Security Lobby-39667

Harvard Maintenance, Inc; New York (NY); Vor Ort; USD 28.000 - 36.000; Teilzeit

Zusammenfassung

Harvard Protection Services is seeking a Customer Service Officer for security coverage in our Manhattan location. You will greet guests, monitor doors, and assist visitors while maintaining a professional, vigilant posture during shifts.

Position is part-time, requires valid security licenses or ability to obtain them, and involves weekend hours. The role emphasizes safety, compliant access control, and clear documentation of incidents and routine communications.

Qualifikationen

• State or municipality mandated security officer licenses.
• Minimum High School Diploma, GED or the equivalent.
• Must have reliable means of communication and transportation.
• Must have a security guard license or be able to obtain one within an acceptable period.
• Strong interpersonal communication skills and friendly, professional demeanor.
• Neat and professional appearance.
• Computer skills and ability to operate security/communication devices.
• Write routine log entries and incident reports.
• Previous contract security, law enforcement, military, or customer service experience helpful.

Aufgaben

• Maintain professional demeanor while aiding customers, employees, visitors, and guests.
• Maintain a visible presence in the facility/building.
• Monitor the environment for suspicious or unsafe activity.
• Familiarize with incoming/outgoing traffic and know customers, tenants, and guests.
• Greet customers, visitors, staff, tenants, guests professionally.
• Answer questions and assist guests and employees in a customer-focused manner.
• Answer phones professionally.
• Permit authorized persons to enter property and monitor entrances/exits.
• Know and enforce facility policies and procedures.
• Perform required patrols on foot or in vehicle.
• Monitor for theft and ensure authorized removal of property.
• Follow emergency action plans and procedures.
• Monitor alarms and systems as required.
• Prepare reports on accidents/incidents/suspicious activity.

Kenntnisse

Interpersonal communication

Neat appearance

Security devices operation

Incident reporting

Reliability and transportation

Ausbildung

HS diploma or GED

Tools

Security systems

Jobbeschreibung

Security Lobby-39667

Job Site Location

US-NY-Manhattan

Requisition ID

2026-39667

Schedule

Saturday 11:00 AM - 11:00 PM and Sunday 11:00 AM - 11:00 PM

Hire Type

Part-Time

Company Overview

Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. Our reputation has been earned among our employees and clients for our responsiveness, engaged leadership, and personal care for every employee and client we serve. We support our employees, ensure they feel valued, give them the resources to be successful, and empower them to execute flawlessly.

Job Summary

Our Customer Service Officers support Harvard Protection in our goal of providing best in class security and life safety services. Our Customer Care personnel are responsible for providing professional customer-focused security and life safety services for the people and the property they protect and our employees.

Essential Duties and Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests
• Maintain a visible presence in the facility / building assigned
• Monitor the environment, with the ability to detect suspicious and unsafe activity
• Responsible for becoming familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests
• Greet customers, visitors, staff, tenants, guests in a professional manner always
• Answers questions and assists guests and employees in a customer focused, supportive manner
• Answer all phones in a professional manner
• Permit authorized persons to enter property and monitor entrances and exits
• Know the facility / building policies and procedures, and enforce them within the required limits
• Perform required patrols of designated areas on foot or in vehicle
• Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements
• Follow established emergency action planning and procedures
• Monitor alarms and systems, as required
• Prepare reports on accidents, incidents, and suspicious activities, as directed
• The essential duties and responsibilities may differ by customer location assigned

Knowledge and Skill Requirements

• State or municipality mandated security officer licenses
• Minimum High School Diploma, GED or the equivalent
• Must have reliable means of communication and transportation
• Must have a security guard license or be able to obtain one within an acceptable period
• Strong interpersonal communication skills and friendly, professional demeanor
• Neat and professional appearance
• Computer skills and be able to demonstrate the ability to effectively operate and manage security and communication devices.
• Write routine correspondence, to include log entries and incident reporting
• Previous contract security, law enforcement, military, customer service experience helpful

Compensation

Harvard Protection Services offers a competitive hourly pay rate with health & welfare, dental, vision, sick leave, vacation, and 401K enrollment benefit opportunities.

Harvard Protection Services maintains true to our long-standing belief, Employees First and Customer Service. Our Mission, Vision and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY are representative of this belief with expectations set and supported throughout for all our employees. Our goals set the standard for the industry; to earn our customer's trust, confidence, and business, through maintaining a safe and secure environment. We are recognized by our customers and the industry as a dynamic, employee-centric organization that empowers our team to deliver leading edge service and solutions that creates value for our customers.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws

Salary & Wage Details

USD $23.00/Hr.

Schedule

Saturday 11:00 AM - 11:00 PM and Sunday 11:00 AM - 11:00 PM