Security Dispatcher

Kootenai Hospital; Coeur d'Alene (ID); On-site; USD 25,000 - 41,000; Part time

Benefits offered by this job

Medical coverage

Dental/vision insurance

Tuition assistance

Retirement plan with employer matching

Shift differentials

Job summary

Kootenai Health is seeking a Security Dispatcher to run the Security Operations Center, managing multi-line phones, alarms, mass notification, infant abduction systems, and KH ID badges. This role collaborates with staff, visitors, and external agencies to maintain a safe hospital environment.

The ideal candidate has strong communication, customer service, and multitasking skills, with experience in security or public safety settings and a willingness to participate in ongoing training and

Qualifications

• High school diploma or equivalent preferred.
• Must pass extensive background investigation.
• Face-to-face customer service experience preferred.

Responsibilities

• Receive, evaluate, and prioritize requests for security support.
• Dispatch, monitor, and close out security service calls in the SOC.
• Work with CCTV and access control systems; maintain reports.

Skills

Customer service

Communication

Multitasking

De-escalation training

Driver’s license

BLS

Education

High school diploma or equivalent

Tools

CCTV

Microsoft Office

Badge creation systems

Job description

• Schedule/Shift/Hours PRN - (As Needed) - Variable

Position Summary

Kootenai Health (KH) security personnel are responsible for ensuring a safe environment for KH patients, visitors, and staff. The Security Dispatcher is responsible for running the Security Operations Center (SOC), including but not limited to multi-line phone management, fire alarm monitoring, mass notification messaging, infant abduction system, and identification badging systems. Works directly with KH staff, visitors, external agencies, and vendors daily. Assists in investigations and retrieves camera footage and door reports for various agencies and departments, both internal and external. Reports to senior security leadership.

Responsibilities

• Receives, evaluates, and prioritizes requests for security support
• Dispatches, monitors, and closes out security service calls that come into the SOC
• Utilizes two-way radio communication and radio dispatch software
• Communicates with patients, visitors, providers, and staff in person and by phone
• Works with various security systems to include CCTV
• Works with Microsoft Office products to create/maintain data and reports
• Utilizes mass notification systems and overhead paging apparatuses
• Utilizes multiple alarm monitoring systems to include infant abduction alarms
• Creates KH ID badges and troubleshoots systems associated with badge creation and management, to include badges for employees, visitors, students and vendors
• Ensures all security systems and devices are functioning properly through testing and preventative maintenance while maintaining appropriate records and documentation
• May serve as a liaison between security and law enforcement with regard to surveillance investigations and documentation for court
• Assists in investigations as needed per the Security Manager and Human Resources
• Maintains vehicle registration information for employees and providers
• Assists the Security Manager, as well as other department leaders with related security support
• Regularly works with security Office Coordinator and assists with badging duties
• Troubleshoots access control issues regarding doors and badges
• Participates in meetings regarding badging and other security issues as requested
• Familiar with standards, concepts, practices, and procedures within the hospital security field
• Relies on experience and judgment to plan and accomplish goals
• Regular and predictable attendance is an essential job function
• Performs other related duties as assigned
• Competent to meet age-specific needs of the unit assigned

Requirements and Minimum Qualifications

• High school diploma or equivalent preferred
• Must successfully pass an extensive background investigation
• Prior dispatch/control center experience in a public safety environment preferred
• Experience in face-to-face customer service interactions
• Prior security, law enforcement, military, fire, and EMS experience is preferred
• Excellent communication, customer service and interpersonal relationship skills
• Ability to multi-task and prioritize a variety of functions and services to meet customer and organizational needs
• Must obtain the De-Escalation training through MOAB within 1 year of date of hire
• BLS required
• If operating a company vehicle as part of assigned duties or operations, Employee must have valid driver’s license and motor vehicle record (MVR) consistent with KH’s motor vehicle operation policies, as well as the eligibility requirements of KH’s auto insurance carrier, which include but are not limited to restrictions on major traffic violations, limits on minor violations/incidents with a defined look-back period, and applicable age requirements
• Knowledge of the Hospital Incident Command System
• Successful completion of Basic Level Certification and receipt of certificate through the International Association of Hospital Security and Safety (IAHSS) within 1 year of date of hire

Working Conditions

• Must be able to maintain a standing and/or sitting position
• Typical equipment used in a clinical job
• Must be able to stoop, crouch, or bend
• Must be able to push, pull, or transport heavy equipment
• Must be able to communicate and exchange accurate information
• Must be able to lift and move up to 10 lbs

About Kootenai Health

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Comprehensive medical coverage, including fully employer‑paid options for eligible full‑time employees, plus affordable plans for part‑time staff.Benefits begin on the 1st of the month following 30 days of employment.
• Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees
• Tuition assistance after 90 days to support your professional growth
• Retirement plans with pre‑tax and Roth options and employer matching from 3%–6%
• Competitive pay, plus night, weekend, and PRN shift differentials
• Award‑winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps
• PerkSpot discountsproviding access to thousands of exclusive deals in over 25 categories
• And an employee referral bonus program

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.

Benefits Spotlight

A variety of medical, dental, and vision insurance plans are available to both full and part‑time employees, with some available at no cost to the employee. In addition, benefit‑eligible employees also gain access to the following:

• Tuition assistance and career development programs
• Robust Retirement Plan
• Night, weekend and PRN shift differentials

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