Security Officer

Children's Hospital of The King's Daughters; Norfolk (VA); On-site; USD 25,000 - 36,000; Full time

Job summary

Children's Hospital of The King's Daughters is seeking a Security Officer II to maintain a safe environment for patients, visitors, and staff. The role emphasizes situational awareness, de-escalation, and collaboration with clinical teams, particularly in mental health settings.

The position requires a valid driver’s license, the ability to be insured, and completion of required trainings such as CPR and CPI within specified timelines.

Qualifications

• High school diploma or equivalent.
• Two years of security officer experience preferred.
• Minimum one year in behavioral health, crisis intervention, de-escalation, or hospital environment preferred.
• Military or Law Enforcement experience preferred.
• Demonstrated computer literacy, loss prevention techniques and positive guest relations skills.
• Must have a valid driver’s license.
• Must meet insurability requirements to drive CHKd vehicle.
• CPR Training required and/or must be obtained within 45 days of hire.
• CPI Crisis Prevention Training must be obtained within 30 days of hire.

Responsibilities

• Patrols to secure buildings and property and reports incidents.
• Assist patients, visitors, and staff to promote safety and positive guest relations.
• Respond to safety and behavioral escalation events with de-escalation where possible.
• Generate incident reports and follow up as directed.
• Assist with evacuations in emergencies and support court-related processes as needed.
• Manage visitor orientation, screening, and badge issuance.

Skills

De-escalation

Situational awareness

Customer service

Team collaboration

Patrol/monitoring

Report writing

Education

High school diploma or equivalent

Tools

Computer literacy

Job description

Sunday through Saturday 0600 through 1430 hours. Valid driver's license and ability to be insured required, no convictions or stipulations on driving record. Enhanced background check required.

GENERAL SUMMARY

The Security Officer II provides a safe and secure environment for patients, visitors, and staff. The role requires situational awareness, assessment and interventional skills. The role often entails responding to escalated situations with a focus on de-escalation to prevent injuries and preserve a healthy and safe environment. The Security Officer II works in collaboration with all clinical teams, specifically supporting the mental health programs to maintain a safe and therapeutic clinical environment. Reports to Security Management or designee.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures the security of buildings and property through regular patrols and reporting.
• Ensures patient safety by completing regular environmental assessment and periodic unit rounds.
• Promotes positive guest relations by assisting visitors.
• Promotes positive guest relations by assisting visitors.
• Investigates incidents that occur on health system property.
• Reports as a team member to all hospital behavior emergencies. Responds quickly in a professional and therapeutic manner.
• Performs least restrictive verbal and physical de-escalation techniques necessary.
• Generates reports and completes follow up on incidents as directed.
• Maintains and inspects alarms and safety equipment.
• Assists with evacuations in emergency situations requiring strength, stamina and flexibility.
• Responsible for Safe Car transport of patients being admitted in coordination with mental health clinicians.
• Provides support to ensure a Safety Officer is present as needed for court proceedings.
• Assists with patient admissions in a timely, organized and client-centered fashion.
• Responsible for visitor management to include providing orientation, screening and badges for entrance.
• Participates in debriefing of escalation events.
• Assists with patient transitions as needed.
• Works to establish a rapport with patients with the goal of de-escalation in mind.
• Attends change of shift and unit level huddles as requested.
• Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• High school graduate or equivalent.
• At least two years of security officer experience preferred.
• Minimum of one year of experience in a behavioral health setting, crisis intervention, de-escalation or hospital environment preferred.
• Military or Law Enforcement experience preferred.
• Demonstrated computer literacy, loss prevention techniques and positive guest relations skills.
• Must have a valid driver’s license.
• Must meet the insurability policy requirements to drive a CHKd vehicle.
• Must be able to pass the CHKd driving test within 30 days of employment.
• CPR Training required and/or must be obtained within 45 days of hire.
• CPI Crisis Prevention Training must be obtained within 30 days of hire.
• Must be able to successfully complete a post-offer pre-hire physical and Functional Capacity Screening and annually thereafter.

WORKING CONDITIONS

Work is performed inside and outside the hospital in all weather. Position may require short bursts of running.

PHYSICAL REQUIREMENTS

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