Security Dispatcher: Alarm Response & CCTV Ops

U.S. Department of Veterans Affairs; Milwaukee (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks a Security Assistant Dispatcher at Clement J. Zablocki VA Medical Center to monitor security systems and dispatch officers in emergencies.

Responsibilities include responding to alarms, coordinating with police and other agencies, and maintaining security logs and access records. The role emphasizes confidentiality, clear communication, and effective incident management in a high‑security environment.

Qualifications

• Specialized experience requires one year at GS-4 level or equivalent in federal service with security-related duties.
• Experience with computer-automation systems, data entry, reporting, and database maintenance.
• Ability to maintain confidentiality of electronic and print information and to communicate effectively with internal/external customers.

Responsibilities

• Monitor physical security equipment and CCTV systems to detect suspicious activity.
• Dispatch Police Officers to emergent situations and coordinate with agencies as needed.
• Respond to alarms for fire, intrusion, duress/panic, medical and other emergencies; manage emergency paging.
• Maintain logs, reports, and records of radio/alarm activity and equipment status.
• Issue and retrieve government keys and IDs and maintain badge accountability.
• Coordinate with law enforcement at local, state, and federal levels as required.
• Operate communications equipment and enter/update sensitive information in computer systems.

Skills

Data entry

Confidentiality

Interpersonal skills

Verbal/written communication

Customer service

Education

4 years post-high school education

Tools

NCIC access

Database management

Alarm monitoring systems

Job description

The U.S. Department of Veterans Affairs seeks a Security Assistant Dispatcher at Clement J. Zablocki VA Medical Center to monitor security systems and dispatch officers in emergencies.

Responsibilities include responding to alarms, coordinating with police and other agencies, and maintaining security logs and access records. The role emphasizes confidentiality, clear communication, and effective incident management in a high‑security environment.