Security (GSOC) Supervisor

Allied Universal; Cambridge (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Global Security Operations Center Supervisor to lead a dynamic team in Cambridge. This role involves overseeing operations, ensuring effective response to security incidents, and developing training programs for personnel. With a focus on collaboration and community impact, the position offers a rewarding career path with comprehensive benefits. Join a forward-thinking company that values your contributions and fosters professional growth in a supportive environment.

Benefits

Medical, dental, and vision coverage

Life insurance

Retirement plan

Employee assistance programs

Paid orientation and training

Career growth opportunities

Company discounts

Paid holidays

Sick days

Vacation time

Qualifications

• Minimum of two years of supervisory/management experience.
• Excellent analytical and problem-solving skills.

Responsibilities

• Oversee operations for a Corporate Site in Cambridge, MA.
• Develop and direct GSOC functions and processes.

Skills

Analytic and critical thinking skills

Excellent oral and written communication skills

Customer service skills

Attention to detail

Ability to coach and mentor

Planning and organizing skills

Education

High school diploma or equivalent

College degree in management or criminal justice

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Overview

Allied Universal, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.

Job Description

Allied Universal is seeking full time security GSOC supervisor to oversee operations for a Corporate Site in Cambridge, MA

Starting Pay $28 / hour

Tuesday through Saturday 3 pm 11 pm

Must have at least 2 years of GSOC analyst

DailyPay available

Paid orientation and Paid training

Career growth opportunities

Allied Universal is hiring a Global Security Operations Center (GSOC) Supervisor. The Global Security Operations Center (GSOC) Supervisor maintains full accountability for the GSOC and its personnel, systems, and procedures to ensure effective and timely response to alarms, calls of distress, incidents, and other activities.

RESPONSIBILITIES:

• Serve as the liaison between the GSOC, Contract Security Management, and Global Security Management
• Develop and direct the functions, processes, and operations of the GSOC and ensures policies, procedures, and objectives align with client goals
• Perform analysis, planning, and provide direction to ensure that the GSOC is delivering maximum value to the business
• Develop, implement, and document scheduled and ad hoc training exercises to ensure effective performance of the personnel assigned to the GSOC
• Develop GSOC functionality and assist in identifying new technologies and upgrades for existing systems
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, radio systems, Skype, and other systems
• Motivates, coaches, and provides leadership to the GSOC staff to develop direct reports
• Manage, administer and work within software programs used to support operational processes such as travel security, emergency notification, global incidents, etc.
• Provides feedback to both client and contract security management to mitigate failures and improve performance
• Serve as a point of escalation for any inter-company customer service issues related to the GSOC operations
• Perform on-call duty (includes after-hours, weekends, holidays) to take appropriate action on staff questions and issues
• Develop and monitor intelligence sources to identify potential threats or incidents which may target the client
• Develop and monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements
• Perform supervisory/managerial responsibilities
• Ensure adequate/skilled staffing; select employees
• Establish performance goals and priorities and perform performance appraisals
• Create and deliver security presentations, reports, and participate in required meetings
• Perform other duties asassigned bytheContract Security Account Manager orGlobalSecurity Management

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Minimum of two (2) years of supervisory/management experience
• Minimum of one (1) year of working in a Security Operations Center or closely related operation
• Work history to include each the following:
• Ability to prioritize workload based on urgency; able to delegate tasks and communicate to a range of audiences
• Demonstrated analytic and critical thinking skills
• Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications
• Demonstration of strong computer skills
• Excellent oral and written communication skills
• Excellent analytical and problem-solving skills
• Superior customer service skills
• Ability to coach, mentor, and motivate direct reports
• Active listening skills
• Ability to assess and evaluate situations effectively
• Attention to detail
• Proficient computer skills to include Microsoft Office (Word, Excel, PowerPoint) and ability to quickly learn multiple computer software programs
• Ability to research, investigate, and compile information
• Planning and organizing skills
• Ability to mediate conflict with tact, diplomacy
• Ability to critically think and conduct analyses in a dynamic environment; able to adapt to changing priorities

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Prior experience supervising or managing a Security Operations Center, Security Communications Center, security/alarm monitoring center or other closely related call center environment
• Military experience
• College degree in management, criminal justice, or related field of study

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal day
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2025-1372132