Security Design & Integration – Storage Migration / Data Migration

ALLTECH CONSULTING SVC INC; New York (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading cybersecurity services firm in New York is looking for an experienced cybersecurity manager to oversee delivery operations and client relationships. The ideal candidate will have over 10 years of IT experience, strong technical knowledge in cloud security, and the ability to manage escalations effectively. The position requires a Bachelor's degree and expertise in cybersecurity delivery. This role offers an opportunity to shape our service delivery strategy and ensure high customer satisfaction.

Qualifications

• 10+ years of IT experience with 6+ years of relevant experience in Cybersecurity.
• Experience managing Cybersecurity delivery engagements.
• Bachelor’s degree or equivalent experience preferred.

Responsibilities

• Manage Cybersecurity delivery and customer relationships.
• Ensure SLA/SLO attainment and compliance.
• Drive service transitions and manage escalation issues.

Skills

Cybersecurity delivery management

Customer relationship management

Operational issue management

Cloud security

Risk and compliance management

Data protection

Education

Bachelor’s degree in Computer Science or Information Systems

Tools

Cybersecurity tools and technologies

Job description

Job Summary:

• 10+ years of IT experience with 6+ yrs of relevant experience in managing Cybersecurity delivery(s), People Care, Customer & Stakeholders relationship, project transition for global Cybersecurity service delivery.

Years of experience needed:

• 10+ years of experience

Technical Skills:

• Previous work experience managing two or more Cybersecurity delivery engagements
• Anti-virus and anti-spyware
• Audit principles and associated compensating controls
• Cloud Security
• Vulnerability Management
• E-Mail security
• Manage and maintain steady state global delivery operations
• Manage Operational/delivery issues and escalations
• Ensure continuous communication and coordination with clients
• Ensure SLA/SLO attainment and process compliance along with high customer satisfaction
• Act as first point of escalation for day-to-day functioning of delivery operations team
• Handle escalations, identify gaps, prepare action plans, and drive towards resolution
• Identify opportunities for SIP’s/CIP’s and drive towards achieving desired goals
• Define and maintain governance model, best practices, and operating procedures
• Drive seamless transition of new service/customers to operations team
• Manage crisis situations
• Participate in Service Operations Meetings and Service Quality Review governance
• Facilitate Business Continuity during regional/location outages
• Data Protection and Security
• Threat Intelligence and Forensics
• Authentication and Password Management
• Cloud Security
• Identity and Access Management
• Governance, Risk, and Compliance
• Audit principles and associated compensating controls
• Basic knowledge of security models such as ISO/IEC 27001, PCI DSS, and Cobit 5, OWASP, and NIST, ITIL
• Experience with Cyber Security tools and technologies
• Good understanding of IT security policy, procedure, design, and implementation
• Acts as a trusted advisor to clients
• Interlock with Management to define operations strategy and action plans based on client feedback and CSAT results
• Analyze customer requirements, identify business opportunities, provide guidance, and support
• Monitor delivery health, process adherence, identify improvement areas, and implement measures to maximize customer satisfaction
• Ensure continuous communication and coordination with clients
• Maintain positive client satisfaction and relationships
• Support Delivery Manager in determining, monitoring, and reviewing project financials, operational costs, budgets, staffing requirements, resources, and risk
• Improve efficiency, utilization, compliance, and accuracy
• Assist Delivery Manager in achieving target Residual/Efficiency by planning resource allocation, tracking labor utilization, and maintaining low operating costs
• Deliver transition projects and programs following recognized best practice methodologies
• Conduct due diligence activities and document business activities in a due diligence report along with recommendations and next steps
• Act as primary point of contact for transition activities
• Liaise with business lines and functions on training, recruitment, and system requirements for transition deliverables
• Monitor and execute transition deliverables according to the agreed transition plan
• Manage day-to-day transition project communication with stakeholders, project delivery teams, account teams, and client stakeholders
• Review transition project outcomes to capture learnings and disseminate across the organization

Education qualification:

• Bachelor’s degree preferably in Computer Science or Information Systems, and/or equivalent formal training or work experience

Certifications Needed:

• Certificates in relevant fields are an added advantage