Security Captain - Orlando Health - Horizon West Hospital - Full Time

Orlando Health; Winter Garden (FL); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading healthcare organization is seeking a Security Supervisor to oversee the security of hospital assets, employees, and patients. Responsibilities include managing a team of Security Officers, ensuring compliance with laws and policies, and providing excellent customer service. Ideal candidates will have security experience and the required certifications, with a focus on maintaining confidentiality and professionalism.

Benefits

Outstanding Benefits with 403(B) match

Education Assistance programs

Paid Time Off plan

Maternity leave; 4 weeks yearly

Qualifications

• Requires 2 years of security experience and 1 year of supervisory experience.
• Must have basic knowledge of Microsoft Word.

Responsibilities

• Supervises shift of Security Officers.
• Manages various personnel functions including hiring and training.
• Investigates incidents and completes reports.

Skills

Customer Service

Confidentiality

Crisis Management

Education

High School Diploma or equivalent

Tools

Microsoft Word

Job description

Position Summary

Orlando Health is a 3,200-bed system that includes 15 wholly-owned hospitals and emergency departments; rehabilitation services, cancer institutes, heart institutes, imaging and laboratory services, wound care centers, physician offices for adults and pediatrics, skilled nursing facilities, an in-patient behavioral health facility, home healthcare services in partnership with LHC Group, and urgent care centers in partnership with CareSpot Urgent Care. Nearly 4,200 physicians, representing more than 80 medical specialties and subspecialties, have privileges across the Orlando Health system, which employs nearly 22,000 team members. Areas of clinical excellence include orthopedics, heart and vascular, cancer care, neurosciences, surgery, pediatric specialties, neonatology, women’s health, and trauma.

Successful candidates joining our TEAM will be eligible for:

• Outstanding Benefits with a 403(B) match for full and part-time employees.
• Retirement Savings plan.
• Paid Time Off plan.
• Education Assistance programs; Tuition reimbursement, Student Loan repayment program, and Preferred Education Program.
• Maternity leave; 4 weeks yearly.
• Among many other benefit programs. Benefits do kick in from day one!

Position Summary

Supervises a shift of Security Officers to provide protection and security of hospital assets and employees, patients, and visitors.

Responsibilities

Essential Functions

• Maintains confidentiality.
• Must present a professional demeanor and be able to interface with and provide excellent customer service to a wide range of guests and corporate staff.
• Interprets laws and policies and procedures and communicates interpretation verbally and in writing.
• Required to manage emotional situations and customers under extreme stress.
• Supervises training of new officers and ongoing training for current officers.
• Communicates proper information regarding patient or non-patient needs to peers, subordinates, and staff.
• Performs periodic and semi-annual reviews of subordinates.
• Investigates incidents and completes reports.
• Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Qualifications

Education/Training

High school graduate or equivalent. Basic knowledge of Microsoft Word for report writing purposes.

Licensure/Certification

• Must obtain a State of Florida Class “D” Security Officer License through the Florida Department of Agriculture and Consumer Services within 120 days of hire, renewed biannually.
• Must obtain Crisis Prevention Intervention (CPI) Certification within 120 days of hire, renewed annually.
• Must obtain a Basic Security Officer Certification or higher through the International Association of Hospital Security and Safety within 120 days of hire, maintained during employment.

Experience

Two (2) years security experience, including one (1) year supervisory or leadership experience.