Security Dispatcher

Tenet Healthcare; Detroit (MI); On-site; USD 36,000 - 48,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer match

Generous PTO

Career development

Health savings accounts

Flexible spending accounts

Employee Assistance program

Employee discount program

Pet insurance

Legal insurance

Accident & critical illness insurance

Long term care

Elder & childcare

Auto & home insurance

Job summary

DMC Sinai-Grace Hospital, part of Tenet Healthcare, seeks a Security Dispatcher to manage communications for the Police Authority, monitor life safety systems, and dispatch responders. The role requires handling emergencies and providing top-tier customer service in a hospital setting, with attention to regulatory requirements and security procedures.

Applicants should have a high school diploma, strong communication skills, and the ability to work calmly under pressure while using a variety of

Qualifications

• High school diploma or GED required.
• Strong written and oral communication skills.
• Ability to handle both routine and crisis situations calmly.
• Ability to use independent judgment and critical thinking.
• Strong active listening skills.
• Ability to prepare written reports and provide quality customer service.

Responsibilities

• Monitor life safety systems (fire panel alarms, CCTV, access control).
• Receive and prioritize emergency and non-emergency calls.
• Dispatch Police Authority Officers and coordinate with emergency responders.
• Maintain logs of inquiries and requests.
• Provide excellent customer service to staff, patients, visitors and physicians.
• Maintain knowledge of security orders and regulatory requirements.

Education

High school diploma or GED

Job description

Job Description - Security Dispatcher (2606002770)

Security Dispatcher

Description

Description

Embark on a rewarding career with DMC Sinai-Grace Hospital. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.

Benefits Statement

At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

Security Dispatcher is responsible for maintaining operational control of communications for DMC Police Authority. Responsible for operating various sophisticated technology equipment, monitoring life safety systems, processing and dispatching emergency & non-emergency calls, The Dispatcher is required to perform while demonstrating optimal customer service skills.

Key Responsibilities Include, but are not limited to:

• Monitoring and respond to life safety system - fire panel alarms, CCTV systems, infant abduction systems, access control, etc.
• Knowledge of individual hospital and exterior campus.
• Receive emergency and non-emergency calls and record significant information.
• Prioritize calls according to urgency and importance.
• Use radio, phone or computer to send Police Authority Officers to respond to situations.
• Coordinate with police, fire department and other emergency response teams to ensure appropriate response is made to emergency situations.
• Understanding of police and fire response 911 notifications
• Reporting unusual active to security staff who may investigate further or take action themselves.
• Track inquiries, reports and request via manual or electronic logs.
• Provides exceptional customer service to staff, patients, visitors and physicians.
• Maintains an in-depth knowledge of all security orders, written and oral, pertaining to assigned duties, as well as working knowledge of regulatory requirements needed for position.
• Emergency Management credentials FEMA 300, 400, 700.
• Other duties as assigned.

Qualifications

Minimum Qualifications:

• High school graduate or GED required or equivalent combination of education and experience.

Skills Required:

• Effective written and oral communication skills a must (includes using proper grammar and spelling or report writing responsibilities)
• Effective interpersonal skills with ability to deal with all levels of personnel and the public in a professional and effective manner.
• Ability to handle both common and crisis situations, calmly and efficiently.
• Ability to use sound and independent judgement and critical thinking skills.
• Strong active listening skills
• Ability to frequently prepare written reports and provide quality customer service.
• Must meet all physical requirements of the job. This could require an annual physical.
• Must be able to perform duties wearing personal protective equipment (Masks, gowns, security-related equipment, etc.), as required.

Facility Description

DMC Sinai-Grace Hospital is DMC’s largest hospital, offering a comprehensive heart center, cancer care, gerontology, emergency medicine, obstetrics/gynecology and cosmetic services. Sinai-Grace’s joint replacement program features a revolutionary minimally invasive knee and hip replacement surgery that attracts patients from all over the country. Sinai-Grace operates more than 21 outpatient care sites and ambulatory surgery centers throughout Wayne and Oakland Counties and is one of 10 hospitals in the nation to be awarded a Robert Wood Johnson Foundation grant to help set the standards of cardiac care for hospitals and physicians throughout the nation.

EEO Statement

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.

Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

Job Details

Job Type: PT1

Shift Type: Days

Job Number: 2606002770

Join Our Team

Quality Care Delivered By Compassionate People

We know it takes a special person to work in healthcare, and we are committed to providing our people with an enriching and rewarding environment. We deliver the resources, tools and support our employees need to serve our patients and customers in the best way possible — so we can create happier, healthier communities.

Committed To Diversity And Inclusion

At Tenet, we believe in a diverse and inclusive environment, one that is grounded in our dedication to the health and well-being of all people. Respecting, nurturing and encouraging diversity of thought, background and experience contribute to positive work environments that result in exceptional patient care. We embrace diversity because it's our culture, and because it's the right thing to do.

Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.

Upon receipt of a conditional offer of employment, applicant will be required to undergo a criminal background check.

Tenet participates in the E-Verify and Work Opportunity Tax Credit (WOTC) programs. Follow the links below for additional information.

E-Verify: http://www.uscis.gov/e-verify

WOTC: https://www.doleta.gov/business/incentives/opptax