Security Manager

Arizona Charlie’s Decatur and Boulder; Decatur (IL); Presencial; USD 55.000 - 85.000; Jornada completa

Descripción de la vacante

Arizona Charlie’s Decatur and Boulder is seeking an Armed Security Manager to lead the Security Department, ensuring safety, integrity, and smooth operations across the casino and hotel.

You will recruit and coach staff, monitor patrols, handle incidents, and ensure compliance with gaming laws and internal controls. This role requires 3+ years in security-related fields, strong leadership, and the ability to maintain high service standards while managing complex, high-stakes situations.

Formación

• 3 years of law enforcement, military, EMT, or related experience; includes leadership or progressive responsibility in security or protective services
• Proven track record of effective decision-making under pressure and in dynamic environments
• Strong interpersonal and communication skills to influence, coach, and resolve conflict across all levels of the organization
• Ability to adapt leadership style to support changing business needs and team dynamics
• Commitment to fostering an inclusive, respectful, and high-performing workplace culture
• Proactive problem-solving mindset with a focus on accountability and continuous improvement
• Skilled in prioritizing and managing multiple responsibilities to meet deadlines and drive results
• Flexible and dependable schedule availability
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Responsabilidades

• Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance, engagement, and alignment with company standards and service excellence
• Drive the execution of strategic initiatives by translating organizational goals into actionable plans, ensuring team alignment, accountability, and timely delivery under the guidance of division leadership
• Establish and uphold service standards within assigned department(s), ensuring consistent delivery that meets or exceeds guest expectations and operational goals
• Patrol the casino and hotel property to detect safety or security hazards and intervene proactively
• Oversee transfers of money, chips, and tokens on the casino floor and manage hopper fills, credit transportation, and armored escort procedures
• Investigate and document incidents involving guests, employees, or property; secure crime scenes and submit detailed incident reports
• Act as backup for Security Officers when necessary, including staffing coverage and direct response
• Attend departmental meetings to facilitate communication and coordination across shifts
• Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Conocimientos

Leadership

Security Operations

Communication

Decision Making

Problem Solving

Scheduling

Technology Proficiency

Educación

High School Diploma or equivalent

Herramientas

Microsoft Office

Outlook

Excel

Word

Descripción del empleo

At Arizona Charlie’s, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you’re just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description Summary

As the Armed Security Manager, you play a critical leadership role in ensuring the safety, integrity, and operational excellence of the property. You are responsible for overseeing the day-to-day operations of the Security Department, providing direct supervision of team activities and guiding your staff to uphold the highest standards of safety and service. By actively monitoring and patrolling assigned areas, you create a secure environment for guests, team members, and company assets.

Job Description

Essential Functions and Responsibilities:

• Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance, engagement, and alignment with company standards and service excellence.
• Drive the execution of strategic initiatives by translating organizational goals into actionable plans, ensuring team alignment, accountability, and timely delivery under the guidance of division leadership.
• Establish and uphold service standards within assigned department(s), ensuring consistent delivery that meets or exceeds guest expectations and operational goals.
• Patrol the casino and hotel property to detect safety or security hazards and intervene proactively
• Oversee transfers of money, chips, and tokens on the casino floor and manage hopper fills, credit transportation, and armored escort procedures
• Investigate and document incidents involving guests, employees, or property; secure crime scenes and submit detailed incident reports
• Act as backup for Security Officers when necessary, including staffing coverage and direct response
• Attend departmental meetings to facilitate communication and coordination across shifts.
• Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Qualifications

• 3 years of law enforcement, military, EMT, or related experience; includes leadership or progressive responsibility in security or protective services
• Proven track record of effective decision-making under pressure and in dynamic environments
• Strong interpersonal and communication skills to influence, coach, and resolve conflict across all levels of the organization
• Ability to adapt leadership style to support changing business needs and team dynamics
• Commitment to fostering an inclusive, respectful, and high-performing workplace culture
• Proactive problem-solving mindset with a focus on accountability and continuous improvement
• Skilled in prioritizing and managing multiple responsibilities to meet deadlines and drive results
• Flexible and dependable schedule availability
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Requirements

• This position is classified as safety-sensitive and requires successful completion of a pre-employment drug screening, including testing for marijuana
• At least 21 years of age
• High School Diploma or equivalent required
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• Alcohol Awareness Card
• Nevada Gaming Registration
• Drivers License
• 10 Year DMV History Report
• Concealed Carry Weapon Permit

Physical Requirements

• Occasionally push/pull up to 75lbs
• Occasionally lift and/or carry up to 75lbs at floor, knee, waist, and chest levels
• Occasionally squat, kneel, reach, bend, twist
• Regularly sit and work at a desk or computer
• Regularly standing and walking
• Occasionally run as situations dictate
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to use tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

• Indoor
• Outdoor
• Smoky
• Noisy
• Bright flashing lights
• Extreme Heights
• Extreme hot /cold temperatures
• Slippery surfaces
• Exposure to dust, fumes, and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

• A comprehensive background investigation;
• Drug and/or alcohol screening;
• Psychological evaluation and fitness-for-duty assessment; and
• Firearms qualification and licensing requirements, where applicable.

In addition, candidates may be required to satisfy other regulatory, gaming, company, licensing, or law enforcement requirements that may be imposed as a condition of performing armed security duties.

Employment in an armed position is contingent upon successfully meeting and maintaining all qualifications required to perform the duties of an armed security role safely and effectively.

Candidates who do not successfully pass the psychological evaluation and fitness-for-duty assessment, but meet all other applicable hiring requirements, may be considered for an unarmed position. Placement in an unarmed role is not guaranteed and remains subject to hiring needs and all applicable hiring requirements.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.