Security Installation & Service Technician

Crest Lock Co., Inc.; Middle River (MD); On-site; USD 42,000 - 65,000; Full time

Job summary

Crest Lock Co., Inc. in Middle River, Maryland is seeking a Security Installation & Service Technician to install, service, and repair mechanical and electronic security systems.

The role involves hands-on field work at customer locations, diagnosing issues, and performing upgrades with a focus on security and reliability. The ideal candidate enjoys technical work, communicates professionally with customers, and is willing to learn new security products.

Qualifications

• Mechanical aptitude and interest in locksmithing, electronics, or security technology.
• Experience with hand tools, power tools, hardware installation, or troubleshooting.
• Ability to diagnose problems and work through technical challenges.
• Strong attention to detail and a commitment to quality workmanship.
• Good communication and customer service skills.

Responsibilities

• Install, repair, adjust, and maintain commercial and residential locks and hardware.
• Install and service electronic access control systems and electrified locking devices.
• Travel to customer sites for service calls, installations, and maintenance.
• Document work and communicate recommendations for repairs or upgrades.
• Follow safety practices and maintain professional appearance and conduct.

Skills

Mechanical aptitude

Troubleshooting

Hand tools

Customer service

Independent working

Tools

Power tools

Lock hardware installation

Electronic security hardware

Job description

Security Installation & Service Technician

Crest Lock Co., Inc. | Middle River, Maryland

Employment Type: Full-Time
Schedule: Monday-Friday, 7:00 AM–3:30 PM

About Crest Lock Co., Inc.

Founded in 1969, Crest Lock Co., Inc. is a second-generation, family-owned locksmith and electronic security company serving commercial, institutional, and residential customers. We specialize in mechanical locking systems, electronic access control, security hardware, and alarm systems. Our team is committed to providing reliable security solutions, quality workmanship, and excellent customer service.

We are seeking a dependable, motivated Security Installation & Service Technician to join our growing team. This position is ideal for someone who enjoys hands-on technical work, troubleshooting, working independently in the field, and helping customers maintain safe and secure facilities.

Job Summary

The Security Installation & Service Technician is responsible for installing, maintaining, inspecting, troubleshooting, and repairing a variety of mechanical and electronic security systems. Technicians travel to customer locations to complete service calls, installations, scheduled maintenance, and security upgrades.

The ideal candidate is mechanically inclined, comfortable working with tools and technology, professional with customers, and willing to learn new security products and systems.

Key Responsibilities

Locksmithing & Mechanical Security Hardware

• Install, repair, adjust, and maintain commercial and residential locks, cylinders, and locking hardware.
• Perform lock rekeying, key duplication, and lock replacement as required.
• Install and service door hardware, including exit devices, door closers, and other related locking components.
• Install, troubleshoot, and repair electric strikes and electrified locking hardware.
• Assist with master key systems, restricted key systems, and keying schedules.
• Diagnose mechanical door and lock issues and recommend appropriate repairs or replacements.

Electronic Access Control & Security Systems

• Install, service, and troubleshoot electronic access control systems.
• Work with electronic locks, card readers, keypads, door position switches, request-to-exit devices, and related access control components.
• Install and service electrified door hardware and locking devices that integrate with access control systems.
• Assist with wiring, connections, system testing, and troubleshooting of low-voltage security equipment.
• Diagnose system malfunctions and determine whether repairs, replacement parts, or additional work are necessary.
• Verify that installed equipment operates correctly and that doors secure and release as intended.

Alarm Systems & Electronic Security

• Install, inspect, maintain, and troubleshoot security alarm equipment and related components.
• Assist with wiring, device installation, system connections, and operational testing.
• Identify faulty devices, wiring issues, and equipment malfunctions.
• Perform service calls to address customer concerns and restore proper system operation.
• Document work completed and communicate any additional repairs or recommendations.

Field Service & Customer Support

• Travel to customer sites to perform scheduled service calls, installations, repairs, and inspections.
• Evaluate reported problems and determine the appropriate repair or service solution.
• Communicate professionally with customers regarding findings, completed work, and recommended next steps.
• Identify additional hardware, materials, or labor needed to complete a job.
• Provide accurate information for service reports, work orders, estimates, and follow-up visits.
• Maintain communication with the office regarding job progress, parts requirements, scheduling, and outstanding work.
• Keep the company vehicle, tools, and equipment organized and in good working condition.
• Follow company procedures, customer site requirements, and applicable safety practices.

Quality & Professional Standards

• Complete work accurately, efficiently, and with attention to detail.
• Protect customer property and maintain a clean, professional work area.
• Follow security best practices when handling keys, access credentials, and customer security information.
• Maintain accurate records of labor, materials, work performed, and outstanding issues.
• Represent Crest Lock Co., Inc. professionally at every customer location.

Qualifications

Required or Preferred:

• Mechanical aptitude and an interest in locksmithing, electronics, or security technology.
• Experience with hand tools, power tools, hardware installation, or troubleshooting.
• Ability to diagnose problems and work through technical challenges.
• Strong attention to detail and a commitment to quality workmanship.
• Good communication and customer service skills.
• Ability to work independently and as part of a team.
• Valid driver's license and an acceptable driving record.
• Ability to travel to customer locations throughout the service area.
• Ability to lift and handle tools, equipment, and door hardware and to work on your feet, climb ladders, and access work areas as required.

Previous experience in locksmithing, access control, alarm systems, low-voltage wiring, electrical work, or commercial door hardware is a plus.

Willing to Train: Candidates with strong mechanical skills, a positive attitude, and a willingness to learn may be considered even if they do not have direct security industry experience.

What We Are Looking For

We want someone who takes pride in doing the job right, shows up ready to work, communicates effectively, and understands the importance of protecting customers' properties.

The right candidate is dependable, professional, resourceful, and comfortable representing a family-owned company with a longstanding reputation in the security industry.

Why Join Crest Lock Co., Inc.?

• Join an established, second-generation family-owned company founded in 1969.
• Work with a variety of mechanical and electronic security technologies.
• Develop valuable technical skills in locksmithing, access control, and electronic security.
• Gain hands-on experience with commercial security installations and service work.
• Be part of a team focused on dependable service and long-term customer relationships.

Crest Lock Co., Inc.

Middle River, Maryland

Crest Lock Co., Inc. is an equal opportunity employer.