Security Officer

Reunion Resort & Golf Club; Kissimmee (FL); On-site; USD 17,909,000 - 30,307,000; Full time

Job summary

Reunion Resort & Golf Club in Kissimmee, FL, is seeking a Security Officer to join our team of hospitality professionals. The role emphasizes guest service, safety, and asset protection across a luxury resort environment.

The position requires 18+ years of age, a valid driver's license, and ability to obtain a Florida security license within 30 days. Strong communication, multi-tasking, and computer skills are needed; weekend/evening shifts may be required.

Qualifications

• Must be 18 years of age or older.
• Must have or be able to obtain a Class D Security License within 30 days of employment.
• Strong verbal and written communication skills.
• Strong ability to multi-task and time-manage.

Responsibilities

• Keep up-to-date knowledge of resort events, dining options, outlet hours, etc.
• Provide exceptional customer service while verifying identification of all guests, members, and visitors entering property.
• Perform security functions including patrolling, incident reports, responding to calls, and assisting guests, members, and employees.
• Adhere to Reunion Resort and Golf Club procedures and policies.
• Partner with HR for incident reports and investigations.
• Inquire about access requests to validate authorization.
• Inspect safety, cleanliness and preparedness of the post before accepting it.
• Maintain a pass down log for post communications.
• Conduct visual/physical surveys of unoccupied areas and construction sites using patrol systems.
• Respond to calls for service and conduct property/building patrols.
• Document patrols using logs and verification systems.
• Assist with traffic and safety enforcement on property.
• Attend required meetings and trainings; perform other duties as assigned.

Skills

Attention to detail

Strong verbal communication

Strong written communication

Multi-tasking

Time management

Computer skills

Job description

Located in Central Florida just minutes from Walt Disney World, Reunion Resort & Golf Club is the premier Orlando vacation destination delivering the best in Florida resort experiences, whether for a family vacation, golf getaway, or group retreat – there is something for everyone! Our guests enjoy luxury villa accommodations and vacation homes, three signature championship golf courses, named 2025 Top 3 Golf courses in Orlando by PGA Magazine – Palmer, Watson, and Nicklaus; a 5-acre water park, tennis and pickleball courts, mini golf, bocce ball and exceptional on-site dining with seven dining outlets and bars.Reunion Resort and Golf Club offers a supportive, dynamic workplace with cross-training, career growth opportunities, and a strong culture of recognition. Hospitality begins with us, and at the heart of our culture is genuine care for our guests, and for each other. We believe that delivering exceptional service begins with how we treat our team members. Here, innovation and collaboration thrive, and every team member is empowered to deliver warm, personalized service that makes our guests feel right at home.Reunion Resort and Golf Club offers comprehensive medical, dental, and vision insurance at 30 days of employment, 401K with employer match, PTO after 6 months of employment (FT employees), employee discounts and much more!Job Title: Security OfficerLocation: Kissimmee, FLFLSA Status: Non-ExemptOnly candidates that meet the below qualifications will be consideredJob ResponsibilitiesKeep up-to-date knowledge of resort events, dining options, outlet hours, etc.Provide exceptional customer service while verifying identification of all guests, members, and visitors entering propertyPerform a wide range of security functions including, but not limited to, patrolling, incident reports, responding to calls, assisting guests, members, and employees, etc.Adhere to Reunion Resort and Golf Club company procedures and policiesPartner with HR for incident reports, investigations, etc.Inquire verbally and visually of any personnel requesting access to the property to validate their authorized entry into the property. Officers are to verify identification of a resident, guest or visitor if they do not know them by face and name.Inspect the safety, cleanliness and preparedness of the assignment (Gatehouse, Patrol Vehicle or Security Office) prior to accepting the post from the Officer you are relieving. Each shift change will complete a facility or vehicle inspection report and turn it in to the Site Manager.Each post and patrol will maintain a pass down log to report critical information concerning that post or patrol. Security Officers will record and review all printed pass-on materials, emails or faxes, etc. into a pass down log. This log is mandatory for all post and is intended to insure Officer’s awareness of activities that may impact operations or the security of the property.Maintain an accurate and complete log of all gate access and any items placed in the Officer’s care, such as, mail, packages, keys, etc.Conduct visual and physical surveys of unoccupied residents and construction sites documenting the patrols using the patrol verification system.Respond to calls for service as requested.Conduct physical inspection of the property, facility and building and patrol the roadways of the property. Document the patrols using the patrol log and patrol verification system.Assist with providing traffic and safety enforcement of vehicles driving on propertyAttend all required meetings and trainings.Perform other duties as assigned by leadership to meet business needs.Adhere to all company policies, safety procedures, and brand service standards.Must be 18 years of age or olderValid DL is requiredMust have or be able to obtain a Class D Security License within 30 days of employmentFlexible schedule availability, including evenings, weekends, and holidays, may be required based on business need.Must have attention to detail, strong ability to multi-task, and time-management skillsSecurity experience of at least 1 year is preferred. Large luxury resort/hotel experience is a plusMust have strong verbal and written communication skillsMust have strong computer skillsMust be able to sit, stand, run, and walk for long periods of time. Must be able to complete repetitive motions throughout shift such as reaching, pushing, pulling, lifting, carrying, etc.Comfortable to perform the essential functions of the role in various types of Florida weather conditions including: sunshine, heat, and rain.Comfortable to complete repetitive motions, lifting and carrying up to 50 lbs.English language proficiency is required to perform the essential functions of this position.Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements.Reunion Resort & Golf Club is an Equal Employment Opportunity and E-Verify employer. All applicants are subject to background checks. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.If you are interested in applying for employment with Reunion Resort & Golf Club and need special assistance to apply for a posted position, please send an email to [e-mail].