Security Hospitality Concierge-38243

Harvard Protection Services, LLC.; New York (NY); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Health & welfare benefits

Dental and vision insurance

Vacation and sick leave

401K enrollment opportunities

Job summary

Harvard Protection Services, LLC. is seeking Customer Service Officers in New York, NY, to provide top-notch security and life safety services. The role demands a professional demeanor as you aid customers, monitor environments, and ensure safety protocols are enforced.

The ideal candidate will possess a High School Diploma and relevant security licenses. We offer competitive hourly pay of USD $20.00, along with benefits including health, dental, and 401K opportunities.

Qualifications

• State or municipality mandated security officer licenses.
• Reliable means of communication and transportation.
• Ability to obtain a security guard license within an acceptable period.
• Previous experience in contract security, law enforcement, or customer service is helpful.

Responsibilities

• Maintain a professional demeanor while aiding customers and guests.
• Monitor the environment for suspicious activity.
• Permit authorized persons to enter the property and monitor entrances.
• Prepare reports on accidents and incidents as directed.

Skills

Strong interpersonal communication skills

Friendly, professional demeanor

Computer skills

Education

High School Diploma or GED

Job description

Company Overview

Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. Our reputation has been earned among our employees and clients for our responsiveness, engaged leadership, and personal care for every employee and client we serve. We support our employees, ensure they feel valued, give them the resources to be successful, and empower them to execute flawlessly.

Job Summary

Our Customer Service Officers support Harvard Protection in our goal of providing best in class security and life safety services. Our Customer Care personnel are responsible for providing professional customer-focused security and life safety services for the people and the property they protect and our employees.

Key Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests
• Maintain a visible presence in the facility / building assigned
• Monitor the environment, with the ability to detect suspicious and unsafe activity
• Responsible for becoming familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests
• Greet customers, visitors, staff, tenants, guests in a professional manner always
• Answers questions and assists guests and employees in a customer focused, supportive manner
• Answer all phones in a professional manner
• Permit authorized persons to enter property and monitor entrances and exits
• Know the facility / building policies and procedures, and enforce them within the required limits
• Perform required patrols of designated areas on foot or in vehicle
• Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements
• Follow established emergency action planning and procedures
• Monitor alarms and systems, as required
• Prepare reports on accidents, incidents, and suspicious activities, as directed
• The essential duties and responsibilities may differ by customer location assigned

Qualifications

• State or municipality mandated security officer licenses
• Minimum High School Diploma, GED or the equivalent
• Must have reliable means of communication and transportation
• Must have a security guard license or be able to obtain one within an acceptable period
• Strong interpersonal communication skills and friendly, professional demeanor
• Neat and professional appearance
• Computer skills and be able to demonstrate the ability to effectively operate and manage security and communication devices.
• Write routine correspondence, to include log entries and incident reporting
• Previous contract security, law enforcement, military, customer service experience helpful

Compensation & Benefits

Harvard Protection Services offers a competitive hourly pay rate with health & welfare, dental, vision, sick leave, vacation, and 401K enrollment benefit opportunities. USD $20.00/Hr.

Availability

Open Avaiability

Equal Opportunity Employer

Harvard Protection Services is an Equal Opportunity Employer/M/F/Veteran/Disabilities