Security Hospitality/Concierge - 39841

Harvard Maintenance, Inc; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Dental

Vision

Sick leave

Vacation

401K enrollment

Job summary

Harvard Protection Services is seeking a Customer Service Officer to provide professional security and life safety services at our Manhattan site. The role emphasizes customer-focused service, visibility in the premises, and strict adherence to security procedures.

You will greet and assist visitors, monitor alarms and access points, and document incidents with clear reports. Relevant licenses, reliable transportation, and strong communication are required for success.

Qualifications

• High school diploma or equivalent required.
• Strong interpersonal and written reporting skills essential.
• Ability to follow security protocols and operate alarm/communication devices.

Responsibilities

• Maintain a professional demeanor when assisting customers, staff and visitors.
• Patrol assigned areas on foot or by vehicle as required.
• Monitor entrances/exits and verify authorized access.
• Respond to incidents, document logs and prepare written reports.
• Enforce site policies and emergency procedures as trained.

Skills

Interpersonal communication

Professional demeanor

Written reporting

Security protocols

Education

High School Diploma or GED

Tools

Security systems

Communication devices

Job description

Company Overview:

Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. Our reputation has been earned among our employees and clients for our responsiveness, engaged leadership, and personal care for every employee and client we serve. We support our employees, ensure they feel valued, give them the resources to be successful, and empower them to execute flawlessly.

Job Summary:

Our Customer Service Officers support Harvard Protection in our goal of providing best in class security and life safety services. Our Customer Care personnel are responsible for providing professional customer-focused security and life safety services for the people and the property they protect and our employees.

Essential Duties and Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests
• Maintain a visible presence in the facility / building assigned
• Monitor the environment, with the ability to detect suspicious and unsafe activity
• Responsible for becoming familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests
• Greet customers, visitors, staff, tenants, guests in a professional manner always
• Answers questions and assists guests and employees in a customer focused, supportive manner
• Answer all phones in a professional manner
• Permit authorized persons to enter property and monitor entrances and exits
• Know the facility / building policies and procedures, and enforce them within the required limits
• Perform required patrols of designated areas on foot or in vehicle
• Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements
• Follow established emergency action planning and procedures
• Monitor alarms and systems, as required
• Prepare reports on accidents, incidents, and suspicious activities, as directed
• The essential duties and responsibilities may differ by customer location assigned

Knowledge and Skill Requirements

• State or municipality mandated security officer licenses
• Minimum High School Diploma, GED or the equivalent
• Must have reliable means of communication and transportation
• Must have a security guard license or be able to obtain one within an acceptable period
• Strong interpersonal communication skills and friendly, professional demeanor
• Neat and professional appearance
• Computer skills and be able to demonstrate the ability to effectively operate and manage security and communication devices.
• Write routine correspondence, to include log entries and incident reporting
• Previous contract security, law enforcement, military, customer service experience helpful

Compensation

Harvard Protection Services offers a competitive hourly pay rate with health & welfare, dental, vision, sick leave, vacation, and 401K enrollment benefit opportunities.

Pay

• USD $20.00/Hr.

Schedule

• Open Availability

Location

Job Site Location: US-NY-Manhattan

Requisition ID

2026-39841

Equal Opportunity Employer

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws