Security Lobby 38481

Harvard Maintenance, Inc; New York (NY); On-site; USD 22,041 - 31,684; Part time

Job summary

Harvard Protection Services is seeking a Customer Service Officer to support security and life safety services for people and property. You will maintain a professional demeanor, greet guests, monitor entrances, and assist colleagues with customer‑focused service.

Requirements include a high school diploma or GED, a valid security guard license, reliable transportation, and strong communication skills. Prior security, law enforcement, or customer service experience is helpful.

Qualifications

• State or municipality mandated security officer licenses.
• Minimum High School Diploma, GED or the equivalent.
• Must have reliable means of communication and transportation.
• Must have a security guard license or be able to obtain one within an acceptable period.
• Strong interpersonal communication skills and friendly, professional demeanor.
• Neat and professional appearance.
• Computer skills and ability to effectively operate and manage security and communication devices.
• Write routine correspondence, including log entries and incident reporting.
• Previous contract security, law enforcement, military, or customer service experience helpful.

Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests.
• Maintain a visible presence in the facility/building assigned.
• Monitor the environment, with the ability to detect suspicious and unsafe activity.
• Become familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests.
• Greet customers, visitors, staff, tenants, guests in a professional manner always.
• Answer questions and assist guests and employees in a customer‑focused, supportive manner.
• Answer all phones in a professional manner.
• Permit authorized persons to enter property and monitor entrances and exits.
• Know the facility/building policies and procedures, and enforce them within the required limits.
• Perform required patrols of designated areas on foot or in vehicle.
• Observe departing personnel to protect against theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements.
• Follow established emergency action planning and procedures.
• Monitor alarms and systems, as required.
• Prepare reports on accidents, incidents, and suspicious activities, as directed.
• The essential duties and responsibilities may differ by customer location assigned.

Skills

Security officer licenses

High School Diploma

Reliable transportation

Security guard license

Interpersonal communication

Neat appearance

Computer skills

Routine reports writing

Customer service experience

Education

High School Diploma or GED

Job description

Company Overview

Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. Our reputation has been earned among our employees and clients for our responsiveness, engaged leadership, and personal care for every employee and client we serve. We support our employees, ensure they feel valued, give them the resources to be successful, and empower them to execute flawlessly.

Job Summary

Our Customer Service Officers support Harvard Protection in our goal of providing best in class security and life safety services. Our Customer Care personnel are responsible for providing professional customer‑focused security and life safety services for the people and the property they protect and our employees.

Essential Duties and Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests.
• Maintain a visible presence in the facility/building assigned.
• Monitor the environment, with the ability to detect suspicious and unsafe activity.
• Become familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests.
• Greet customers, visitors, staff, tenants, guests in a professional manner always.
• Answer questions and assist guests and employees in a customer‑focused, supportive manner.
• Answer all phones in a professional manner.
• Permit authorized persons to enter property and monitor entrances and exits.
• Know the facility/building policies and procedures, and enforce them within the required limits.
• Perform required patrols of designated areas on foot or in vehicle.
• Observe departing personnel to protect against theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements.
• Follow established emergency action planning and procedures.
• Monitor alarms and systems, as required.
• Prepare reports on accidents, incidents, and suspicious activities, as directed.
• The essential duties and responsibilities may differ by customer location assigned.

Knowledge and Skill Requirements

• State or municipality mandated security officer licenses.
• Minimum High School Diploma, GED or the equivalent.
• Must have reliable means of communication and transportation.
• Must have a security guard license or be able to obtain one within an acceptable period.
• Strong interpersonal communication skills and friendly, professional demeanor.
• Neat and professional appearance.
• Computer skills and ability to effectively operate and manage security and communication devices.
• Write routine correspondence, including log entries and incident reporting.
• Previous contract security, law enforcement, military, or customer service experience helpful.

Compensation

Harvard Protection Services offers a competitive hourly pay rate of USD $19.00 per hour, with health & welfare, dental, vision, sick leave, vacation, and 401K enrollment benefit opportunities.

Schedule

Saturday and Sunday 7:00 am to 11:00 pm.

EEO Statement

Harvard Protection Services is an Equal Opportunity Employer/M/F/Veteran/Disabilities.