Security Guard

Focus: HOPE; Detroit (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading organization in Detroit seeks a Security Guard to provide exceptional customer service, manage visitor interactions, and ensure safety on-site. The role requires excellent communication skills and the ability to make independent decisions. Benefits include paid vacation, medical coverage, and a 401K match.

Benefits

Paid Vacation Time

Paid Sick Time

Paid Holidays (13 per year)

401K Match

Medical Insurance

Dental Insurance

Vision Insurance

Life and AD&D (Employer Paid)

Short Term Disability (Voluntary)

Long Term Disability (Employer Paid)

Paid Parental Leave (Up to 4 Weeks)

Qualifications

• High school diploma or equivalent required.
• Valid Driver's License is necessary.
• Security guard training certification is a plus.

Responsibilities

• Provide customer service via telephone and greet visitors.
• Contribute to a coordinated work environment.
• Maintain a daily security log sheet.

Skills

Communication skills

Attention to detail

Interpersonal skills

Observational skills

Calmness under pressure

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Outlook

Job description

Description

Job Title: Security Guard

Department: Security

Reports To: Security Manager

FLSA Status: Non-Exempt

General Statement of Duties

Provide customer service via telephone and by receiving visitors and guests without continuous supervision. Utilize a moderate degree of independent judgment involving the ability to make decisions based on established routines and procedures. If needed, the supervisor will be available to handle unusual situations. Work duties involve a high degree of accuracy and coordination. The work schedule is Monday through Friday from 10:00 am until 6:30 pm with occasional Saturday and Sunday work hours required. Saturday & Sunday work hours will vary.

Major Duties and Responsibilities

• Provide varied telephone services quickly and accurately.
• Telephone key personnel in case of an emergency.
• Receive, greet, and direct visitors and guests.
• Contribute to a pleasant, effective, and coordinated work environment.
• Perform related duties as assigned.
• Work at other Focus: HOPE locations as needed.
• Must turn in a security daily log sheet at the end of each day.
• Must be able to perform assigned duties at every post (Mobile Unit/Desk Duties/Booth).
  
  

Required Skills/Abilities

• Must have a valid Driver's License (No exceptions).
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Proficient in Outlook.
• Ability to interact with staff, students, parents, and visitors while remaining professional, polite, and courteous.
• Excellent observational skills and attention to detail.
• Authoritative verbal communication skills.
• Ability to remain calm in high-pressure situations.
• Ability to learn the layout of the property and buildings.
• Strong commitment to civil and human rights.
• High level of oral communication skills.
• Ability to read, understand, and follow written instructions.
• Knowledge of trouble diagnosing procedures and ability to route to technical support.
• High level of interpersonal skills to work effectively with others.
  
  

Education and Experience

• High school diploma or equivalent required.
• Security guard training certification is a plus, but not required.
• Previous experience a plus, but not required.
  
  

Physical Requirements

• Ability to patrol the property and access areas quickly.
• Physically able to capture and detain individuals if necessary.
• Prolonged periods of sitting at a desk and monitoring surveillance equipment.
• Possible prolonged periods of standing.
• Must be able to lift 50 pounds at a time.
  
  

Requirements

Required Skills/Abilities:

• Must have a valid Driver's License (No exceptions).
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Proficient in Outlook.
• Ability to interact with staff, students, parents, and visitors at school while remaining professional, polite, and courteous.
• Excellent observational skills and attention to detail.
• Authoritative verbal communication skills.
• Ability to remain calm in high-pressure situations.
• Ability to learn the layout of the property and buildings.
• Strong commitment to civil and human rights
• High level of oral communication skills
• Ability to read, understand and follow written instructions
• Knowledge of trouble diagnosing procedures and ability to route to technical support.
• High level of interpersonal skills to work effectively with others
  
  

Education and Experience

• High school diploma or equivalent required.
• Security guard training certification is a plus, but not required.
• Previous experience a plus, but not required.
  
  

Physical Requirements

• Ability to patrol the property and access areas quickly.
• Physically able to capture and detain individuals if necessary.
• Prolonged periods sitting at a desk and monitoring surveillance equipment.
• Possible prolonged periods of standing.
• Must be able to lift 50 pounds at a time.
  
  

Supervision Required

Perform duties under the supervision of the Security Manager.

What can we offer you for all your hard work?

Benefits

• Paid Vacation Time
• Paid Sick Time
• 13 Paid Holidays Per Year
• 401K Match
• Medical
• Dental
• Vision
• Life and AD&D (Employer Paid)
• Voluntary Life and AD&D
• AFLAC (Voluntary)
• Short Term Disability (Voluntary)
• Long Term Disability (Employer Paid)
• EAP (Employee Assistance Program)
• FSA Plan (Flex Spending Account)
• Paid Parental Leave (Up to 4 Weeks)
  
  

Focus: HOPE is an equal opportunity employer. Focus: HOPE does not discriminate in its hiring, promotion, transfer, discipline, or termination practices against any employee based on race, gender, religion, national origin, age, height, weight, marital status, veteran status, or handicap or disability unrelated to an employee's ability to perform his or her job. As a part of this commitment, Focus: HOPE will insure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email [e-mail] describing the accommodation.