Security Lead Officer GRAVES (Starting at $21.50)

Ponca Gaming; Carter Lake (IA); On-site; USD 24,000 - 35,000; Full time

Job summary

Prairie Flower Casino in Iowa seeks a Security Lead Officer to guide the Security Department under supervision. Starting pay is $21.50 per hour, with on-site duties and variable schedules. The role requires strong guest service, observational skills, and the ability to document incidents accurately.

You will serve as acting supervisor when needed and uphold compliance with gaming regulations and company policies. Experience in casino environment preferred; bilingual skills are a plus.

Qualifications

• Casino experience preferred, guest-service oriented.
• Must read, write, speak and understand English.
• Excellent written and oral communication required.
• Strong organizational skills.
• Ability to read and analyze documents and reports.
• Ability to perform basic arithmetic.
• Proficient computer skills, including MS Office.
• Maintain Gaming License.
• Valid driver’s license with clean record.

Responsibilities

• Follow company policies to maintain security of guests, staff, and property.
• Act as supervisor in absence of department leadership and report issues.
• Complete written security incident reports accurately.
• Escort and observe guests and employees for safety.
• Maintain knowledge of facilities and special events.
• Interact with guests and team members professionally.
• Ensure high levels of customer service throughout the property.
• Accept identification to comply with gaming regulations.
• Maintain regular attendance and professionalism.
• Work nights, weekends, holidays onsite.
• Identify and resolve safety hazards promptly.
• Respond to inquiries or complaints from guests.

Skills

Casino experience

Guest service

English fluency

Communication skills

Organizational skills

Computer skills

Gaming license

Driver's license

Report writing

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Security Lead Officer GRAVES (Starting at $21.50)

2 days ago Requisition ID: 1853

SUMMARY

The Security Lead Officer provides guidance and resources for the Security Department under the direction of the Security Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Follows and ensures team members in Security follow all company policy and procedures which maintain the security of the Team Members, Guest, Vendors, company funds and physical property.
• Responsible as the acting Supervisor in the absence of department leadership. Ensures daily operations and tasks are maintained in an appropriate manner and reports any issues or concerns to supervision.
• Ensures accurate completion of written reports regarding security-related incidents involving guests, team members, and/or the facility. Responsible for the accuracy and thoroughness of records and reports.
• Escorts and observes guests and employees, to ensure their safety and protection; identifies potential safety hazards and reports to the appropriate individual, for proper resolution.
• Maintains a working knowledge of the company’s facilities, as well as special events on property.
• Interacts with guests and team members in a positive, professional manner.
• Ensures a maximum level of customer service and satisfaction throughout the property is achieved and maintained.
• .
• Accepts identification as necessary to ensure compliance with state and federal gaming regulations.
• Responsible for maintaining a consistent, regular attendance record.
• Maintains a high level of confidentiality and professionalism.
• Must be able to work the required work schedule, which may include nights, weekends, and holidays. Works physically onsite to manage business and interact personally with team members, vendors and guests.
• Ensures all safety standards are met and possible safety hazards are quickly resolved.
• Responds to common inquiries or complaints from guests and resolves complaints in a timely and positive manner.
• Is a role model and champion of Prairie Flower Casino’s Mission and Values.

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES

• 1 year of casino industry experience preferred. Excellent Guest Service and interpersonal skills required.
• Must be able to read, write, speak and understand English. Bilingual skills a plus.
• Excellent written and oral communication skills required.
• Strong organizational skills required.
• Ability to read, analyze, and act upon documents and reports necessary.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must be able to effectively use a computer as well as various software including Microsoft Office Suite.
• Must be able to maintain appropriate Gaming License.
• Must maintain a valid driver’s license with a safe driving record.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS

• While performing the duties of this job, the employee is regularly required to talk or hear.
• Regularly required to stand and walk for up to an entire shift. Will regulary sit at a desk.
• Must be able to lift up to 50 pounds occasionally. May need to push up to 200 pounds infrequently.
• Occasionally required to reach with hands and arms.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• The noise level in the work environment is usually moderate, increasing to loud when on the casino floor.
• Must be able to operate in mentally and physically stressful situations.
• This casino has an enclosed gaming area where smoking is allowed. Team members may be exposed to a smoking environment in or around this designated smoking area.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

The above description is intended to describe the general nature and level of the role. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the team member assigned to the position. Prairie Flower Casino reserves the right to make changes to the above job description, as necessary.

The Ponca Tribe of Nebraska exercises Indian preference in hiring to Ponca Tribal members and members of federally recognized tribes.