Security Officer

ProService Focus, Inc.; Princeville (HI); On-site; USD 58,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k Benefit

Paid Time Off & Holidays

Employee Meals

Referral Incentives

Recognition Programs

Professional development

Job summary

North Shore Preserve in Hawaii is seeking Security Officers to join a professional safety and security team. You will protect members, guests, and employees, manage access control, and respond to emergencies with urgency.

The role requires strong customer service, clear communication, and the ability to work with security leadership across departments. Typical responsibilities include documenting incidents, preparing daily reports, and maintaining access control systems.

Qualifications

• Concierge-level protection services for high-net-worth members, guests and prospects.
• Excellent customer service to standards of North Shore Preserve.
• Protect assets: people, facilities, and property.
• Respond to emergencies with urgency and liaise with Security leadership.

Responsibilities

• Our Security Officers are part of a professional team ensuring safety for members, guests and employees at North Shore Preserve.
• Protect the safety and well-being of all persons on site.
• Maintain open communication with Security Supervisor and Director of Security across departments.
• Provide access control using company tools and logs.
• Document incidents and prepare detailed reports on events.

Skills

Concierge-level protection

Customer service

Communication

Emergency response

Access control

Tools

Access control systems

Job description

Key Responsibilities

• Our Security Officers are part of a highly professional team of safety, security and medical providers and are encouraged to contribute their knowledge and skill sets for the benefit of the community and department.
• Our Security Officers are responsible for the safety and well-being of all members, guests, and employees at North Shore Preserve.

Qualifications

• Responsible for performing concierge-level protection services for high net-worth members, guests and prospects.
• Provide superior customer service to the standards of North Shore Preserve.
• Secure and protect all of the company’s assets: people, facilities, and property.
• Protect the company’s reputation and intellectual assets with a focus on liability protection.
• Respond to emergencies with a sense of urgency and maintain open communication flow with the Security Supervisor, Director of Security, across departments, and with external emergency services.
• Maybe the first point of contact for external emergency services.
• Provide emergency and minor medical response as required.
• Provide access control utilizing sound judgment and company provided tools such as access control systems or access control lists and logs.
• Detect, investigate, and deny access to unauthorized persons.
• Recognize and escalation to management all safety hazards and security vulnerabilities detected through the course of their shift.
• Perform regular field audits (checklists) for facilities and elevate findings to management.
• Effectively use company provided computer systems to complete reports and audits.
• Complete all paperwork and reports as necessary, including but not limited to a daily activity report.
• Provide detailed reports on all events and incidents on the property.
• Respond efficiently to all Director of Security requests either via email, text or phone.
• Unless extenuating circumstances exist ALL correspondence MUST be answered within 4 hours.

Additional Requirements

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.
• Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.
• An active valid Driver’s License is required.
• An active Hawaii Guard Card is required.

Benefits

• $28.00 per hour
• Medical, Dental, and Vision Benefits
• 401k Contribution (Full-time only)
• Paid Time Off and Paid Holidays (Full-Time Only)
• Employee Meals, Referral Incentives, and Recognition Programs
• Professional development and upward mobility opportunities

Work-Family Culture

North Shore Preserve is a unique private community situated on the Hawaiian island of Kaua’i between the island’s majestic mountains and the Pacific Ocean. Offering lush tropical forests, streams, and waterfalls, North Shore Preserve encompasses one thousand acres of diverse landscape from pastoral countryside to rugged mountain rainforest. This community offers our members a Robert Trent Jones, Jr.-designed golf course; wellness and spa amenities; five-star dining; an on-site organic farm and garden; and Discovery’s signature Outdoor Pursuits program. At North Shore Preserve, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences.

About Us

For more information about our club, please visit: https://northshorepreserve.com/

Discovery Land Company

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.

Discovery Land Company and all US-based affiliate companies participate in e-Verify. Please see these notices for more information: Right to Work Notice and E-Verify Participation.