Security Guard - SEASONAL $15.75 / hr

Six Flags; Cherry Valley (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic team members to ensure guest safety and satisfaction at a vibrant amusement park. In this role, you will engage with guests, monitor park activities, and maintain a professional demeanor while addressing any concerns. This is a fantastic opportunity for individuals who enjoy working outdoors and thrive in a dynamic environment. If you have a passion for customer service and teamwork, this position offers the chance to be part of an exciting atmosphere where every day brings new challenges and rewards.

Qualifications

• Must be at least 18 years old and possess a valid Driver’s License.
• Strong communication skills and ability to engage with guests.

Responsibilities

• Interact with guests and team members while ensuring safety and satisfaction.
• Patrol the park and respond to emergency situations promptly.

Skills

Strong written and verbal communication

Teamwork skills

Ability to handle stress

Customer engagement

Safety awareness

Education

High School Diploma or equivalent

Tools

Radio communication devices

Hand-held electronic devices

Labor tracking system

Job description

Hurricane Harbor Rockford
Cherry Valley, IL 61016, USA

Description

Essential Duties and Responsibilities:

In-Park Duties and Responsibilities

• Interact with guests, fellow team members, leads, and supervisors on a daily basis. Work with a diverse team. Cooperate with all team members and Park management.
• Patrol Park property on foot and maintain a presence in the facility.
• Communicate effectively with guests by answering basic questions and giving directions. Proactively approach guests to offer assistance, recommendations, or conversation.
• Conduct all interactions with a professional, proactive, and friendly attitude toward both guests and fellow team members. Represent the Security department in a professional manner at all times.
• Ensure guest safety and satisfaction during their stay at Six Flags by correcting and/or reporting safety concerns and guest concerns according to department policy.
• Rapidly respond to any emergency situations in accordance with department policy and/or at the direction of department management.
• Keep all information and documents confidential.
• Assist with Park and unit cleaning as needed/directed.
• Complete departmental reports in a timely and accurate fashion according to departmental policy.
• Assist guests with problem solving and Park policy interpretations.
• Work fixed posts designed to monitor guest entry, queue lines, backstage gates, and the parking lot/tolls.
• Monitor and screen guests and/or team members via metal detection. Enforce prohibited items and dress code policies.
• Monitor and enforce adherence to Park policies relating to line-jumping, smoking, and behavior.
• Monitor and use portable radio and learn radio ten codes.
• Direct vehicle traffic safely by using proper hand signals.
• Work in and around tollbooths safely.
• Operate hand-held electronic devices used to scan passes with parking to verify the validity of the pass.
• Resolve guest situations/concerns that may arise on a daily basis in a calm and professional manner.
• Use and operate Park equipment safely and correctly.
• Maintain all job duties and responsibilities in outdoor weather conditions – regularly exposed to direct sunlight, wet humid conditions, extreme cold, and extreme heat for long periods.
• Adhere to all Park labor policies pertaining to breaks taken, length of shift, and types of work performed. Accurately record all shift and break times by using the Park’s labor tracking system.

Team Member Expectations

• Maintain proper grooming and uniform guidelines at all times.
• Follow and enforce all park policies and procedures in a fair and consistent manner.
• Must have strong teamwork skills and the ability to work well with others.
• Excellent communication skills to interact effectively with guests, other team members, and leadership.
• Ability to handle multiple projects while paying close attention to details.
• Use efficient time management to complete required tasks and projects.

Physical Requirements

• Frequent standing, walking, sitting, and reaching.
• Ability to lift and carry up to 80 lbs; ability to push and pull up to 150 lbs.
• Occasional running, climbing, balancing, stooping, kneeling, crouching, bending, and crawling.
• Ability to work in all weather conditions, including extreme cold and heat, as well as high levels of humidity and rain, occasionally for extended periods.
• Ability to work occasionally in confined spaces and from high elevations.

Skills and Qualifications:

• Must be at least 18 years old.
• Valid Driver’s License.
• Strong written and verbal communications.
• Willing to actively engage guests. Outgoing and friendly personality.
• Must be comfortable using a phone, radio, and computer.
• Capable of standing at a fixed position for long periods.
• Capable of working in outdoor weather conditions – regularly exposed to direct sunlight, wet humid conditions, extreme cold, and extreme heat for long periods of time.
• Ability to handle moderate levels of stress related to a high workload.
• Must be able to work around a metal detector.
• Safety awareness and general housekeeping.
• Reliable transportation.
• Available to work flexible hours, at night, weekends, and holidays.
• Must be flexible to change.
• Must be professional, self-motivated, and have an enthusiastic attitude.
• Must have strong teamwork skills and ability to work with others.
• Must possess a strong work ethic and the ability to multi-task.
• Must be able to stand/walk up to 8 hours at a time and as many as 12 hours a day.
• Must be able to walk up to 5 miles per day over various surfaces.
• Must be able to lift 25 lbs. consistently.