Security Door Greeter (Caesars New Orleans)

Caesars Entertainment; New Orleans (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

Caesars New Orleans Casino & Hotel is seeking a Customer Safety Door Greeter who embodies a fun spirit and commitment to extraordinary service. This role focuses on creating a welcoming atmosphere while ensuring guest security, providing positive interactions, and assisting with various needs. Ideal candidates need to be at least 21 years old, have strong communication skills, and a background in customer service. Join us and become part of a team dedicated to exceptional guest experiences.

Benefits

FREE Downtown Team Member Parking

Discounted Monthly Bus Passes

401k Matching

Tuition & Student Loan Debt Repayment Assistance

Qualifications

• Must be at least 21 years of age.
• 1 year of Security or Customer Service experience preferred.
• Good oral and written communication skills.

Responsibilities

• Provide a friendly and safe environment for guests.
• Check guest satisfaction and resolve any service breakdowns.
• Patrol assigned areas to assist and ensure safety.

Skills

Communication skills

Customer service

Problem-solving

Education

High School diploma or GED

Job description

JOIN A TEAM THAT GOES ALL-IN ON YOU

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!

BENEFITS:Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as:

• FREE Downtown Team Member Parking
• Discounted Monthly Bus Passes
• Free Team Member Assistance Program
• Team Member Discounted Hotel Room Rates
• Fun and Free Team Member Events
• Discount Program within Caesars Partner Network
• Tuition & Student Loan Debt Repayment Assistance
• First Time Homebuyer Program
• Child Care Assistance Program
• 401k Matching

ABOUT THE ROLE:The Customer Safety Door Greeter primary function is to provide a friendly and safe environment for our guests and team members while protecting the company assets and maintaining a safe and secured entertainment atmosphere.

• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates guest’s wins.
• Checks for satisfaction and effectively resolves service breakdowns when they exist.
• Ready to offer service and has knowledge of daily property information to assist guests and builds relationships by initiating a warm, friendly verbal greeting.
• Patrols assigned areas while providing guest assistance, being alert for suspicious circumstances or individuals, gaming violations, possible theft, safety hazards or related concerns, medical emergencies, or damage to Caesars Entertainment properties.
• Observes and reports disruptive or intoxicated guests.
• Responds to security concerns in a prompt and efficient manner.
• Provides medical attention in emergency situations to guests.
• Ability to communicate over dispatch radio effectively and professionally.
• Maintains an upbeat and positive demeanor in all interactions as well as maintaining composure in handling difficult interactions.
• Acts as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same.
• Performs all other related and compatible duties as assigned.
• Maintains a well-groomed appearance which reflects the professional appearance and demeanor of the Security Department.
• Meets the required attendance guidelines for the job and adhere to all company and department policies and procedures.

OUR IDEAL CANDIDATE:The ideal candidate for the role has a fun spirit, highly committed to integrity and passionate about providing extraordinary experiences by seeking out opportunities to be of service, by maintaining highly visible patrols to ensure a safe gaming experience, and by assuring quality support to other departments so that they may serve guests more effectively.

• Must be at least 21 years of age or older to work in a casino.
• High School diploma, GED, or comparable experience preferred.
• 1 year of Security or Customer Service experience preferred.
• Good oral and written communication skills including tact when dealing with difficult customers; must read, write, speak, and understand English.
• Ability to maintain extremely confidential information.
• Ability to work in a fast-paced environment.
• Ability to work in a flexible schedule; must allow for changes in assignments, and priorities depending on identified needs of the company.
• Ability to work independently as well as part of a team.

A FEW MORE THINGS:

• Ability to stand for extended periods of time.
• Ability to compose clear, accurate, and concise reports.
• Must be able to listen and respond to visual and aural cues.
• Physically mobile with reasonable accommodations including ability to lift up to 25 lbs., and ability to push, pull, reach, bend, twist, stoop and stack.
• Must be able to run on level surfaces, as well as up and down stairs.
• Must be able to work in areas containing dust, second-hand smoke, varying noise and temperature levels, lighting, vibration, crowds, and air quality.
• Must be able to maneuver to all areas of the casino. Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
• Must be able to see and remember the specific details of incidents and persons.
• Must be able to work at a fast pace and stay calm in stressful situations.
• Must have reading and writing skills sufficient to comprehend/complete a variety of documents.

GAMING PERMIT: NOT REQUIRED

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Caesars New Orleans reserves the right to make changes to this job description whenever necessary.

Caesars New Orleans is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.