD 22,000 - 36,000; Full time

Job summary

Pyramid Global Hospitality's Sunseeker Resort Florida Gulf Coast in Southwest Florida is seeking a Security Officer II to safeguard guests, team members and property across owned and operated Sunseeker properties.

You'll follow the Security and Surveillance Department policies, de‑escalate disputes, coordinate with law enforcement, patrol grounds, file timely reports, and help maintain safety and confidentiality in a fast‑paced hospitality environment.

Qualifications

• Must be 21 years of age or older.
• High school diploma or equivalent.
• First Aid/CPR/AED certification.
• Florida state class D Security License preferred.
• Ability to stand for long periods and patrol large areas.
• Excellent customer service skills.

Responsibilities

• Follow directives of the Security and Surveillance Department’s chain of command.
• Coordinate with law enforcement as necessary.
• De-escalate disagreements between individuals and opposing parties.
• Properly maintain crowd control during high-traffic times.
• Escort guests, visitors, vendors, and team members when necessary.
• Patrol Sunseeker Resort grounds/buildings (interior, exterior, parking lots, structures).
• Sit or stand post when scheduled until relieved.
• Ensure all doors and gates are secured per policies.
• Respond to incidents and dispatch calls for support.
• Prepare reports and security logs timely and accurately.
• Monitor foot and vehicular traffic on properties.
• Maintain confidentiality of operating information.
• Fulfill surveillance/dispatcher duties when assigned.

Skills

Customer service

MS Office

Discretion

Interpersonal skills

Education

High school diploma or equivalent

First Aid/ CPR/ AED

Florida security license preferred

Tools

Microsoft Office

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Sunseeker Resort Florida Gulf Coast, by Curio is a stunning waterfront destination located in Southwest Florida, offering the perfect blend of luxury and leisure. With 785 guest rooms and more than 60,000 square feet of event and meeting space, the resort is designed to accommodate both upscale leisure getaways and dynamic business gatherings. Guests can indulge in an impressive collection of 18 food and beverage outlets, from fine dining to casual coastal fare, showcasing flavors from around the world. The resort also features a luxurious pool scene, including the largest rooftop pool in Florida, providing sweeping views of Charlotte Harbor and an elevated, resort-style experience. Sunseeker is where elevated hospitality meets sun-soaked relaxation.What you will have an opportunity to do:The Security Officer II is responsible for providing safety and security on Sunseeker Resort owned and operated properties. The Security Officer II will help protect guests, visitors and fellow team members and their belongings, as well as Sunseeker Resort property.All duties are performed in accordance with department and Sunseeker Resorts policies, practices and procedures.POSITION RESPONSIBILITIES/DUTIES:Follow the directives of the Security and Surveillance Department’s chain of commandCoordinate with law enforcement as necessaryDe-escalate disagreements between individuals and opposing partiesProperly maintain effective crowd control during times of high trafficAssist, direct, and/or escort guests, visitors, vendors, and team members when necessaryPatrol all Sunseeker Resort grounds/buildings (interior, exterior, parking lots, and structures)Sit or stand post when scheduled/required until properly relievedEnsure all doors and gates are properly secured pursuant to Sunseeker Resort policies, practices, and proceduresRespond to various situations as directed by the dispatcher, including incidents/disturbances, and calls for support from guests, team members, and the Security and Surveillance Department’s chain of commandThoroughly, accurately, and timely complete reports and/or security logs when requiredMonitor foot and vehicular traffic on Sunseeker Resort owned and operated properties.Ensure the confidentiality of all information (oral or written) relevant to the operating procedures, capabilities, equipment uses, and equipment locations, of the Security and Surveillance DepartmentFulfill surveillance/dispatcher duties when assignedWhat are we looking for?EDUCATION & EXPERIENCE:Required:Must be 21 years of age or olderHigh school diploma or equivalentPossess or be able to obtain a First Aid /CPR/AED certificationFlorida state class D Security License preferredKNOWLEDGE/SKILLS/ABILITIES:Complete all required training in accordance with position dutiesAbility to work varied shifts, including weekends and holidaysWorking knowledge of Microsoft OfficeExcellent customer service skillsAbility to function well under pressure, manage multiple priorities, and meet established deadlinesMust possess mature personal discretion and sound judgmentSound judgment, superior problem solving and decision-making skillsExcellent organizational and analytical skills, with particular attention to quality and detailInterpersonal skills to deal effectively with all business contactsProfessional appearance and demeanorAbility to stand for long periodsAbility to walk for long periodsCompensation:-Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.