Security Officer

Hilton Waikiki Beach; Honolulu (HI); On-site; USD 34,440 - 35,128; Full time

Benefits offered by this job

Hilton Team Member Travel Discount

Health Insurance

Dental Insurance

Paid Health Benefit Waiver Option

401(k)

Company-paid Group Life Insurance

Paid Vacation, Sick Leave, Holidays

Shoes for Crews discount

Job summary

Hilton Waikiki Beach in Honolulu, Hawaii is seeking a Full-time Overnight Security Officer responsible for the safety and well-being of guests and employees. The role includes conducting foot patrols, responding to emergencies, and assisting other departments. Preferred qualifications include hotel security experience and relevant certifications such as First Aid and CPR. Benefits include health insurance, 401(k), and employee discounts. Strong conflict resolution skills are a must.

Qualifications

• Hotel security experience preferred.
• Preferred 1 year: Hotel security experience.
• Preferred 1 year: Prior hotel customer service experience.
• Preferred 1 year: Security or Law Enforcement or Emergency Services experience.

Responsibilities

• Conduct foot patrols to observe and report suspicious activities.
• Prepare incident reports and daily shift reports.
• Act as on-site first responder for emergencies.
• Assist guests with information and directions.
• Handle evidence related to hotel incidents.

Skills

Detail Oriented

Time-Management

Teamwork

Microsoft Office

Conflict Resolution

Employee Relations

Customer Service

Education

High School

Job description

Description

Pay Range: $25.00/hour (Relief non-overnight) - $25.50/hour (overnight)

Hilton Waikiki Beach Resort & Spa is looking for a Full-time Overnight Security Officer. Our security officer is responsible for safety and well-being of our guests, employees and hotel property by conducting foot patrols, responding to suspicious activities, security problems and safety hazards with care and aloha. The Security Officer is also a first responder to emergencies, illnesses, injuries, disturbances, unusual incidents, etc. Completes incident and daily activity reports. Assists other departments as needed to provide excellent customer service to hotel guests. Performs all other duties as assigned by the Front Office Manager.

Essential Functions & Responsibilities

• Conduct foot patrols using a data collector throughout Hotel property to observe, respond to and report any suspicious activities, security problems, and safety hazards.
• Prepare computer generated incident reports and daily shift reports that affect the welfare and operation of the Hotel and property.
• Interview guests and associates as required for the safety and welfare of all.
• Act as on-site first responder for emergencies, such as fire, smoke, illnesses, injuries, disturbances, unusual incidents, etc.
• Assist guests with information, directions, or any other assistance needed.
• Assist other departments with the general operation of the Hotel, e.g., traffic control, crowd control, access to secured areas, personnel escorts, money escorts, etc.
• Ensure all evidence related to hotel incidents is properly handled and maintained in a secure and safe manner.
• Conduct surveillance for the safety of all guests and associates when necessary; be proficient with the DX7100 digital video recorder.
• Flexible hours to accommodate emergency situations and any ongoing investigation when required.
• Perform other duties as assigned.

Our Benefits

• Hilton Team Member Travel Discount
• Health Insurance
• Dental Insurance
• Paid Health Benefit Waiver Option
• 401(k)
• Company-paid Group Life Insurance
• Paid Vacation, Sick Leave, Holidays
• Shoes for Crews discount

Education

• High School (Preferred)

Licenses and Certifications

• First Aid (Required)
• CPR (Required)
• HI Guard Card (Required)

Skills

• Detail Oriented (Intermediate)
• Time-Management (Intermediate)
• Teamwork (Intermediate)
• Microsoft Office (Intermediate)
• Conflict Resolution (Advanced)
• Employee Relations (Intermediate)
• Customer Service (Intermediate)

Experience

• Preferred 1 year: Hotel security experience preferred
• Preferred 1 year: Prior hotel customer service experience preferred
• Preferred 1 year: Security or Law Enforcement or Emergency Services experience preferred

Qualifications

Hotel security experience preferred

Hilton Waikiki Beach is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Cindy Fujioka at [e-mail] or call 808-921-5504 to let us know the nature of your request.