Security Dispatcher

Phoenix Children's Hospital, Inc.; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Phoenix Children's Hospital, Inc. is seeking a Security Dispatcher to receive and dispatch emergency and non-emergency calls, monitor alarms, and use the PA system to announce emergencies. You will coordinate with internal responders and external agencies as needed.

The role requires calm decision-making under pressure and proficient use of radio, phone, and monitoring systems. This full-time position is located in Phoenix and supports campus-wide safety operations.

Qualifications

• HS Diploma or equivalent required.
• 2+ years in dispatch center with radio/PA/pagers; high-pressure dispatch experience preferred.
• Experience monitoring CCTV, fire alarm panels, and radio channels.

Responsibilities

• Actively monitors the status of dispatch systems and reports outages promptly.
• Maintains confidentiality and adheres to hospital policies at all times.
• Answers calls promptly, assesses urgency, and dispatches security officers accordingly.
• Uses camera systems and building monitoring to coordinate responder actions.

Skills

Calm under pressure

Effective communication

Multitasking

Education

HS Diploma or equivalent

Tools

Radio systems

PA system

Multi-line phones

CCTV monitoring

Job description

Department: PCH-MAIN | Security Services

Location: Phoenix

Shift: Mon, Tue, Wed, Sat, Sun, Shifts Vary, 6am-2:30pm

Category: Lobby Services

Posting #: 1063759

Employee Type: Full-Time

Position Summary

The position is responsible for receiving and dispatching emergency and non-emergency calls for security services, monitoring multiple alarms, and utilizing the PA system to make emergency announcements. The position requires simultaneous use of a computer-aided dispatch system, computerized phone system and digital radio base station.

Position Duties

• Actively monitors the status of systems within the dispatch center; reports outages in a timely manner; follows system outage protocols. Communicates with internal and external responders by 2-way radio, telephones, pagers, text messages/SMS, and the public address system. Respond to critical systems alarms such as fire panels, patient protection systems, generator alarms and medical gas alarms; remain calm performing these tasks while relaying critical information to both internal and external first responders.
• Maintains confidential information and shares with others only when it is essential for them to perform their job duties. This may include, but is not limited to, departmental processes, sensitive patient information, orders of protection, subpoenas and descriptions of persons of interest. Adheres to hospital and departmental policy and procedures at all times.
• Promptly answers all telephone calls with the approved answer phrase and in a courteous manner; relay necessary information to the appropriate responders. Receives and responds to emergency and non-emergency calls including internal code and 911 calls; determines the urgency of the call; properly dispatches security officers based on urgency and location; contacts external fire and law enforcement agencies in accordance with policies and procedures. Utilize camera systems and building monitoring to monitor and communicate with responders, accurate information to solicit an appropriate response.
• Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission To advance hope, healing and the best healthcare for children and their families

Vision Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable

Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.

Education

Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement? 1. HS Diploma or equivalent Required Yes No

Experience

Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement?

• 1. Proficient with Microsoft Word, Excel, and Outlook. Preferred Yes No
• 2. 2+ years in dispatch center utilizing radio, PA systems, pagers and multi-line phones; dispatching in high pressure situations. Preferred Yes No
• 3. Experience monitoring CCTV, fire alarm panels, and radio channels. Preferred Yes No

Physical Requirements & Occupational Exposure/Risk Potential

• 1. Physical Requirement - Feeling (sensing textures and temperatures) - Constantly
• 2. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Constantly
• 3. Physical Requirement - Hearing - Constantly
• 4. Physical Requirement - Reaching - Constantly
• 5. Physical Requirement - Sitting - Constantly
• 6. Physical Requirement - Standing - Occasionally
• 7. Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally
• 8. Physical Requirement - Talking - Constantly
• 9. Physical Requirement - Walking - Occasionally
• 10. Physical Requirement - Near Vision - Constantly
• 11. Physical Requirement - Far Vision - Frequently
• 12. Physical Requirement - Color Discrimination - Constantly
• 13. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly