Security Guard

Twin Creeks; Sunnyvale (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Twin Creeks in Sunnyvale, CA is seeking a Security Guard to protect the facility, assist guests and staff, and maintain a welcoming environment for teams and families visiting the complex.

The role emphasizes safety, clear communication, and proactive guest service. Candidates should be reliable, capable of standing long hours, and available for weekdays, weekends, mornings, evenings, and holidays.

Qualifications

• Demonstrates friendly, helpful guest interactions and professional conduct.
• Clear, accurate communication with visitors and staff.
• Consistently dependable and punctual in shift coverage.
• Adapts quickly to changing situations and crowds.
• Maintains composure during high-traffic events and emergencies.

Responsibilities

• Greet visitors, players, and coaches and provide information on amenities and events.
• Monitor entrances for safety, enforce park policies, and report hazards or incidents.
• Conduct bag checks or screenings as required and permitted.
• Provide directions to parking, restrooms, and concessions.
• Keep entrances and surroundings clean and orderly, supporting site maintenance.

Skills

Customer service

Communication

Reliability

Problem solving

Physical stamina

Availability

Job description

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As a Security Guard at Twin Creeks, you will be working under the direction of the General Manager. Your duties will include safeguarding the facility, assisting guests and staff, and ensuring a safe, welcoming environment for the teams and families that visit our complex.

Key Requirements & Skills

Core Responsibilities

• Customer Service & Greeting: Welcoming visitors, players, and coaches, providing information on facility amenities, field locations, and event schedules.
• Safety & Security: Monitoring entrances for unauthorized access, enforcing park policies (e.g., prohibited items), report safety hazards or unlawful activity and assisting with emergency procedures.
• Bag Check & Screening: Inspecting bags and personal items upon entry, if required.
• Venue Information: Answering questions regarding parking, food/beverage locations, and restroom facilities.
• Site Maintenance: Keeping the entrance, ticket booth, and surrounding area clean and orderly.

Qualifications and Skills

• Customer Service Excellence: A friendly, helpful, and professional demeanor to ensure a positive guest experience.
• Communication Skills: Ability to interact effectively with diverse crowds and communicate clearly, both verbally and in writing.
• Reliability: Strong work ethic, punctuality, and the ability to work independently.
• Problem-Solving: Ability to address unexpected issues quickly.
• Physical Demands: Ability to stand for long periods, walk, and potentially lift up to 50 lbs.
• Availability: Flexible schedule, including weekdays and weekends (mandatory), mornings, evenings, and holidays