Security Guard | Jacksonville Beach Fairfield Inn

Shaner Hotels; Florida; On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Shaner Hotels seeks a dedicated Security Officer for the Fairfield Inn & Suites Jacksonville Beach by Marriott. The role focuses on maintaining a safe environment for guests and staff, patrolling premises, and responding to incidents with discretion.

Prerequisites include a high school diploma or equivalent, 1+ year of public-facing security experience, and strong communication skills; bilingual English/Spanish is a plus. This is a full-time, on-site hotel position with opportunities for growth.

Qualifications

• High school diploma or equivalent; college degree or vocational training is a plus.
• Minimum 1 year of experience in a similar role dealing with the public.
• Ability to communicate clearly with guests, management and co-workers.
• Bilingual English/Spanish is a plus.

Responsibilities

• Monitor and patrol assigned areas to provide a safe environment for guests and employees.
• Deter loss and ensure guest and employee safety.
• Respond to security incidents promptly and follow procedures.
• Maintain awareness of hotel facilities and services.
• Assist guests with room access and privacy policies.
• Coordinate with other departments as needed for guest service.
• Ensure confidentiality of security reports and guest information.

Skills

Communication

Customer service

Bilingual English/Spanish

Attention to detail

Education

High school diploma or equivalent

College degree or vocational training (plus)

Job description

Shaner Hotels has an exciting opportunity at our Fairfield Inn & Suites Jacksonville Beach by Marriott! This award-winning, 76-room hotel is located just 100 yards from the beautiful sandy beaches of the Atlantic Ocean and minutes from state parks, vibrant nightlife, shopping, dining, and a variety of local attractions-making it a favorite destination for both business and leisure travelers.

Our guests enjoy exceptional amenities, including complimentary hot breakfast, free high-speed Wi-Fi, a business center, an outdoor pool, and spacious guest rooms and suites designed for comfort and convenience.

If you're passionate about hospitality and delivering outstanding guest service, join a team that values excellence, teamwork, and career growth. Come build your hospitality career with Shaner Hotels!

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations.
• Maintains complete awareness of hotel facilities and services.
• Handles deliveries received during non-business hours, following hotel procedures.
• Monitor surveillance cameras as assigned.
• Investigate duress alarms and comply with respective procedures.
• Patrol the property with specified equipment, checking all designated points and document all actions.
• Ensure all guest room doors are secured; assist guests with room access according to privacy policies.
• Respond to the scene of guest/employee accident promptly; comply with departmental procedures.
• Comply with state regulations and with Shaner and Franchise guidelines for handling intoxicated guests.
• Report to scenes of vehicles accidents/thefts and document specified information.
• Comply with guest requests for storing and safekeeping of their valuables and follow procedures.
• Maintain confidentiality of all Security and hotel reports/documents.
• Provide interdepartmental assistance upon request to ensure optimum service to guests.
• Provide security service for banquet functions/meeting rooms as assigned.

• Responsibilities

  Monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage. Acts to deter any agent or element from jeopardizing persons or property in or about the hotel's facilities.

  Qualifications

  • High school graduate or equivalent; college degree or vocational training a plus.
  • Minimum 1-year prior experience in a similar position of dealing with the general public.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Bilingual English/Spanish a plus.
  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
  • Ability to endure abundant physical movements in carrying out job duties.
  • Ability to ensure security all persons and property.
  • Ability to remain calm and courteous with demanding/difficult employees and/or situations.
  • Ability to perform job functions to standards under pressure of tense/confrontational situations.
  • Ability to ensure security and confidentiality of guest and employee information.
  • Ability to enforce hotel's standards, policies and procedures with hotel staff.