Security Manager

Soho Bistro & Lounge; Manchester (NH); On-site; USD 60,000 - 85,000; Full time

Job summary

SoHo Bistro & Lounge in Manchester, NH seeks a Security Manager to lead the security team, oversee guest screening, crowd control, and incident response to ensure a safe, welcoming environment. Evening and weekend hours are required, with flexible weekday shifts as needed.

The role emphasizes proactive observation, clear policy explanations to guests, and close cooperation with hospitality staff to maintain service standards while enforcing venue procedures and laws.

Qualifications

• Proven leadership and team supervision experience in a security setting.
• Strong communication skills and the ability to de-escalate conflicts.
• Ability to observe and assess safety risks and make quick, informed decisions.

Responsibilities

• Lead, assign, and coordinate security team members.
• Monitor entrances, guest areas, and crowd flow; oversee screening and capacity procedures.
• Communicate operational updates and coordinate responses with management and staff.
• Document incidents, report hazards, and contact emergency services when needed.

Skills

Leadership

Communication

De-escalation

Observation

Decision-making

Education

Security license/certification

Job description

Executive Summary

Experienced only. Mandatory Fri/Sat 9p-2a. Flexible Wed/Thu. The Security Manager leads security operations at a busy nightclub, helping maintain a safe, orderly, and welcoming environment for guests and staff. This role supervises and supports the security team, coordinates entry and crowd-management procedures, and promotes proactive observation and calm, respectful de-escalation. Evening and weekend availability is required; shifts will include late-night hours.

Summary

The Security Manager oversees day-to-day venue security and works with management and hospitality teams to support guest safety and consistent service. This role sets clear expectations, ensures team members follow venue procedures and applicable laws, and responds thoughtfully to concerns, incidents, and changing conditions.

Security Manager responsibilities

Responsibilities include leading, assigning, and coordinating security team members; monitoring entrances, exits, guest areas, and other assigned spaces; and overseeing guest screening, identification checks, capacity procedures, and orderly entry and departure. The Security Manager identifies potential safety concerns, communicates operational updates, and coordinates appropriate responses with management and team members. Duties also include maintaining clear walkways and exits, documenting incidents, reporting hazards, and contacting emergency services or appropriate personnel when necessary.

Team leadership and guest service

The Security Manager trains, guides, and supports security team members, reinforcing professionalism, reliability, awareness, and sound judgment. This role promotes proactive communication and approved de-escalation practices, helping the team address concerns calmly rather than escalating them. The Security Manager works closely with managers, bartenders, hosts, and other staff, and ensures guests receive clear, respectful explanations of venue policies and procedures.

What helps someone succeed in this role?

Are you a steady, observant leader who can make sound decisions in a busy, high-energy environment? Can you set clear expectations, communicate respectfully, and help a team respond to difficult situations with patience and good judgment? Previous security, crowd management, hospitality, or supervisory experience is helpful, especially in a bar, lounge, or nightclub.

Security Manager qualifications

The successful candidate demonstrates leadership, communication, de-escalation, observation, and decision-making skills, and can follow company procedures and applicable laws. Experience supervising or coordinating a security team is preferred. Any legally required security license, training, or certification must be obtained and maintained. Current first aid or CPR certification may be helpful where relevant to the position.

Work environment

This position works in a busy nightclub with frequent guest interaction, loud music, movement, and changing conditions. Work may involve standing or walking for extended periods and working evenings, weekends, holidays, and late-night shifts. The Security Manager is expected to follow workplace safety procedures and promptly report hazards, incidents, or emergencies.