Security Manager

EZCORP Services, Inc.; Town of Texas (WI); Hybrid; USD 90,000 - 130,000; Full time

Job summary

EZCORP is seeking a Security Manager to lead physical security across multiple stores and our Austin HQ. You will coordinate with Field Asset Protection, manage $1.3M in annual security OPEX and over $0.5M in capital projects, and act as the primary administrator of our access control system.

The role requires 4+ years of multi-unit security project experience, bilingual English/Spanish, and hands-on skills with CCTV, access control, and alarm monitoring.

Qualifications

• 4+ years of experience managing physical security projects in a multi-unit environment.
• Working knowledge of access control, video management (CCTV), and alarm monitoring systems.
• Experience supervising security staff required.
• High School Diploma required; Bachelor’s degree preferred, or equivalent combination of education and experience.
• ASIS Certified Protection Professional (CPP) or Physical Security Professional (PSP) certification preferred.
• Bilingual in English and Spanish (verbal) required.

Responsibilities

• Supports corporate security initiatives and serves as a subject matter resource to corporate-level team members on security-related needs.
• Manages physical security for store locations according to risk-based needs.
• Supports complex, unique, or high-profile projects and service work.
• Approves security-related invoices.
• Administers the access control system.
• Ensures security-related service tickets are completed promptly, cost-effectively, and efficiently.
• Coordinates with alarm companies and vendors to schedule service and oversee security system installations in new, remodeled, or newly acquired stores.
• Designs security systems for new, remodeled, and newly acquired stores.
• Issues access codes and ID badges for the company’s access control system.
• Monitors day-to-day security at corporate headquarters.
• Supervises, trains, and schedules corporate security staff.
• Attends security-related conferences and vendor shows.
• Stays current on the latest physical security and safety technologies.
• Maintains existing vendor relationships and strategically seeks new vendor partnerships to provide the most technologically sound solutions.

Skills

Security staff supervision

Vendor management

Access control

CCTV

PowerPoint

Microsoft Office

English/Spanish bilingual

Alarm monitoring systems

Education

High School Diploma

Bachelor’s degree preferred

ASIS CPP or PSP preferred

Tools

Access control systems

CCTV systems

Alarm monitoring systems

Job description

At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today.

We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.

Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person – everywhere! The Company: Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience.

What’s in it for you:

• Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.
• Competitive pay, generous bonus potential from day one, and great benefits!
• We are committed to fostering an environment that values belonging and development for all.
• This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.

Address: Texas

The Security Manager partners and collaborates with Field Asset Protection and Field Operations management teams to address physical security and safety needs. This role is the primary liaison with security equipment vendors and alarm companies, managing $1.3M in annual security operating expense. The Security Manager determines allocation of more than $0.5M annually in capital physical security projects and major equipment upgrades per risk-based assessment process and oversees security at our corporate location, including loss control for jewelry/gem receiving and transfers and direct supervision of security staff. This role acts as the primary administrator of the access control system for all company support offices and primary point of contact for the Service Channel ticketing system for all store physical security and safety R&M. The Security Manager maintains vendor relationships and partners with other departments, including Procurement and Facilities to negotiate service contracts and manages alarm permits and false alarm fines to reduce cost and risk. This position reports to the VP, Global Security and requires working on-site at the Support Center in Austin, TX 80% of the time.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Supports corporate security initiatives and serves as a subject matter resource to corporate-level team members on security-related needs
• Manages physical security for store locations according to risk-based needs
• Supports complex, unique, or high-profile projects and service work
• Approves security-related invoices
• Administers the access control system
• Ensures security-related service tickets are completed promptly, cost-effectively, and efficiently
• Coordinates with alarm companies and vendors to schedule service and oversee security system installations in new, remodeled, or newly acquired stores
• Designs security systems for new, remodeled, and newly acquired stores
• Issues access codes and ID badges for the company’s access control system
• Monitors day-to-day security at corporate headquarters
• Supervises, trains, and schedules corporate security staff
• Attends security-related conferences and vendor shows
• Stays current on the latest physical security and safety technologies
• Maintains existing vendor relationships and strategically seeks new vendor partnerships to provide the most technologically sound solutions

EDUCATION & EXPERIENCE:

• 4+ years of experience managing physical security projects in a multi-unit environment, overseeing installation of alarm and CCTV systems, managing multiple vendors to accomplish tasks in multiple locations
• Working knowledge of access control, video management (CCTV), and alarm monitoring systems
• Experience supervising security staff required
• High School Diploma required; Bachelor’s degree preferred, or equivalent combination of education and experience
• ASIS Certified Protection Professional (CPP) or Physical Security Professional (PSP) certification preferred
• Bilingual in English and Spanish (verbal) required
• Demonstrated strong verbal and written communication and interpersonal skills, including presentations utilizing PowerPoint; attention to detail and accuracy; and time management and organizational skills
• Highly proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Proficient in using company-approved AI tools (e.g., Claude) to improve productivity, analyze data, streamline reporting, and support security risk assessments

ON-CALL EXPECTATIONS:

• Responds to after-hours calls and emergency alerts, serving as the escalation point for the alarm monitoring center and security vendors, and supports the emergency response team as required

We are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast-paced environment.

Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index.