Security | Châm Pang Lanes | Phoenix

flagshiprestaurantgroup; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Dining discounts

Career advancement

Health insurance

Team events

Job summary

Flagship Restaurant Group in Phoenix, AZ is seeking a security host focused on safety and hospitality to welcome guests, monitor entrances, verify ages, and uphold venue standards.

You will document incidents with clear reports, stay calm under pressure, and collaborate with staff to ensure a secure and welcoming dining environment.

Experience in security or crowd management and strong communication skills are preferred.

Qualifications

• Experience or training in security, crowd management, or related fields, focused on safety and hospitality.
• Strong observation skills and the ability to assess situations quickly while staying calm.
• Approachable, professional, and able to enforce rules with a welcoming demeanor.
• Excellent communication and conflict-resolution abilities for diplomatic handling of situations.
• Detail-oriented with a commitment to following safety protocols.

Responsibilities

• Provide a warm, professional welcome to guests entering and exiting the venue.
• Verify proper age identification to comply with legal requirements and responsible service.
• Conduct entry screenings and inspections to promote guest safety and venue standards.
• Assist in removing individuals when necessary and document incidents with detailed reports.
• Prioritize employee and guest safety by maintaining a secure environment during operations.
• Utilize crowd management and problem-solving skills to address challenges.
• Maintain situational awareness to ensure a safe, enjoyable atmosphere for all.

Skills

Security experience

Crowd management

Observational skills

Conflict resolution

Customer service

Calm under pressure

Job description

About You

• You have experience or training in security, crowd management, or related fields, with a focus on safety and hospitality.
• You have excellent observational skills and are quick to assess situations, staying calm under pressure.
• You are approachable, professional, and able to maintain a welcoming demeanor while enforcing rules.
• You possess strong communication and conflict-resolution skills, handling situations diplomatically and effectively.
• You are detail-oriented and committed to safety, ensuring that all protocols and procedures are followed consistently.
• You thrive in dynamic environments, balancing attentiveness with the ability to think and act quickly.

About the Job

• Provide a warm and professional welcome to guests entering and exiting, creating a positive experience.
• Verify proper age identification of guests to maintain legal compliance and ensure responsible service.
• Conduct thorough entry screenings and inspections to promote guest safety and uphold venue standards.
• Assist in the removal of individuals as necessary, documenting incidents with detailed reports.
• Prioritize employee and guest safety by maintaining a secure environment during operations.
• Utilize strong crowd management and problem-solving skills to address challenges effectively.
• Maintain situational awareness and vigilance, ensuring a safe and enjoyable atmosphere for all.

Why join Flagship Restaurant Group?

• Flagship Restaurant Group is an ever-evolving fast growing company empowering our people to follow their passion in the hospitality industry with plenty of advancement opportunities
• Our modern restaurants are sophisticated and innovative with great earning potential, and each offer a unique culinary experience
• We provide a comprehensive training program in a fun, exciting environment where you’ll thrive
• Delicious dining discounts you can share with friends and family at all our locations
• Our full-time employees are eligible to enroll in our comprehensive benefits package that includes dental, vision, and life insurance
• We create excitement around our team member’s milestones and achievements

At Flagship, we create experiences that leave an impact. This stays true to our employees just as much as our guests. Removing barriers of language, race, sexual orientations, and culture, our team and guests have our promise of being a restaurant group that embraces the concept where everyone belongs. We are committed to empowering growth, instilling hospitality knowledge, and building a career path in an environment of respectful inclusion.

Flagship Restaurant Group is an Equal Opportunity Employer

Flagship Restaurant Group participates in the E-Verify program