Security Director (Shift Lead, Regional Security Operations Center)

474 MS Services Group, Inc.; New York (NY); On-site; USD 98,000 - 137,000; Full time

Job summary

Morgan Stanley is seeking an experienced Security Director (Shift Lead) for the Americas RSOC at our Midtown Manhattan Headquarters. You will lead daily security operations, oversee RSOC personnel, and coordinate cross-functional response to incidents impacting personnel, facilities, and business operations.

You will serve as the senior security decision-maker during shifts, exercise judgment, and manage complex incidents with corporate, executive, and regional stakeholders.

Qualifications

• 7+ years in corporate security, security operations, or related field.
• 3+ years in leadership within a SOC/RSOC/EOC or equivalent environment.
• Bachelor's degree or equivalent combination of education and experience.

Responsibilities

• Lead day-to-day operations of the RSOC shift, ensuring continuous monitoring and response.
• Serve as senior security decision-maker during shifts, managing incidents through resolution.
• Direct and supervise RSOC operators and analysts and enforce procedures and escalation protocols.
• Maintain situational awareness of threats, geopolitical developments, and security events impacting firm personnel and operations.
• Oversee security technologies including access control, video surveillance, alarms, and visitor management.
• Lead command-and-control responses for incidents, workplace violence, and crises across the Americas region.

Skills

Leadership

Security operations

Incident management

Crisis management

Threat assessment

Executive communication

Decision making

MS Office

Stakeholder engagement

Education

Bachelor's degree preferred

Tools

Access control systems

Video management systems

Alarm monitoring platforms

Visitor management systems

Mass notification platforms

Job description

We are seeking an experienced Security Director (Shift Lead, Regional Security Operations Center) to join Morgan Stanley's Security & Investigations team at our Headquarters in Midtown Manhattan. This position serves as the senior operational leader for an assigned shift within the Americas Regional Security Operations Center (RSOC), providing leadership, oversight, and direction for security operations impacting Firm personnel, facilities, executives, and business operations throughout the region. In the Corporate Services division, we empower our businesses by creating collaborative workplace solutions and commercial services that enhance the employee and client experience, while optimizing the value of our sourcing and third‑party lifecycle to enable the Firm to do‑and‑win business. This is a Director level position within Security & Investigations, which develops and implements security and life safety strategies for all Firm employees and facilities. Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you'll do in the role:

• Lead the day‑to‑day operations of an assigned shift within the Americas Regional Security Operations Center (RSOC), ensuring continuous monitoring, assessment, escalation, and response to security‑related events impacting Firm personnel, facilities, executives, and operations.
• Serve as the senior security decision‑maker and operational lead during assigned shifts, exercising sound judgment and managing incidents through resolution.
• Direct and supervise RSOC operators and analysts, ensuring adherence to established procedures, performance expectations, service standards, and escalation protocols.
• Maintain comprehensive situational awareness of security threats, geopolitical developments, criminal activity, severe weather, civil unrest, workplace violence concerns, executive security issues, and other events that may impact Firm personnel, facilities, executives, travel, or business operations.
• Oversee the monitoring and operation of security technologies, including access control systems, video surveillance systems, alarm monitoring platforms, visitor management systems, mass notification systems, emergency communications platforms, and other security technologies.
• Lead command‑and‑control response activities for security incidents, workplace violence concerns, active threats, life‑safety events, business disruptions, investigations, and crisis situations occurring throughout the Americas region.
• Evaluate incidents in real time, determine appropriate escalation levels, and coordinate response efforts with Corporate Security, Executive Protection, Physical Security, Investigations, Crisis Management, Technology, Human Resources, Legal, and business stakeholders.
• Coordinate security response activities with regional security teams, building security personnel, law enforcement agencies, emergency responders, and external security partners as required.
• Draft, approve, and disseminate emergency notifications, crisis communications, travel advisories, situational awareness reports, executive briefings, and other security communications to stakeholders across the Firm.

What you'll bring to the role:

• At least 7 years of experience in corporate security, security operations, intelligence, emergency management, law enforcement, military service, or a related field.
• At least 3 years of leadership or supervisory experience within a Security Operations Center (SOC), Global Security Operations Center (GSOC), Regional Security Operations Center (RSOC), Emergency Operations Center (EOC), military operations center, intelligence center, or comparable command‑and‑control environment.
• Bachelor's degree preferred or an equivalent combination of education, military service, law enforcement experience, and relevant security operations experience.
• Demonstrated experience managing complex security incidents, crisis events, emergency response operations, investigations, and multi‑stakeholder escalations.
• Experience supervising personnel and leading operational teams within a fast‑paced, mission‑critical environment.
• Strong understanding of physical security operations, intelligence analysis, threat assessment, workplace violence prevention, incident management, crisis management, business continuity, and security investigations.
• Experience operating and managing physical security technologies, including access control systems, video management systems, intrusion detection systems, visitor management systems, mass notification platforms, and security information management tools.
• Strong analytical and critical‑thinking skills with the ability to assess risk, identify trends, establish priorities, and make informed decisions under pressure.
• Excellent written and verbal communication skills with the ability to prepare concise executive‑level briefings, reports, and incident communications.
• Demonstrated ability to lead during emergency situations, exercise independent judgment, and manage multiple competing priorities simultaneously.
• Experience developing policies, procedures, training programs, operational playbooks, and response protocols.
• Strong presentation, facilitation, leadership, and stakeholder engagement skills.
• Proficiency in Microsoft Office applications and security operations technologies.
• Flexibility to work nights, weekends, holidays, extended shifts, and emergency activations as operational needs dictate.
• Demonstrated discretion, integrity, and professionalism when handling sensitive, confidential, or high‑profile matters.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what’s best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work‑life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Expected base pay rates for the role will be between $98,000 and $137,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long‑term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. Our workforce reflects a broad cross‑section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences. For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.

At Morgan Stanley, we advise, originate, trade, manage and distribute capital for people, governments and institutions, always with a standard of excellence and guided by our core values. Morgan Stanley is dedicated to providing first‑class service to our clients, in a way that reflects our commitment to creating a more sustainable future and fostering stronger communities around the world. In each line of business, we strive to demonstrate our belief in the power of transformative thinking, innovative strategies and leading‑edge solutions—and in the ability of capital to work for the benefit of all society.