Security Dispatcher

Winstar; Norman (OK); On-site; USD 19,000 - 28,000; Part time

Job summary

Chickasaw Nation Riverwind Casino in Norman, OK is seeking a part-time Security Dispatcher to support daily operations and respond to incidents. You will dispatch calls, monitor radio channels, and coordinate with officers and emergency services.

Responsibilities include prioritizing requests, maintaining logs, ensuring a safe environment, and upholding dress code standards. No prior experience required; HS diploma or GED preferred. This role requires punctuality and teamwork.

Qualifications

• High School diploma or GED or equivalent.
• No prior experience required.
• Must be able to read and follow procedures and safety rules.

Responsibilities

• Dispatches all requests for security assistance via radio and casino software.
• Alert Security Officers, facility personnel, and management to incidents.
• Maintain a clean, organized work area and promote safety and professionalism.

Skills

Basic computer skills

Printers & scanners

Typing 25 wpm

Education

High School, GED or Equivalent

Tools

Printers and scanners

Job description

We are currently looking for aPart Time 38 Security Dispatcherto join our team located at Riverwind Casino.

Summary

Dispatches all requests for assistance at a facility level concerning all daily operations. Alert Security Officers, facility personnel, and the management team through proper radio channels of facility needs.

Responsibilities

• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains a clean, organized work area and ensures a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• Dispatch all facility personnel to include but not limited to Lighthorse Police, emergency medical, and local fire department as requested by the security or management team
• Contacts Security Officers by radio of any alerts received through the casino based software system including top prize payouts, machine tilt, machine open, or patron requesting assistance
• Records all Security employee call-ins and submit to proper security management
• Logs all dispatch calls (incoming/outgoing) and or electronic alerts
• Performs all other duties as assigned

Competencies

• Able to follow instructions, both written and oral
• Ensures compliance
• Able to adhere to all scheduling and attendance requirements
• Ability to maintain a high level of confidentiality in all matters
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Read, understand, apply, and retain knowledge of Title 31 subject matter
• Works well within a team
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
• Writes effective communications with team, departments, guests and management
• Keeps written records

Skills

• Basic Computer skills
• Printers and scanners
• Accurately type 25 words per minute

Experience

• No prior experience required

Education

• High School, GED or Equivalent

Credentials

• Phase I
• Phase II
• Standard Driver's License
• Minnesota Multiphasic Personality Inventory (MMPI)

Nonessential

• Phase IV unless prohibited (e.g. Hospital)

Working Conditions

• Noisy
• Team-oriented
• Computers, printers, phones
• Communications phone, computer
• Communications written, verbal
• Pass pre-employment drug test
• Sometimes bend, kneel, stoop, push, reach

Training

It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values

Mission

• To enhance the overall quality of life of the Chickasaw people.

Vision

• To be a nation of successful and united people with a strong cultural identity.

Core Values

• The Chickasaw People
• Cultural Identity
• Servant Leadership
• Selflessness
• Can Do Attitude
• Perseverance
• Stewardship
• Trust and Respect
• Loyalty
• Honesty and Integrity
• Teamwork