Security Dispatch Officer (3rd Shift)

Gondola; Chicago (IL); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

401K retirement plan with companymatch

Paid time off

Commuter benefits

Gym access

Catered meals

Free parking

Job summary

United Center is seeking a Security Dispatch Officer for the 3rd shift (11:45 PM–8:00 AM) to help maintain a safe, comfortable environment for guests and team members by monitoring assigned areas, CCTV, alarms, and dispatch communications. You will enforce facility policies, respond to incidents, provide customer service, and conduct patrols using security tools.

Must have weekend/holiday availability and a high school diploma or equivalent; PERC certification and a valid driver's license

Qualifications

• Strong communication skills, both written and verbal.
• English proficiency required.
• Experience in customer service or security desirable.

Responsibilities

• Create a safe and secure environment for guests and employees.
• Monitor CCTV, door alarms and alarm systems.
• Operate dispatch communications, respond to guest concerns, and document incidents.
• Enforce facility policies, monitor safety and cleanliness, and resolve issues promptly.
• Provide exceptional customer service and maintain knowledge of the facility layout and services.
• Conduct screenings and patrols using security tools; remain active at posts and during facility walkthroughs.

Skills

Communication skills

English proficiency

Customer service

Security awareness

Education

High school diploma or GED

Tools

Security systems

Job description

Who we are:

At the United Center, we bring excitement to life through sports, entertainment, and community. Home to the Chicago Bulls (NBA) and Chicago Blackhawks (NHL), we've welcomed over 70 million fans and host more than 200 events annually, from premier sporting events and concerts to family shows and special industry events. In the role as Security Dispatch Officer – 3rd Shift, you will help our team bring the next round of stories to life on the United Center campus.

Ready to take center stage?

The Security Dispatch Officer – 3rd Shift will ensure a safe, comfortable, and enjoyable environment for all United Center team members and guests by monitoring assigned areas.

Third Shift Security Dispatch Officer: 11:45PM-8AM

What you’ll do:

To ensure a safe, comfortable and enjoyable environment for all United Center Team Members and guests by monitoring assigned areas.

What you’ll need:

• Create a safe and secure environment for guests and employees.
• Monitor CCTV, door alarms and alarm systems.
• Operate dispatch communications, respond to guest concerns, and document incidents.
• Enforce facility policies, monitor safety and cleanliness, and resolve issues promptly.
• Provide exceptional customer service and maintain strong knowledge of the facility layout and services.
• Conduct screenings and patrols using magnetometers and security vehicles; remain active at posts and during facility walkthroughs.
• Other duties may be assigned.

Job Requirements:

• Must be able to work well with large groups of people.
• Strong communication skills, both written and verbal. Must be able to speak, read and comprehend English.
• Basic knowledge of security programs.
• Must have weekend and holiday availability.
• Ability to solve problems, and handle situations with limited standardization.
• Previous security, military, and/or law enforcement experience
• High school graduate, GED, or technical school; or 3 to 6 months related experience and/or training or equivalent combination of education and experience.
• PERC Card certification and valid driver’s license.

Physical Demands:

• Must be able to stand or walk for most of the shift and occasionally lift up to 10 pounds, stoop, kneel, or reach.
• Requires color vision and the ability to focus.

The pay range for this role is $23.00 per hour. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The total compensation package for this position may also include 401K retirement plan with company match, paid time off and commuter benefits. Additional perks include access to our state-of-the-art gym with free fitness classes, catered meals, fun events and free parking.