Security Dispatch Supervisor - 31617

WinStar World Casino and Resort; Newcastle, Northern (OK, KY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Chickasaw Nation’s Newcastle Casino seeks a Full Time Security Dispatch Supervisor to coordinate critical dispatch activities in Newcastle, OK. You will direct security personnel, respond to alerts, and maintain logs, reports and training for staff.

Responsibilities include coordinating with police, EMS, and fire, ensuring compliance with rules, and delivering professional customer service to guests and employees. Strong computer and typing skills are required.

Qualifications

• High School or GED or equivalent required.
• Minimum 1 year of direct security-related experience.
• Must be able to operate office equipment and use Microsoft Office.

Responsibilities

• Dispatch all facility personnel to include Lighthorse Police, EMS, and local fire department as requested by security or management.
• Notify Security Officers by radio of alerts from casino software system (top prize payouts, machine tilt, machine open, or patron requests).
• Record all security employee call-ins and submit to security management.
• Log all dispatch calls and electronic alerts.
• Develop and maintain documentation (files, logs, records, reports).
• Ensure confidentiality, security, and integrity of data and information.
• Provide first-class customer service to internal and external customers.

Skills

Typing 25 WPM

Microsoft Office

Computer literacy

Office equipment operation

Education

High School, GED or Equivalent

Tools

Currency counting equipment

Projector

Job description

Posted 3 days ago | Apply before September 28, 2026

Description

We are currently looking for aFull Time Security Dispatch Supervisorto join our team located at Newcastle Casino.

Summary

Responsibilities

• Dispatch all facility personnel to include but not limited to Lighthorse Police, emergency medical, and local fire department as requested by the security or management team
• Contacts Security Officers by radio of any alerts received through the casino based software system including top prize payouts, machine tilt, machine open, or patron requesting assistance
• Records all Security employee call-ins and submit to proper security management
• Logs all dispatch calls (incoming/outgoing) and or electronic alerts
• Performs all other duties as assigned
• Develops and maintains documentation as appropriate -- files, logs, records, reports, etc.
• Maintains confidentiality, security, and integrity of data and information
• Ensures employees and resources complete assigned training and development
• Maintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned area
• Prepares weekly reports
• Mentors, coaches, develops and assists in training in assigned area
• Assigns, reviews, monitors and ensures performance of assigned staff for area of responsibility
• Participates in candidate selection process
• Assigns tasks and responsibilities of assigned staff
• Reviews and documents work effectiveness of assigned staff
• Coaches and corrects assigned staff through performance deficiencies
• Observes and documents work behaviors of assigned staff
• Ensures cooperative and respectful work relationship of assigned staff including interpersonal training and resolving internal issues
• Ensures compliance with all laws, rules, regulations, policies, procedures and guidelines for assigned work area
• May be required to act as Manager on Duty in the absence of the manager to ensure all operational standards are maintained
• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains a clean, organized work area and ensures a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• Maintains confidentiality, security, and integrity of data and information
• Handles routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel
• Maintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned area
• Prepares incidents reports
• Monitors and ensures the safety of guests, employees and tribal assets through constant patrol and observation of all assigned areas and reporting activities in accordance with departmental guidelines
• Monitors and maintains control of facility access points and permitted areas of entry and responds to sounding alarms ensuring the safety of employees, guest and tribal assets
• Follows guidelines to protect guests and employees in emergency situations such as inclement weather, fire, active shooter, etc.

Competencies

Essential:

• Able to follow instructions, both written and oral
• Ensures compliance
• Able to adhere to all scheduling and attendance requirements
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Define problems, collect data and establish facts
• Works well within a team
• Ability to train individuals or small groups on specific tasks or procedures and engage with different learning styles
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
• Keeps written records

Skills

Essential:

• Basic Computer skills
• Must be familiar with the Microsoft Office Suite of products
• Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)
• Accurately type 25 words per minute

Experience

Nonessential:

• 1 year directly related experience

Education

Essential:

• High School, GED or Equivalent

Credentials

Essential:

• Phase I
• Phase II
• Phase IV unless prohibited (e.g. Hospital)
• CLEET firearms instructor within 6 months of hire
• Pass general background check
• Standard Driver's License
• Pass gaming background check
• Minnesota Multiphasic Personality Inventory (MMPI)

Working Conditions

Essential:

• May work where cigarette smoking occurs
• Casino
• Fast-paced environment
• May work in loud or noisy areas
• Outside, all weather conditions
• Sitting up to 50% of shift
• Standing up to 25% of shift
• Walking up to 25% of shift
• Frequently lift and or carry up to 50 lbs
• May work evening shift
• Must be flexible with work schedule
• May work holidays
• May work night shift
• May work weekend shift

Training

It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values

Mission

To enhance the overall quality of life of the Chickasaw people.

Vision

To be a nation of successful and united people with a strong cultural identity.

Core Values

• The Chickasaw People
• Cultural Identity
• Servant Leadership
• Selflessness
• Can Do Attitude
• Perseverance
• Stewardship
• Trust and Respect
• Loyalty
• Honesty and Integrity
• Teamwork