Security & Fire Equipment Service Technician

Johnson Controls; Sioux Falls (SD); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle (as applicable)

Referral Bonuses

Comprehensive Benefits

Job summary

Johnson Controls is seeking an experienced technician to perform service and new installation commissioning on fire alarm, access control, CCTV, intrusion and intercom systems across various sites. The role requires field coordination, system programming, AHJ testing, and training on new installations.

You will diagnose equipment issues, propose cost-effective solutions, manage service calls, and ensure customer satisfaction while complying with OSHA and Johnson Controls safety policies.

Qualifications

• 2-5 years’ experience with installation and service of fire alarm, access control, CCTV, intrusion and intercom systems.
• Strong electrical/electronics knowledge and troubleshooting ability.
• Security experience with P2000 or C-Cure 9000.
• Ability to work independently and provide excellent customer service.
• Must lift up to 40 pounds; able to climb and work in confined spaces.
• High school diploma or technical associate degree; IT familiarity.
• Windows OS and MS Office knowledge; IT networks understanding.
• Read and interpret complex building drawings and manuals.
• CCURE 9000, NICET, and DCJS certification required.

Responsibilities

• Perform service and new installation commissioning on fire alarm, access control, CCTV, intrusion, and intercom systems.
• Supervise and inspect installation to meet customer expectations and manufacturer specs; coordinate field activities.
• Troubleshoot equipment and field wiring issues; propose efficient solutions.
• Manage service calls and track field labor hours.
• Maintain clear communication with customers and prepare daily reports.
• Overtime may be required; read blueprints and manuals for proper installation.
• Adhere to OSHA and Johnson Controls safety policies.

Skills

Fire alarm installation

Access control

CCTV

Troubleshooting

Electrical knowledge

Education

High school / trade school

Two-year associate degree in electronics/computers

Tools

Windows OS

Office Suite

IT networks

Test equipment (multimeters, scopes)

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on socialplatforms.

What we offer:

• Competitive Starting Pay

• Paid Training

• Global Advancement Opportunities

• Company Vehicle (as applicable)

• Referral Bonuses

• Comprehensive Benefits

What you will do

Perform service and new installation commissioning activities on fire alarm, access control, CCTV, intrusion alarm and intercom systems.

How you will do it

• Supervise and inspect the installation of equipment to meet customer expectations and manufacturer specifications. Field coordination and communication, system programming, commissioning, AHJ testing and training on new system installations

• Evaluate and diagnose equipment that requires servicing as well as troubleshooting potential field wiring problems

• Provide specific solutions and recommendations to customers on the most efficient and cost-effective method in restoring a specific system back to normal condition

• Manage assigned Electronic Systems service calls in regard to field labor hours estimated

• Customer satisfaction through coordination, response to customer requests and problems and clear communication skills

• Prepare reports on daily activities

• May be required to work overtime

• Read and understand complicated blueprints, diagrams, schematics, submittals, software/system programs, and operation/product manuals

• Required to lift and or carry equipment and tools, which may be over forty (40) pounds Working environment may involve climbing ladders and scaffoldings with equipment, upwards to forty (40) feet Capable of working in cramped workspaces such as ducts, crawl spaces, above ceilings, etc.

• Must adhere to all OSHA and JCI safety policies and procedures

• Complete mileage and monthly vehicle reports in a timely manner

What we look for

Required

• 2-5 years’ experience with installation and service of fire alarm, access control, CCTV, intrusion and intercom systems

• Demonstrate working knowledge of electricity and electronics in addition, demonstrate an aptitude for troubleshooting systems and performing necessary repairs

• Security experience with P2000 or C-Cure 9000 required.

• Ability to effectively work independently

• Demonstrate a high level of customer service

• Be able to carry and move equipment/tools weighing up to 40 pounds

• Minimum high school/trade school graduate, military, or two-year Associate degree in a technical field involving electronics or computers

• Working knowledge of personal computers (Windows 2000, XP, Windows 7) and Microsoft’s suite of Office software

• Working knowledge of IT network systems

• Ability to use hand and power tools and test equipment such as multi-meters, oscilloscopes, digital analyzers, battery analyzers, frequency meters, decibel meters and communication devices as required

• Excellent verbal and written communication skills

• Ability to read and understand complex building architectural, mechanical and electrical documents, as well as project plans, specifications, schedules and equipment installation/operation/troubleshooting manual.

• CCURE 9000, NICET, and DCJS certification required.

HIRING HOURLY RANGE: $28.17 - 38.79 (Hourly rate to be determined by the education, - Experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.