Security - Concierge - 39819

Harvard Protection Services, LLC; Boston (MA); On-site; USD 27,000 - 39,000; Full time

Job summary

Harvard Protection Services is seeking a Security Officer to provide professional customer-focused security and life safety services for people and property. The role includes greeting visitors, monitoring entrances, and maintaining a visible presence within the facility.

Qualified candidates have a High School diploma or GED, reliable transport, and strong interpersonal skills. Prior security or customer service experience is helpful.

Qualifications

• High school diploma or GED required.
• Reliable means of communication and transportation.
• Strong interpersonal communication and professional appearance.
• Experience in contract security or customer service is helpful.

Responsibilities

• Provide concierge services to visitors and staff.
• Maintain professional demeanor and assist customers.
• Maintain visible presence inside the facility.
• Monitor environment for suspicious activity.
• Greet and check in customers, tenants, guests.
• Answer phones and route inquiries.
• Control access to property and monitor entrances/exits.
• Respond to emergencies per procedures.
• Prepare incident reports as directed.
• Perform required patrols on foot or by vehicle.

Skills

Interpersonal communication

Professional appearance

Written communication

Customer service experience

Reliability & transportation

Education

High School Diploma or GED

Job description

Position Objective

Company Overview:

Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. Our reputation has been earned among our employees and clients for our responsiveness, engaged leadership, and personal care for every employee and client we serve. We support our employees, ensure they feel valued, give them the resources to be successful, and empower them to execute flawlessly.

Job Summary:

Our Security Officers support Harvard Protection in our goal of providing best in class security and life safety services. Our Officers are responsible for providing professional customer-focused security and life safety services for the people and the property they protect.

Essential Duties and Responsibilities

• Concierge services
• Maintain a professional demeanor, aiding customers, employees, visitors, and guests
• Maintain a visible presence in the facility / building assigned
• Monitor the environment, with the ability to detect suspicious and unsafe activity
• Responsible for becoming familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests
• Greet customers, visitors, staff, tenants, guests in a professional manner always
• Answer all phones in a professional manner
• Permit authorized persons to enter property and monitor entrances and exits
• Know the facility / building policies and procedures; enforce them within the limits of the position
• Perform required patrols of designated areas on foot or in vehicle
• Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements
• Follow established emergency action planning and procedures
• Monitor alarms and systems
• Prepare reports on accidents, incidents, and suspicious activities, as directed

The essential duties and responsibilities may differ by customer location assigned

Knowledge and Skill Requirements

• Minimum High School Diploma, GED or the equivalent
• Must have reliable means of communication and transportation
• Strong interpersonal communication skills and neat and professional appearance
• Write routine correspondence, to include log entries and incident reporting
• Previous contract security, law enforcement, military, customer service experience helpful

Compensation

Harvard Protection Services offers a competitive hourly pay rate with health & welfare, dental, vision, sick leave, vacation, and 401K enrollment benefit opportunities.

About Harvard Protection Services:

Harvard Protection Services maintains true to our long-standing belief, Employees First and Customer Service. Our Mission, Vision and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY are representative of this belief with expectations set and supported throughout for all our employees. Our goals set the standard for the industry; to earn our customer’s trust, confidence, and business, through maintaining a safe and secure environment. We are recognized by our customers and the industry as a dynamic, employee-centric organization that empowers our team to deliver leading edge service and solutions that creates value for our customers.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws

#HPST3

Salary & Wage Details

USD $24.00/Hr.

Schedule

11:00pm - 7:00am