Security Dispatcher - 32780

WinStar World Casino and Resort; Norman, Northern (OK, KY); Hybrid; USD 19,000 - 29,000; Part time

Job summary

Riverwind Casino in Norman, OK seeks a Part-Time Security Dispatcher to manage daily security calls and coordinate with police, EMS and fire services as needed. The role emphasizes prompt radio communications, incident logging, and professional, confidential handling of information.

The position requires basic computer skills, ability to type, and a strong customer-service mindset. Training and shift flexibility are expected.

Qualifications

• High school diploma or GED required.
• Basic computer literacy required.
• Typing 25 words per minute or faster.

Responsibilities

• Provides first class customer service to internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism and efficiency.
• Completes all training and development requirements and participates in continuing education opportunities.
• Works collaboratively to support productivity and safety of the work area, team members and customers.
• Maintains a clean, organized work area and ensures a safe environment.
• Maintains and promotes professionalism.
• Maintains punctuality and attendance per schedule and metrics.
• Adheres to dress code standards.
• Dispatches facility personnel including Lighthorse Police, EMS and local fire department as requested by security or management team.
• Contacts Security Officers by radio for alerts and information from casino software.
• Records and submits call-ins to proper security management.
• Logs all dispatch calls and electronic alerts.
• Performs other duties as assigned.

Skills

Basic computer skills

Printers and scanners

Typing speed 25 wpm

Education

High School, GED or Equivalent

Job description

We are currently looking for aPart Time 38 Security Dispatcherto join our team located at Riverwind Casino.

Summary: Dispatches all requests for assistance at a facility level concerning all daily operations. Alert Security Officers, facility personnel, and the management team through proper radio channels of facility needs.

Responsibilities:

• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains a clean, organized work area and ensures a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• Dispatch all facility personnel to include but not limited to Lighthorse Police, emergency medical, and local fire department as requested by the security or management team
• Contacts Security Officers by radio of any alerts received through the casino based software system including top prize payouts, machine tilt, machine open, or patron requesting assistance
• Records all Security employee call-ins and submit to proper security management
• Logs all dispatch calls (incoming/outgoing) and or electronic alerts
• Performs all other duties as assigned

Competencies:

• Able to follow instructions, both written and oral
• Ensures compliance
• Able to adhere to all scheduling and attendance requirements
• Ability to maintain a high level of confidentiality in all matters
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Read, understand, apply, and retain knowledge of Title 31 subject matter
• Works well within a team
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
• Writes effective communications with team, departments, guests and management
• Keeps written records

Skills:

• Basic Computer skills
• Printers and scanners
• Accurately type 25 words per minute

Experience:

• No prior experience required

Education:

• High School, GED or Equivalent

Credentials:

Essential:

• Phase I
• Phase II
• Standard Driver's License
• Minnesota Multiphasic Personality Inventory (MMPI)

Nonessential:

• Phase IV unless prohibited (e.g. Hospital)

Working Conditions:

Essential:

• Noisy
• Team-oriented
• Computers, printers, phones
• Communications phone, computer
• Communications written, verbal
• Pass pre-employment drug test
• Sometimes bend, kneel, stoop, push, reach
• Sometimes climb stairs
• Hand-eye coordination, reach and grasp
• Manual dexterity
• Operate normal office equipment
• Sometimes lift and or carry up to 50 lbs
• Moderately strenuous work
• Sitting up to 100% of shift
• Sometimes work in small or cramped areas
• Standing up to 50% of shift
• Visual acuity for detail, distance, color, depth perception
• Walking up to 50% of shift
• May work day shift
• May work evening shift
• May work holidays
• May work night shift
• May work rotating shifts
• May work weekend shift

Training

• It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values

Mission:

• To enhance the overall quality of life of the Chickasaw people.

Vision:

• To be a nation of successful and united people with a strong cultural identity.

Core Values:

• The Chickasaw People
• Cultural Identity
• Servant Leadership
• Selflessness
• Can Do Attitude
• Perseverance
• Stewardship
• Trust and Respect
• Loyalty
• Honesty and Integrity
• Teamwork