Security Dispatcher

Titan Security Group; Cleveland (OH); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Paid time off

Health benefits

401K retirement plan

Career growth

Job summary

Titan Security Group in Cleveland, OH is seeking a Security Dispatcher for our industrial location. You will greet visitors, monitor access, operate CCTV, and coordinate patrols while maintaining precise logs and delivering excellent customer service on every shift.

Ideal candidates have a HS diploma or GED, a valid driver’s license, and the ability to obtain an Ohio guard card. Relevant dispatch experience is preferred; post fabrication security environments encouraged.

Qualifications

• Must be at least 18 years of age.
• Must have a valid driver's license.
• High School diploma or GED.
• Able to pass pre-employment drug screen and background check.
• Previous experience in security dispatching is preferred.

Responsibilities

• Greet and assist employees and visitors, leaving a positive first impression.
• Monitor CCTV and alarm panels within the facility.
• Dispatch Patrol Officers to locations as needed.
• Answer regular and emergency phones and maintain logs.
• Respond to incidents and ensure safety and security.
• Provide excellent customer service on all shifts.

Skills

Customer service

Security dispatching

Education

High School diploma or GED

Tools

CCTV monitoring

Alarm systems

Dispatch phones

Job description

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Titan Security is currently hiring Security Dispatchers to work at an Industrial location in Cleveland, Ohio.

Responsibilities may include, but are not limited to:

• Greet and assist employees and visitors, in a friendly and efficient manner, leaving a positive first impression.
• Ensure visitors and vendors are properly signed in prior to accessing the building.
• Identify all employees and/or visitors upon arrival.
• Monitor CCTV camera systems within the facility.
• Dispatch Patrol Officers to locations.
• Answer regular phones and emergency phones.
• Monitor alarm panels.
• Respond to incidents including property emergencies.
• Maintain clear, accurate logs pertaining to people or property including packages.
• Provide excellent Customer Service to all parties encountered while on duty.
• Other duties as needed.

Qualifications:

• Must be at least 18 years of age.
• Must have a valid driver's license.
• High School diploma or general education degree (GED).
• Able to pass pre-employment drug screen and criminal background check.
• Previous experience in security dispatching is preferred.
• Ability to stand/sit/walk for extended periods of time.
• Able to obtain an Ohio guard card.

Required Certificates, Licenses, Registrations:

Ability to obtain a TWIC Card. Ohio Guard Card.

Preferred Certifications:

NRC Certification.

Pay and Benefits:

• Starting at $16.75 per hour, Vary on position, post, and experience.
• Paid time off and paid holidays.
• Opportunities for career growth and promotion.
• Medical, dental, and vision benefits.
• Pension/Retirement 401K benefits.
• Skills-enhancing training.

EOE/M/F/D/V

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