Security Dispatcher

Intuitive Machines, LLC; Palo Alto (CA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work options

Tuition reimbursement

Generous time off

401K plan matching

Medical/dental/vision insurance

Job summary

Intuitive Machines, LLC, in Palo Alto, CA, seeks a Security Dispatcher to join the 24/7 Security Operations Center. The day shift runs 6am-2pm, Wednesday through Sunday, supporting the Security Manager and safeguarding personnel, facilities, assets, visitors, and contractors.

You will monitor access control, CCTV, alarms, and radios, coordinate with guards and external agencies, conduct investigations, and ensure accurate security documentation in line with DoD/NISPOM and company policies.

Qualifications

• Must be a U.S. citizen with eligibility and willingness to obtain a security clearance.
• 1+ year of related security experience, preferably in a SOC/Dispatcher role.
• Experience with CCTV, access control, alarm monitoring, and radio communications.
• Able to walk/stand and patrol up to 8 hours; flexible to shifts including overnights.
• Strong written and verbal communication; ability to document shift activities.

Responsibilities

• Monitor and operate access control, CCTV, alarms, and communications equipment.
• Respond promptly to security incidents and emergencies with professional escalation.
• Investigate incidents, document findings, and escalate to management.
• Coordinate with Guard Force and external agencies; ensure policy enforcement.
• Provide security briefings and guidance to employees, contractors, and visitors.
• Maintain shift documentation and assist with identification badges and mobile patrols.

Skills

Access control systems

CCTV surveillance

Alarm monitoring

Radio communications

Microsoft Office 365

Windows OS

Patrolling

Education

High school diploma/GED

Tools

MS Office Suite

Security access software

Job description

Intuitive Machines is hiring for a **Security Dispatcher** to join our team in Palo Alto, CA. **This role is a Day shift, working 6am - 2pm, Wednesday - Sunday.** In this role, you will work in the Security Operations Center (SOC), providing support to the Security Manager, and will ensure the safety and security of all Intuitive Machines personnel, facilities, assets, visitors, contractors and customers. This role may require periodic and proactive patrolling of Intuitive Machines’ main campus and remote buildings, mitigating security risks, and responding to incidents as necessary. The SOC Dispatcher will coordinate with Physical Security Patrol Officers and contracted Guard Force supplied by our security service provider, to mitigate and respond to a diverse range of safety and security concerns. Additionally, this position plays a critical role in industrial security compliance under Department of Defense (DoD) or other government regulations, ensuring adherence to all applicable security policies and procedures. You will work in the Security Operation Center, which is manned 24 hours a day 365 days a year. You will be protecting the company's Employees, Assets and Property by monitoring the computerized systems. Intuitive Machines is a leading provider of comprehensive space technologies. We deliver innovative solutions to government and commercial customers helping them unlock the promise of space to solve problems on Earth and beyond. We address a broad spectrum of needs for our customers, including mission systems engineering, product design, spacecraft manufacturing, assembly, integration and testing. Intuitive Machines is a trusted partner in commercial and government missions, combining more than 60 years of deep mission understanding with reliable performance and longevity. **Life with Us:**There is a reason we boast awards like Best Employer, Best Place to work, Top employer, candidate experience winner. Our strength is in our people. Each team member makes a unique contributionto our collective mission. So, we recognize that with best-in-class benefits like:• Career growth opportunities• Family friendly benefits like maternity and paternity leave, adoption reimbursement, flexible hours, hybrid work options• Program to help you grow like tuition reimbursement, hackathons, and career development• Student loan repayment• Generous time off• Plus everything you’d expect from a leading employer such as a matching and immediately vest 401K plan, robust insurance coverage, medical, dental and vision, etc. **What you will do day-to-day:*** Monitor and operate access control systems, surveillance cameras, alarm systems, and communication equipment, responding promptly and professionally to security incidents and emergencies.* Enforce security protocols and proactively identify risks such as unauthorized access, theft, vandalism, and trespassing to maintain a safe and secure environment.* Conduct thorough investigations of security incidents, ensuring accurate documentation, timely reporting, and escalation to management.* Maintain strict confidentiality and compliance with internal policies and government regulations - e.g., Department of Defense (DoD), National Industrial Security Program Operating manual (NISPOM) - to protect classified and proprietary information.* Coordinate with the contingent Guard Force and external agencies, including law enforcement and emergency responders, ensuring consistent policy enforcement and effective communication.* Provide security briefings, training, and guidance to employees, contractors, and visitors regarding access procedures and security awareness.* Manage inbound communications, assess authenticity, address inquiries professionally, and document shift activities comprehensively.* Assist with creating and managing identification badges, conducting mobile patrols across company facilities, and responding effectively to alarms, medical situations, and evacuations.* Work with a team in a security or law enforcement environment* Act on incident response, emergency management, and investigative procedures and interface professionally with employees, contractors, government officials, and security service providers.* Report writing and security documentation **Minimum Requirements:*** Must be a U.S. citizen with eligibility and willingness to obtain a security clearance* High school diploma/GED* 1 or more years of related security experience, preferably in a Physical Security SOC Operator or Dispatcher role* Experience with mobile patrol operations and the ability to operate security vehicles effectively with a clean DMV record* Knowledge of security technology systems, including CCTV, access control, alarm monitoring, and radio communications* Knowledge of computer systems, including Microsoft Office 365 products, and Windows OS* Must be able to walk, stand, and patrol periodically, as needed, up to 8 hours* Work may include overnight shifts, weekends, and holidays based on operational needs. Requires flexibility to work all shifts **Preferred Qualifications:*** Prior military, law enforcement, or federal security experience.* Certified in CPR, AED, and First Aid.* Experience in crisis management and emergency response coordination.* Familiarity with security risk assessments and mitigation planning.* Prior experience in industrial security, law enforcement, military, or corporate security is highly desirable.* Strong understanding of DoD, NISPOM, and other federal security compliance programs.* Strong written and verbal communication skills, with proficiency in report writing and security documentation.