Security Incident Response Manager, Abuse Operations

Stripe; Chicago (IL); Hybrid; USD 188,000 - 283,000; Full time

Benefits offered by this job

Equity

Company bonus

401(k) plan

Medical, dental, and vision benefits

Wellness stipends

Job summary

Stripe is seeking an experienced Incident Response Manager to safeguard its financial ecosystem by leading end-to-end fraud and abuse incident response. You will investigate high-risk activity, coordinate cross-functional workstreams, and drive improvements in detection and playbooks.

You will partner with security, data science, legal, and policy teams to deliver effective response solutions and mentor teammates while elevating response standards across the team.

Qualifications

• Extensive experience leading security or fraud incident response (10+ years).
• Strong programming skills in Python and SQL; familiarity with other languages.
• Experience with log analysis, network security, digital forensics, and investigations.
• Proven ability to build automated response workflows and leverage threat intelligence.
• Excellent written and verbal communication with cross-functional collaboration.

Responsibilities

• Lead fraud and abuse incident response end-to-end as Incident Response Manager.
• Investigate high-risk activity and accounts; coordinate workstreams and mitigation.
• Develop incident response strategies, runbooks, and capabilities to improve detection.
• Collaborate with security, data science, legal, and policy teams on response solutions.
• Mentor teammates and drive key incident response engineering projects.

Skills

Security incident response

Fraud analytics

Python

SQL

Incident response investigations

Education

B.S./M.S. in Computer Science

Tools

Databricks

Trino

PySpark

Pandas

Sci-kit Learn

Job description

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Who we are

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Team

Abuse Operations is the front-line incident response and remediation function handling active product abuse and fraud impacting Stripe and its merchants. This multi-disciplinary group, spanning Incident Managers, Investigators, Forward Deployed Security Engineers, and Data Scientists, neutralizes active attacks, gathers requirements for operational tooling, and leads incidents. The team works directly with impacted merchants to resolve incidents and policy abuse rapidly. Operating primarily across Eastern, Pacific and Western European time zones, these team members regularly coordinate with global stakeholders across the world.

What you’ll do

In this role, you will play a critical part in safeguarding our financial ecosystem by investigating high-risk accounts, identifying complex fraud patterns, performing post-incident analyses, and driving cross-functional improvements to scale fraud detection. Building on these core operational duties, you will leverage your fraud, abuse, or product trust experience to improve incident response capabilities across Stripe by managing the entire fraud and abuse incident response process, developing response plans, leading workstreams, and serving as incident commander to ensure timely resolution. Furthermore, you will conduct gamedays to pressure-test response processes, drive proactive improvements, and help automate response workflows using agentic approaches ensuring we neutralize threats with speed and precision while continuously elevating Stripe's fraud and abuse incident response function.

Responsibilities

• Lead fraud and abuse incident response end-to-end as Incident Response Manager (IRM), coordinating workstreams, investigating high risk activity and accounts, and making actionable mitigation recommendations under pressure.
• Investigate, mitigate, and remediate urgent fraud incidents (e.g., ATO, card testing), utilizing FT3-mapped (Fraud Taxonomy 3.0) detection and signals enrichment to reduce uncertainty and accelerate response.
• As part of incidents, analyze high-risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors, classifying them using FT3 to standardize threat intelligence.
• Develop, document, and execute incident response strategies, runbooks, and capabilities to continuously improve fraud and abuse detection and prevention.
• Partner cross-functionally with security, data science, legal, and policy teams to build agentic response solutions, refine KPIs, and deliver clear incident reporting.
• Mentor teammates, lead key incident response engineering projects, and elevate quality standards across the team.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• 10+ years of experience leading security or fraud incident response;
• B.S./M.S. in Computer Science or equivalent experience.
• Expert knowledge of Python and SQL, and familiarity with other programming languages
• Existing experience with log analysis (e.g. first or third party applications, system / data access, event logs), network security, digital forensics, and incident response investigations
• Proven ability to build automated response workflows, leverage threat intelligence, and make risk mitigation recommendations.
• Strong written and verbal communication skills with a track record of driving cross-functional alignment with minimal oversight.

Preferred Qualifications

• Broad expertise across fraud and abuse mitigation, risk management, product trust, and threat intelligence in a complex platform environment.
• An adversarial mindset, understanding the goals, behaviors, and TTPs of threat actors.
• Experience with engineering, data processing and analysis tools (e.g. Databricks, Trino, etc.)
• Familiarity with common open-source frameworks for big data processing and/or data science (PySpark, Pandas, Sci-kit Learn, etc.)
• Experience with tactical threat intelligence and/or hunting for sophisticated threat actors in an enterprise environment
• Ability to proactively challenge the status quo by leveraging data and taking a user-centric approach to address complex product integrity challenges.

Hybrid work at Stripe

This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).

In-office expectations

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Working remotely at Stripe

A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.

Pay and benefits

The annual US base salary range for this role is $188,400 - $282,600. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

• equity
• company bonus or sales commissions/bonuses
• 401(k) plan
• medical, dental, and vision benefits
• wellness stipends

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.