Security Officer

Intermountain Healthcare Inc.; Nevada (IA); On-site; USD 42,000 - 69,000; Full time

Job summary

Intermountain Healthcare Inc. is seeking a Security Officer - Complex to create a safe, secure environment for patients, visitors, and staff at high‑volume acute care sites. Expect independent work, de‑escalation expertise, and collaboration with multiple teams.

The role involves trainings, investigations, and proactive risk mitigation in dynamic hospital settings. You will oversee safety inspections, conduct rounds in ED and behavioral health units, and respond to threats using skilled

Qualifications

• Must have and maintain a valid Driver's License.
• Current Basic Life Support Certification (BLS) for healthcare providers or willing to obtain within 90 days of hire.
• Demonstrated previous experience in law enforcement, corrections, public safety, military police, or security experience.
• Strong interpersonal skills, especially in de‑escalating strong emotional situations.
• At least 21 years of age.
• IAHSS Advanced Security Officer Certification

Responsibilities

• Independent work: ensure safety and security of the healthcare facility and occupants.
• Provide training on Workplace Violence Prevention (WPVP) and de‑escalation techniques.
• Plan and participate in drills such as infant abduction and active shooter scenarios.
• Mentor and train new officers on security standards and Intermountain Health's mission.
• Oversee and document safety inspections of facilities and equipment.
• Conduct routine rounds and respond proactively to high-risk areas like ED and behavioral health units.
• Identify threats and take preemptive measures to mitigate risks.
• Apply de‑escalation techniques to calm individuals and resolve conflicts.
• Assist patients, visitors, and staff with directions and information.
• Investigate incidents and write detailed reports.
• Operate security technology systems and ensure equipment functionality.
• Respond to bomb threats and suspicious packages following protocols.
• Perform searches in a respectful, safe manner with compliance to legal requirements.
• Collaborate with HR and law enforcement on investigations.

Skills

Independent Work

Anticipating Interventions

De-escalation Tactics

Compassion

Communication

Safety Security

Workplace Violence Prevention

Customer Service

Team Collaboration

Security Operations

Situational Awareness

Decision Making

Education

Driver's License

BLS Certification

Security Experience in Healthcare/Public Safety

Age 21+

IAHSS Advanced Security Officer Certification

Job description

The Security Officer - Complex provides a safe and secure environment for patients, visitors, employees, and volunteers. This position is typically located at acute care sites in metropolitan areas, which see a high volume of emergency department patients, typically with behavioral health units where the complexity of duties and scope of responsibilities and / or the likelihood of de-escalation are inherent. This role demands a high skill set in safety and security, with in-depth knowledge of de-escalation techniques, incident reporting, and investigation. The ability to work independently, anticipate interventions, and master de-escalation tactics is crucial for this role. The Security Officer - Complex must be vigilant, anticipating potential threats and mitigating risks through constant surveillance, ensuring the protection of the facility and its occupants. This work demands professionalism, precision, and an unwavering commitment to safety in an intense and dynamic environment.

Essential Functions

• Independent Work: Exemplifies the importance of independence, vigilance, and professionalism in ensuring the safety and security of the healthcare facility and its occupants.
• Training on Workplace Violence Prevention (WPVP): Security officers teach WPVP techniques, focusing on education, prevention, and mitigation of workplace violence. This includes handling verbal harassment, physical assault, and bomb threats.
• Planning and participation in Drills: Engages in exercises like infant abduction and active shooter scenarios to prepare staff for real-life situations.
• Mentors and trains new officers to the security standards and Intermountain Health's mission, vision and values.
• Oversees and documents Safety Inspections: Documents inspections of walking surfaces, exit signs, fire extinguishers, fire drills, and overall facility safety to mitigate risks.
• Independently performs routine rounds within the facility and its exterior, including parking areas. This role requires a proactive approach to security and safety, especially in high-risk environments such as emergency departments and behavioral health units.
• Anticipating Interventions: Identifies potential security threats and takes preemptive measures to mitigate risks before they elevate, ensuring the protection of the facility and its occupants.
• De-escalation Expertise: Utilizes advanced verbal and non-verbal strategies to calm individuals, resolve conflicts peacefully, and minimize the need for physical force.
• Customer Assistance: Provides directions and information to patients, visitors, employees, and volunteers while in the facility or on rounds.
• Incident Investigation and Reporting: Investigates incidents thoroughly and writes detailed reports.
• Training and Professional Standards: Participates in mandatory training and certifications at hire, weekly, and annually. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, and professional standards. Provides excellent service to all customers of Intermountain Health.
• Security Technology Management: May operate and monitor security technology systems, including surveillance cameras, access control systems, and alarm systems. Ensures proper functioning and maintenance of security equipment.
• Dealing with Violent Patients: Intervenes to protect the safety of everyone involved when patients act aggressively or violently, including using physical restraints when necessary.
• Regulatory Compliance: Ensuring compliance with regulations such as HIPAA when reporting crimes or incidents, disclosing only the minimum necessary information to law enforcement.
• Bomb Threat/Suspicious Package Responses: Trained to respond to bomb threats and suspicious packages, following protocols to ensure the safety of the facility.
• Conducting Searches: Performs respectful and safe searches of patients and searching for narcotics, ensuring compliance with legal requirements.
• Investigations: Collaborates with HR and law enforcement to conduct investigations, follows protocols for disclosing patient information, and ensures facility safety.

Skills

• Independent Work
• Anticipating Interventions
• De-escalation Tactics
• Compassion
• Communication
• Safety Security
• Workplace Violence Prevention
• Customer Service
• Team Collaboration
• Security Operations
• Situational Awareness
• Decision Making

Minimum Qualifications

• Must have and maintain a valid Driver's License.
• Current Basic Life Support Certification (BLS) for healthcare providers or willing to obtain within 90 days of hire.
• Demonstrated previous experience in law enforcement, corrections, public safety, military police, or security experience.
• Strong interpersonal skills, especially in de‑escalating strong emotional situations.
• Effective communication skills both verbally and in writing.
• At least 21 years of age.
• IAHSS Advanced Security Officer Certification

Preferred Qualifications

• Prior experience working in a hospital /acute car