Security - Officer

Bally's Corporation; East St. Louis (IL); In loco; USD 20.000 - 28.000; Tempo pieno

Descrizione del lavoro

Bally's Corporation in East St. Louis, IL seeks a Security Officer to safeguard casino property and guests. You will monitor for security risks, transport money and chips, respond to incidents, and document events with clear reports.

The role requires calm decision-making, strong English communication, and teamwork in a 24/7 hospitality setting. Must be at least 21, have 6 months security experience, and be eligible for an Illinois Gaming License; a valid driver’s license is also required.

Competenze

• High School Diploma or equivalent.
• Must be at least 21 years old.
• 6 months of security experience required.
• Must obtain Illinois Gaming License.
• Must have a valid driver’s license.
• Able to communicate effectively in English, verbally and in writing.

Mansioni

• Remain alert for burglaries, prowlers, vandalism and suspicious activity.
• Assist in transporting money and chips.
• Respond to emergencies and deescalate disturbances.
• Answer calls promptly and professionally.
• Prepare written incident reports in a timely manner.
• Maintain guest satisfaction and interact courteously with guests.

Conoscenze

English communication

Customer service

Teamwork

Calm under pressure

Formazione

High School Diploma or equivalent

Descrizione del lavoro

• Always remain alert for burglaries, prowlers, vandalism, trespassers, removal of casino property without proper authorization, and any additional suspicious activity.
• Assist in transporting money and chips.
• Observe, report and take action as directed by the supervisor or above with respect to all suspicious, unusual situations.
• Respond to and assist in all emergencies, including but not limited to fires, medical emergencies, and criminal activity.
• Answer all calls promptly and professionally.
• Respond to all disturbances in order to deescalate the incident.
• Must make sound judgment when interacting with Team members and guests.
• Interact with guests in a friendly and courteous manner.
• Be aware of and handle guest opportunities to ensure overall guest satisfaction in accordance with QCE's Service PACK.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Investigate and prepare written reports on incidents/medicals that occur during the shift in a timely manner.
• Document all incidents and property damage as directed.
• Practice teamwork, support fellow Team Members, and create an energized, positive work atmosphere.
• Assist other Security Officers as needed.
• Assist valet parking attendants in controlling traffic when necessary or parking vehicles.
• Maintain a high level of personal integrity.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent, required
• Must be at least 21 years of age
• 6 months of security experience, required
• Knowledge of Casino Security operations, preferred
• Able to effectively communicate in English via verbal and written.
• Ability to extended hours, weekends, and holidays
• Must be able to follow orders and perform under high stress situations
• Must be able to obtain and maintain an Illinois Gaming License
• Must have a valid driver’s license

Working Environment & Physical Efforts

• The hospitality industry is a 24 Hour 365-day operation.
• This position will primarily be indoors in controlled temperatures.
• Frequent: standing, reaching, pulling, pushing, sitting, kneeling, lifting up to 50 pounds, and with repetitive movement of fingers, legs, arms, and hands
• Speech and Vision abilities are required.

Target Salary Rate: $17.50 per hour

Problem solving

Novice

Customer Service

Novice

Communication

Novice

Behaviors

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Self-Starter

Inspired to perform without outside help

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.