Security Guard/Client Care Monitor

Westhab; City of White Plains (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established community development organization is looking for dedicated individuals to join their Security Department as Client Care Monitors. In this role, you will be responsible for ensuring the safety and security of clients and staff within a homeless shelter and apartment buildings. Your duties will include making hourly rounds, monitoring surveillance, and maintaining a good rapport with clients. This position requires a high school diploma or GED, prior security experience, and a NYS Security License. If you're ready to take on the challenges of this impactful role, this opportunity is perfect for you.

Qualifications

• High school diploma or GED required; prior security experience is essential.
• Must possess a NYS Security License and excellent communication skills.

Responsibilities

• Ensure safety and security of clients, staff, and property.
• Make hourly rounds and monitor surveillance cameras.
• Document incidents and intervene in crisis situations.

Skills

Crisis Intervention

Communication Skills

Surveillance Monitoring

Documentation Skills

Education

High School Diploma or GED

Tools

Switchboard

Job description

LOCATION: White Plains, New Rochelle, Yonkers, Mt. Vernon

SUMMARY:

Westhab is seeking dedicated and motivated individuals to join our Security Department. The Client Care Monitor is responsible for performing a variety of specialized assignments in a homeless shelter and apartment buildings. Proof of COVID-19 vaccine is required.

DUTIES & RESPONSIBILITIES:

• Ensure safety and security of clients, staff and property in and around the facility.
• Make hourly rounds throughout entire facility; monitor cameras as assigned for surveillance; check all doors hourly, including fire exits.
• Interact with and monitor clients/client families; maintain good rapport with clients and encourage clients to comply with facility policy and procedures.
• Intervene to de-escalate potential crisis situations, domestic violence and abuse; document all such situations and interventions.
• Complete logs, incident reports, and all other required documentation.
• Make calls to CPS as directed; complete follow-up reports.
• Monitor traffic at the front desk; handle switchboard and reception area.
• Provide duties related to fire incidents, evacuation of the building when necessary, utilizing fire procedures.
• Ensure the safety and security of all assigned equipment.
• Perform other tasks as assigned.

EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS:

High school diploma or GED and prior security experience required. Must have a NYS Security License. Excellent written and verbal communication skills are necessary. Must possess the ability to respond to crisis situations and to follow instructions. Must be able to work flexible shifts, weekends, and overtime if necessary.

AGENCY PROFILE & EMPLOYEE EXPECTATIONS:

Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hardworking professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE)