Security Officer

Hotel Equities

Harrisburg (Dauphin County)

On-site

USD 25,000 - 26,000

Full time

3 days ago

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Benefits offered by this job

Medical/Dental/Vision

Vacation & Holiday Pay

Employee Assistance Program

Career Growth Opportunities/ Manager训练

Reduced Room Rates

401(k) with company match

Employee discount

Flexible schedule

Referral program

Job summary

Hotel Equities, the Hilton Harrisburg property’s security team, is seeking a Security Officer to patrol interior and exterior areas, observe for risks, and respond calmly to emergencies to keep guests and staff safe.

You will monitor CCTV, answer the security hotline, assist guests with door issues, check bags, and follow procedures with clear English communication. Shifts vary, with an emphasis on vigilance and teamwork.

Qualifications

Basic patrol and observation skills.
Effective verbal communication with guests and staff.
Ability to listen and document information clearly.
Ability to stand/walk for long periods.
Ability to respond to alarms and emergencies calmly.
Knowledge of building layout and life safety basics.
Experience in hospitality security is a plus.

Responsibilities

Spend the majority of shift on foot patrol around the hotel to identify risks and observe conditions.
Maintain order and assist guests with issues, coordinate emergency responses calmly.
Answer the security hotline and respond to calls based on priority.
Monitor CCTV and report suspicious activity to the supervisor.
Communicate clearly in English and document incident details legibly.
Assist with access control tasks, bag checks, and guest/employee escorts.

Skills

Patrol & observation

Verbal communication

English proficiency

Stamina & mobility

Education

High school diploma or equivalent

Security or law enforcement experience preferred

Job description

Pay Range USD $18.00 - USD $19.00 /Hr.

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Security Officer for the Hilton in Harrisburg, PA!

POSITIONS SUMMARY:

PERFORMS PROTECTIVE AND ENFORCEMENT FUNCTIONS IN A COURTEOUS AND RESTRAINED MANNER IN COPING WITH EMERGENCIES, UNDESIRED CONDUCT, DISTURBANCES AND THREATS TO LIFE AND PROPERTY TO MAINTAIN A SAFE AND SECURE ENVIRONMENT.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

THEPOSITIONREQUIRESPERFORMINGTHEFOLLOWINGESSENTIALJOBFUNCTIONS,WITHORWITHOUTREASONABLE ACCOMMODATION.

SPEND MAJORITY OF SHIFT ON FOOT PATROL, WALKING, CLIMBING STAIRS OF THE INTERIOR AND PERIMETER OF THE HOTEL TO OBSERVE AND IDENTIFY POTENTIAL SECURITY AND SAFETY RISKS OR UNDESIRABLE CONDITIONS. REQUIRES VERBAL COMMUNICATION USING PAGER AND TWO-WAY RADIO, BENDING, STOOPING AND KNEELING AS IN PERFORMING CPR.
MAINTAIN ORDER IN THE HOTEL, DEALING WITH THE WELFARE OF GUESTS, EG., ASSISTING WITH DOOR LOCK PROBLEMS, COORDINATE EXPEDIENT RESPONSE TO EMERGENCY CONDITIONS SUCH AS FIRE, FIRE OR SAFETY HAZARDS AND THREATS TO LIFE AND/OR PROPERTY IN A CALM, RATIONAL AND PERSUASIVE MANNER. HANDLE UNDESIRED CONDUCT, VIOLATIONS OF HOTEL POLICY AND CIVIL LAWS AS WARRANTED FOR THE SECURITY AND SAFETY OF HOTEL GUESTS, EMPLOYEES, PATRONS AND PROPERTY. REQUIRES GRASPING, LIFTING AND OR CARRYING OR OTHERWISE MOVING PERSONS, PACKAGES, LUGGAGE, WHEELCHAIRS AND SAFETY EQUIPMENT USING MANUAL DEXTERITY OF HANDS.
ANSWER SECURITY TELEPHONE AND SAFETY HOTLINE CALLS AND RESPOND IN A TIMELY MANNER BASED ON PRIORITY.
OBSERVE THE CCTV MONITORS FOR ANY UNUSUAL ACTIVITY AND IN THE CASE OF SUSPICIOUS BEHAVIOR REPORT DIRECTLY, VIA RADIO, TO THE SUPERVISOR ON DUTY; REPORT ANY ALARMS SIMILARLY.
USE A CLEAR, CONCISE ENGLISH-SPEAKING VOICE, LISTEN WITH EMPATHY, PROVIDE ACCURATE INFORMATION AND DOCUMENT LEGIBLY ALL APPROPRIATE INCIDENT INFORMATION.
MEMORIZE AND MONITOR LIFE SAFETY SYSTEM INSTALLED AT PROPERTY INCLUDING LAYOUT OF ENTIRE BUILDING, ALARM PULL STATIONS, LOCATION OF FIRE EXTINGUISHER AND SPRINKLERS.
DUE TO THE NATURE OF THE HOSPITALITY INDUSTRY, EMPLOYEES MAY BE REQUIRED TO WORK VARYING SCHEDULES TO REFLECT THE BUSINESS NEEDS OF THE HOTEL.

OTHER DUTIES

CHECK EMPLOYEE PACKAGES AS THEY EXIT TO ENSURE NO FOOD OR HILTON PROPERTY IS BEING REMOVED. SCREEN PERSONS ENTERING THIS ENTRANCE FOR PURPOSE AND AUTHORIZATION
RECEIVE, RECORD AND STORE LOST AND FOUND ITEMS. RESEARCH AND RESPOND TO INQUIRERS FROM GUESTS CONCERNING STATUS OF ITEMS. MAIL OUT CLAIMED ITEMS TO OWNER.
PROVIDE ACCURATE INFORMATION TO INQUIRERS FOR DIRECTIONS, HOURS OF OPERATION, ETC.
ESCORT GUESTS AND EMPLOYEES AS REQUIRED TO PARKING LOTS, PROVIDE SAME FOR EMPLOYEES CARRYING HOUSE BANKS.
OTHER DUTIES AS ASSIGNED BY THE SUPERVISOR.
- ASSIST OTHER DEPARTMENTS AS DIRECTED

PLEASE NOTE THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE FOR THIS JOB. DUTIES, RESPONSIBILITIES, AND ACTIVITIES MAY CHANGE AT ANY TIME WITH OR WITHOUT NOTICE.

REQUIRED KNOWLEDGE / SKILLS / ABILITIES:

THOROUGH KNOWLEDGE OF THE LAYOUT OF THE BUILDING, FUNCTION ROOMS, AND SOME KNOWLEDGE OF THE CITY AND SURROUNDING AREAS WITH APPROPRIATE TRAINING.
ABILITY TO EFFECTIVELY DEAL WITH INTERNAL AND EXTERNAL CUSTOMERS, SOME OF WHOM WILL REQUIRE HIGH LEVELS OF PATIENCE, TACT AND DIPLOMACY TO DEFUSE ANGER AND COLLECT ACCURATE INFORMATION.
ABILITY TO LISTEN EFFECTIVELY, SPEAK, READ AND WRITE ENGLISH CLEARLY TO ASCERTAIN AND DOCUMENT IMPORTANT INFORMATION.
ABILITY TO STAND, WALK AND/OR SIT AND CONTINUOUSLY PERFORM ESSENTIAL JOB FUNCTIONS FOR DURATION OF SHIFT.
HEARING AND VISUAL ABILITY TO OBSERVE AND DETECT SIGNS OF EMERGENCY SITUATIONS.
PERFORM TASKS REQUIRING BENDING, STOOPING, KNEELING, AND WALKING SIGNIFICANT DISTANCES BETWEEN AND WITHIN BUILDINGS ON THE PROPERTY.
ABILITY TO GRASP, LIFT AND/OR CARRY OR OTHERWISE MOVE GOODS WEIGHING A MAXIMUM OF 200 LBS. SUFFICIENT MANUAL DEXTERITY IN HANDS.
ABILITY TO CLIMB STAIRS AND LADDERS AT A RAPID PACE.
ABILITY TO PERFORM DUTIES WITHIN EXTREME TEMPERATURE RANGES.

DESIRED SOFTWARE PROFICIENCIES:NONE

SUPERVISOR RESPONSIBILITIES:

ASSIST IN THE SUPERVISION OFHOUSEKEEPING STAFF TO INCLUDE ROOM ATTENDANTS AND HOUSE ATTENDANTS.

EDUCATION / EXPERIENCE:

HIGHSCHOOL DIPLOMA OREQUIVALENT PREFERRED.
PRIOR SECURITY, LAW ENFORCEMENT OR OTHER MILITARY EXPERIENCE PREFERRED.

PHYSICAL REQUIREMENTS

THEINDIVIDUALHOLDINGTHISPOSITIONMUSTBEABLETOEXPLAINANDDEMONSTRATETHATHEORSHECAN PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB, WITH OR WITHOUT REASONABLE ACCOMMODATION, USING SOME OTHER COMBINATION OF SKILLS ANDABILITIES:

FREQUENCY KEY: NEVER – 0 HOURS; RARE – UP TO 1 HOUR; OCCASIONAL – 1-3 HOURS; FREQUENT – 3-6 HOURS;
CONSTANT – 6-8 HOURS

PHYSICAL ACTIVITY FREQUENCY

SITTING OCCASIONAL
WALKING FREQUENT
CLIMBING STAIRS FREQUENT
CROUCHING/BENDING/STOOPING OCCASIONAL
REACHING OCCASIONAL
GRASPING OCCASIONAL
PUSHING/PULLING OCCASIONAL
NEAR VISION CONSTANT
FAR VISION CONSTANT
HEARING CONSTANT
TALKING CONSTANT
LIFTING/CARRYING(# LBS) FREQUENT – UP TO 50 LBS.
TRAVEL RARE

Pay: $18.00-$19.00/hour

Amazing Benefits At A Glance: