Security Engineer II, Customer Service Security Response Operations (CSSRO)

Amazon; Seattle (WA); On-site; USD 136,000 - 213,000; Full time

Job summary

Join a forward-thinking company as a Security Engineer II, where you'll play a crucial role in safeguarding customer interests against malicious threats. This position offers the opportunity to tackle complex security challenges and collaborate with a talented team dedicated to maintaining high security standards. You will lead incident responses, conduct deep investigations, and influence security practices across the organization. With a strong emphasis on career growth and work-life balance, this role is perfect for those passionate about engineering robust security solutions and making a significant impact in a dynamic environment.

Benefits

Flexible working culture

Training and career growth opportunities

Diversity and inclusion initiatives

Medical benefits

Financial benefits

Qualifications

• 3+ years of experience in security roles focusing on incident response and threat analysis.
• Strong background in cloud technologies and data analysis tools.

Responsibilities

• Lead incident response and technical investigations to protect customer data.
• Design and build security-related services for internal customers.

Skills

Threat Hunting

Threat Intelligence

Security Data Analysis

Incident Handling

Cloud Technologies

Data Analysis (SQL, Python, R)

Communication Skills

Education

Bachelor’s degree in Computer Science or related discipline

Master’s degree in mathematics or related engineering disciplines

Tools

AWS

Azure

Google Cloud

SQL

Jupyter

Python

Job description

Security Engineer II, Customer Service Security Response Operations (CSSRO)

Job ID: 2950364 | Amazon.com Services LLC

Amazon Security is looking for Security Engineers to join our Customer Service Security (CSS) team. CSS is the first line of defense protecting our Customers and their interests from technical & malicious adversaries, seeking to steal their data and/or cause them harm. We are looking for Security Engineers who are ready to take on a front-line role in addressing security issues facing the largest Customer Service operation in the world, where customer obsession equals protection. Security issues at this scale and speed require a passion for engineering robust solutions to complex security challenges, as well as the ability to quickly design and build solutions to address them.

CS Security is looking for Security Engineers to ensure that our Customer protection is always the priority. We drive incidents to the highest standards, to maintain and enhance internal and external customer trust. If you enjoy analyzing, engineering and architecting solutions to deliver results faster, and you are skilled at investigating security issues and new threat scenarios, this position will provide you with a challenging opportunity to work alongside world-class talent in solving complex and far-reaching problems. A successful candidate will have a good mix of deep technical knowledge and a demonstrated background in Security Engineering and Architecture activities.

Key job responsibilities

1. Serve as a Subject Matter Expert (SME) on the incident response & technical investigation lifecycle, owning the deep dive and coordination to turn data into information.
2. Respond to Incidents in a timely manner, providing leadership & guidance to all security analysts.
3. Conduct deep-dive investigations into threat and fraud abuse reports and detections.
4. Influence service teams across Amazon to develop systems and processes with security best practices.
5. Attend internal and external training regarding security engineering and response.
6. Find opportunities to improve from large-scale security incident investigations.
7. Participate in or lead post-mortem analyses.
8. Design & Build security-related services for internal customers.
9. Develop and mentor other security engineers, analysts, investigators, and software developers.

About the team

Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture

In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

1. Bachelor’s degree in Computer Science, Engineering, related discipline, or equivalent experience.
2. 3+ years of work in related technical roles (such as threat hunting, threat intelligence, security data analysis, etc.).
3. 3+ years of experience with cloud technologies (AWS preferred, Azure, Google Cloud, etc.).
4. 3+ years of experience using data analysis tools and technologies, such as SQL, Jupyter, R, Python.
5. 3+ years of experience with incident handling/response, active attacks / live scenarios / applied computer security.

PREFERRED QUALIFICATIONS

1. Master’s degree in mathematics, computer science, or related engineering disciplines.
2. Extensive knowledge of computing security issues and threat vectors and experience with security architecture, system architecture, threat modeling, reverse engineering, malware analysis, adversary methodologies, and/or threat intelligence.
3. Effective written, communication, and organizational skills.
4. Experience with cross-organizational collaboration and creation of remediation plans.
5. Standing relationships with global associations relevant to the position.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,000/year in our lowest geographic market up to $212,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit this link.