Security Officer

Montage Hotels & Resorts; Bluffton (SC); On-site; USD 38,000 - 52,000; Full time

Job summary

Montage Hotels & Resorts seeks a Security Officer I to join our safety team. The role performs routine patrols of the resort, maintains security systems, and assists guests with a high standard of service while upholding safety policies. Responsibilities include incident reporting, log maintenance, shift handovers, and proactive hazard correction.

The ideal candidate has high school education, security experience, and a valid U.S. driver’s license.

Qualifications

• High school diploma or equivalent required.
• Previous Security experience required.
• Hotel/customer service experience preferred.
• Valid U.S. Driver's License and ability to drive a company vehicle as needed.

Responsibilities

• Conduct interior and exterior patrols of Resort facilities and grounds.
• Respond to guest and associate calls; priority to emergencies.
• Maintain the security office and CCTV monitoring.
• Draft incident reports; maintain key logs, lost and found, logs up to date.
• Ensure daily shift logs and pass-down logs are complete.
• Provide professional security presence with strong customer service.
• Communicate incidents and updates from daily briefings.

Skills

Patrol vigilance

Guest service

Communication

Observation skills

CCTV systems

Incident reporting

Education

High school diploma or equivalent

Tools

CCTV systems

Incident reporting software

Job description

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Security Officer I

Summary

The Security Officer I is responsible to perform the daily tasks of the Safety and Security Department to ensure a safe and secure environment. Work to achieve the goals and objectives of the Department and the mission statement of the Resort.

Essential Functions

• Conduct interior and exterior patrols throughout Resort, checking for unsecured doors and rooms, trespassers, unauthorized persons in restricted areas and safety hazards.
• Respond to all guest and associate calls while on patrol, making emergencies a top priority.
• Proactively assist Guests while looking for WOW opportunities.
• Maintain the security office and fire panel.
• Draft incident reports and ensure all record logs such as key logs, lost and found, group resumes, contractor passes, and emergency equipment are all current and up to date via daily audits.
• Ensure all Officers daily shift logs and shift pass-down logs are complete.
• View CCTV monitors and keep constant surveillance of grounds through the camera system.
• Answer phones and dispatch calls.
• Conduct security office duties in a timely manner.
• Conduct associate safety training and report/resolve safety hazards throughout the Resort on a daily basis.
• Respond to, communicate, follow up, and provide updates on all incidents as they occur.
• Have full knowledge of the Resort’s activities/events each shift and provide a professional security presence while focusing on customer service.
• Receive and communicate all information pertaining to your shift from the daily briefings.

Qualifications

• High school or equivalent education required.
• Previous Security experience required.
• Strongly preferred experience in a hotel/ customer service environment.
• Valid U.S. Driver's License and ability to drive a company vehicle as needed.

Physical Requirements

Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length. Must be able to exert well-paced ability to reach different outlets and other departments of the hotel on a timely basis. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Must be able to lift up to 15 lbs. on a regular and continuing basis.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.