Security Lead - ADESA Auto Auction

Carvana; Acton (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Security Guard and Security Lead to ensure safety and security at their auction facility. Responsibilities include customer service, monitoring premises, and maintaining communication with management. Ideal candidates should have a strong background in security and customer service, with the ability to work various shifts. Join a dynamic team committed to safety and teamwork.

Qualifications

• One year of security experience preferred.
• Must have ability to work various shifts, weekends and/or nights.

Responsibilities

• Provide prompt and courteous service to customers.
• Inspect the fence line for unauthorized entry or security risks.
• Monitor and control facility conditions and report hazards.

Skills

Customer Service

Problem Solving

Communication

Education

High School Diploma or GED

EMS Certification

Tools

Microsoft Office Suite

Job description

ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions some up to 200 acres, provide a wide array of vehicle services including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.

We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.

We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us!Get a sneak peek into life at ADESA!

Security Guard – Specific Responsibilities and Skills include but are not limited to the following:

• Provide prompt and courteous service:
• Demonstrate friendliness and greet every customer as they enter and participate at the sale.
• Maintain a professional appearance and a neat work environment consistent with the company policy.
• Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.
• Resolve any customer complaints in a friendly, courteous manner. Advise Security Operations Manager or designated manager of all serious complaints or incidences.
• Inspect the fence line for indications of unauthorized entry or potential security risks.
• Ensure the offices, auction building, and grounds are secured at established times. Note any security, safety, or fire hazards.
• Watch for and report irregularities, such as fire hazards, leaking water pipes and security doors left unlocked.
• Secure gates at established times and patrol auction property. Check for unlocked doors. Maintain radio contact with the main gate.
• Warn violators of rule infractions, such as loitering, smoking, or carrying forbidden articles and apprehend or expel miscreants.
• Sound alarm or call police or fire department by telephone in case of fire or presence of unauthorized persons.
• Permit authorized persons to enter property. Observes departing personnel to guard against theft of company property.
• Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
• Ensure proper follow-through on all directives, bulletins, schedules and accounting from the Security Operations Manager or designated manager or other corporate sources. Maintain a good flow of communication with other auction personnel.
• Recommend new customer services and procedures to the General Manager or designated manager.
• Monitor and control all facility conditions, vehicles, property and equipment within corporate standards for security and safety purposes.
• Advise Security Operations Manager or designated manager and Maintenance of all breakdowns and maintenance needs immediately. Ensure good routine preventative maintenance.
• Make sure that area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries and loss or damage to any property. Report all incidents to the Lot Manager immediately. Practice proper loss prevention and reaction procedures. Report all incidents properly and immediately.
• Account for and identify all keys, codes or other safety or security information.
• Maintain a current list of emergency and Management phone numbers.

Security Lead – Specific Responsibilities and Skills: in addition to above Security Guard responsibilities and skills:

Receive and review reports of all activity:

• Filing of Daily Activity Reports (DAR)
• Special Reports (SR)
• Lost and Found Reports (LFR)
• Security Incident Reports (SIR)
• Manage time sheets, scheduling of shifts for employees and all related documents.
• Conduct training for new employees.
• Attend weekly auction site meetings.
• Understand all auction procedures and roles – build and maintain relationships with every department within the auction and know their role and purpose.
• Resolve conflicts and concerns with employees and/or customers.
• Monitor/Manage cameras and observe footage.
• Review all worker’s compensation and incident reports.
• Must be able to communicate to customers in a clear and professional manner regarding regulations, prohibitions, and policies of the company.
• Help customers location their vehicles on the property.
• Answer phone calls: directions to auction, location of vehicles, vehicle information, etc
• Receive vehicles for auction: mark to correct account/customer and guide to proper check in lanes.
• Release vehicles: ensure correct gate release matches vehicle by verifying the vehicle identification number (VIN), stock number and is authorized to leave the property.
• Inspect vehicles leaving the property to deter theft.
• Respond to CCTV (Control Center TV) calls and check reported area and file reports of each call.

Security Guard – Qualifications:

• Prefer High School Diploma or GED.
• One (1) year of security experience preferred.
• EMS (Emergency Medical Services) Certification required.
• Must have ability to work various shifts, weekends and/or nights.
• Must be qualified to operate a motor vehicle (automatic and standard).
• Must possess a valid driver’s license.
• Basic computer skills required.

Security Lead – Qualifications:

• A minimum of one (1) to (3) years of customer service experience preferred.
• Strong computer ability with basic knowledge in Microsoft Office Suite including Word, Excel and Outlook.
• Ability to work independently and exercise good business judgement and discretion to analyze and address opportunities.
• Well-organized and responsible with an aptitude in problem solving.
• Excellent verbal and written communication skills.
• Strong multitasking skills along with the ability to adapt to changing work environments.
• Must have qualifications in Security Guard.
• Must be able to perform all Security Guard responsibilities and skills.

Physical Requirements and Working Conditions:

The physical activity requirements of the position are from Light to Medium Physical Work.

Visual acuity requirements include color, depth perception, field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.

• Constant - standing, watching, touching, and fingering, listening, walking
• Frequent – talking, reaching, grasping, kneeling, stooping, crouching
• Occasional – pushing, pulling, lifting
• Potential - running, jumping, yelling, or other rapid or forceful movement in emergency situations

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.

Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

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