Patient Logistics Dispatcher

Phoenix Children's Hospital, Inc.; Phoenix (AZ); On-site; USD 25,000 - 32,000; Part time

Job summary

Phoenix Children's Hospital, Inc. seeks a Patient Logistics Dispatcher to manage transport requests in a fast-paced, 24/7 setting. The role emphasizes high-energy, detailed communication with hospital departments, patients and families, and ensuring efficient staff resource coordination.

The position requires a high school diploma, 2+ years of customer service, strong multitasking and Microsoft Office skills, and a BLS certification within 30 days of hire.

Qualifications

• High school diploma or equivalent.
• Two (2) years of customer service experience.
• Excellent communication skills with multitasking ability.
• High volume call center or dispatch experience preferred.
• Hospital or healthcare experience with medical terminology preferred.
• Proficient in Microsoft Word, Outlook and some Excel.
• BLS Certification through the American Heart Association within 30 days of hire.

Responsibilities

• Receive, prioritize, and dispatch a high volume of transport requests efficiently.
• Multitask using multiple electronic systems with multiple screens.
• Provide direction to transport team to ensure resources are used efficiently.
• Create end-of-shift reports on productivity, quality and customer service.
• Perform miscellaneous job related duties as requested.

Skills

Customer service

Communication

Dispatch

Call center

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Excel

Job description

Location: Phoenix

Shift: Mon-Fri, Sat, Sun, (Days Vary), Evenings, Nights, 6pm-6:30am

Category: Lobby Services

Posting #: 1062241

Employee Type: Part-Time

Position Summary

The Patient Logistics Dispatcher is a high energy, detail-oriented position requiring a positive attitude working in a 24/7 environment. Responsibilities include communicating verbally and electronically with all departments in the hospital, along with coordinating staff resources to respond to logistical transport requests in an efficient manner. Maintains highest level of professional communication and excellent customer service working with team members, patients, and families.

Position Duties

• Maintain Workflow
  Receives, prioritizes, and dispatches a high volume of transport requests efficiently. Must be able to multitask using/monitoring multiple electronic systems with multiple screens.
  Responsible for maintaining transport workflow of the shift. Problem solves by placing patient needs first, using excellent customer service to interface with transport and clinical teams.
  Excellent verbal and written communication using Microsoft Office, phone, secure messaging, and other electronic systems.
• Productivity
  Provides direction to the transport team to ensure resources are used in the most efficient manner.
• Job Knowledge
  Resources on active processes in the transport department, along with all other interfacing departments that utilize transport services including Emergency Department, Care Areas, ICU’s, and Surgical departments.
• Quality
  Uses report-based data to adjust staffing levels per the guidelines. Creates end of shift reports productivity, quality and customer service, for action needed by manager.
• Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable

Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.

Education

• High school diploma or equivalent. Required

Experience

• Two (2) years of customer service experience. Required
• Excellent communication skills generally gained through work experience that includes multitasking: reading, listening, and computer use. Required
• High volume call center, phone customer service, or dispatch experience. Preferred
• Hospital or healthcare experience with medical terminology. Preferred

Special Skills

• Proficient in office software, including Microsoft Word, Outlook, some Excel. Required

Additional Requirements

• BLS Certification through the American Heart Association within 30 days of hire. Required

Physical Requirements & Occupational Exposure/Risk Potential

• 1. Physical Requirement - Climbing - Occasionally
• 2. Physical Requirement - Feeling (sensing textures and temperatures) - Frequently
• 3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Constantly
• 4. Physical Requirement - Hearing - Constantly
• 5. Physical Requirement - Pushing/pulling - Frequently
• 6. Physical Requirement - Reaching - Frequently
• 7. Physical Requirement - Sitting - Constantly
• 8. Physical Requirement - Standing - Frequently
• 9. Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally
• 10. Physical Requirement - Talking - Constantly
• 11. Physical Requirement - Walking - Frequently
• 12. Physical Requirement - Near Vision - Constantly
• 13. Physical Requirement - Far Vision - Occasionally
• 14. Physical Requirement - Color Discrimination - Constantly
• 15. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
• 16. Physical Requirement - Lift up to 35 pounds without assistance - Frequently
• 17. Physical Requirement - Lift more than 35 pounds without assistance - Frequently
• 18. Occupational Exposure/Risk Potential - Inside office environment - Applicable
• 19. Occupational Exposure/Risk Potential - Outdoor weather conditions - Applicable
• 20. Occupational Exposure/Risk Potential - Confined areas - Applicable
• 21. Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable
• 22. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable
• 23. Occupational Exposure/Risk Potential - Hazardous materials exposure - Applicable
• 24. Occupational Exposure/Risk Potential - Radiation exposure - Applicable
• 25. Occupational Exposure/Risk Potential - Toxic or caustic chemicals - Applicable