Security Officer

IHA; Grand Rapids (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Trinity Health in Grand Rapids, MI is seeking a vigilant Security Officer to maintain a safe environment for staff, patients, and visitors. You will enforce hospital policies and work across shifts, bringing a professional, approachable presence to a highly visible role.

The role requires de-escalation skills, physical safety training, and collaboration with nursing and security teams. You will patrol facilities, assist with access control, and respond to alarms while upholding the

Qualifications

• High school diploma or GED.
• Six months in a customer service-related role with strong communication and de-escalation skills.
• Valid Michigan driver's license and insurable driving record.
• Ability to complete training in chemical agent sprays, restraints, PPCT, CPI, and other defensive tactics.
• No criminal record.
• Preferred: Associate's or Bachelor's Degree in Criminal Justice, Security Management or related field.
• Preferred: One year of experience in security/public safety roles or military experience.
• Preferred: MCOLES certifiable OR certified; First Aid/CPR; Public Act 330 Security Officer certification.

Responsibilities

• Intervenes with disorderly individuals using non-violent crisis intervention before physical intervention takes place.
• Assists nursing staff with clinical ordered patient restraints and management of combative patients.
• Performs vehicle parking lot patrols; provides security escorts as assigned.
• Greets, directs and assists customers, visitors, patients and colleagues of Trinity Health throughout the organization, including emergency room and patrolled areas of the facilities.
• Assists with way finding and guidance as needed. Escorts, patients, visitors, and colleagues to and from their vehicle when necessary.
• Assists with location and delivery of wheelchairs upon request.
• Provides information and insight, based on observation and communication, with customers to staff as appropriate relating to security sensitive issues, awareness of suspicious individuals/activities.
• Accurately assesses and articulates incidents or events that require a security report. Interviews individuals involved and takes photographs as necessary.
• Responds to panic/security alarms when alerted and provides necessary assistance.
• Coordinates work activities with co-workers to establish a positive team atmosphere and accomplish departmental objectives.
• Upon authorization by the Director and completion of chemical agent training, may carry chemical agent spray while performing uniform job functions.
• Interacts with law enforcement representatives of Local, County, State and Federal levels.

Skills

Customer service

De-escalation

Communication

Education

High school diploma or GED

Job description

Position Summary: The Security Officer ensures a safe and secure environment for staff, patients, and visitors by enforcing hospital policies, federal and state statutes, and local ordinances within legal limits. They protect hospital property, support Trinity Health’s security efforts, and safeguard patients, employees, and guests. With a welcoming and resourceful presence, they maintain professionalism in a highly visible role, demonstrating high energy and a can-do attitude.

• Full-time, Nights

Employment Type

Full time

Shift

Night Shift

Description

The Security Officer ensures a safe and secure environment for staff, patients, and visitors by enforcing hospital policies, federal and state statutes, and local ordinances within legal limits. They protect hospital property, support Trinity Health’s security efforts, and safeguard patients, employees, and guests. With a welcoming and resourceful presence, they maintain professionalism in a highly visible role, demonstrating high energy and a can-do attitude.

Hours | Schedule

• Full-time, Nights

What The Security Officer Will Do

• Intervenes with disorderly individuals, using non-violent crisis intervention before physical intervention takes place.
• Assists nursing staff with clinical ordered patient restraints and management of combative patients.
• Performs vehicle parking lot patrols; provides security escorts as assigned.
• Greets, directs and assists customers, visitors, patients and colleagues of Trinity Health throughout the organization, including emergency room and patrolled areas of the facilities.
• Assists with way finding and guidance as needed. Escorts, patients, visitors, and colleagues to and from their vehicle when necessary. Directs customers to appropriate areas of the hospital by physically walking to the area or engaging another officer to provide escort.
• Assists with location and delivery of wheelchairs upon request.
• Provides information and insight, based on observation and communication, with customers to staff as appropriate relating to security sensitive issues, awareness of suspicious individuals/activities.
• Accurately assesses and articulates incidents or events that require a security report. Interviews individuals involved and takes photographs as necessary.
• Responds to panic/security alarms when alerted and provides necessary assistance.
• Coordinates work activities with co-workers to establish a positive team atmosphere and accomplish departmental objectives.
• Upon authorization by the Director and completion of chemical agent training, may carry chemical agent spray while performing uniform job functions.
• Interacts with law enforcement representatives of Local, County, State and Federal levels.

What The Security Officer Will Need

• High school diploma or GED.
• Six months in a customer service-related role with strong communication and de-escalation skills.
• Valid State of Michigan driver's license at time of hire, AND insurable under Trinity Health liability insurance guidelines with an acceptable driving record.
• Ability to complete training in Chemical Agent Sprays, handcuffs/restraints, Pressure Point Control Tactics (PPCT), Crisis Prevention Institute (CPI), and other defensive tactics.
• No criminal record.
• Preferred: Associate's or Bachelor's Degree in Criminal Justice, Security Management or related field.
• Preferred: One year of experience as a Police Officer, Public Safety Officer, Corrections, School Security, Hospital Security, Public Act 330 Security Police Officer, Corporate Security or Military Experience. Experience in environment of comparable size and complexity.
• Preferred: Michigan Commission on Law Enforcement Standards (MCOLES) certifiable OR certified. First Aid -(FIRSTAID/CPR Certification). Certification as a Security Police Officer under Public Act 330.

Training

• Successfully complete internal Field Training Program
• Complete and successfully pass IAHSS Basic Certification (Must be completed within 1st 6 months of employment)
• Successfully Complete CPI (Crisis Prevention Institute) Training (Must be completed within 1st 6 months of employment)
• Successfully complete PPCT (Pressure Point Control Tactics) Training (Must be completed within 1st 6 months of employment)
• Successfully complete CPR (Cardio Pulmonary Resuscitation) Training (Must be completed within 1st 6 months of employment)

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.