Security Associate - 3rd Shift

carvana; Portland (OR); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Vehicle discounts

Student loan assistance

Pet benefits

Wellness program

Job summary

Carvana is seeking team members for our Safe & Secure group to protect associates, customers, and the vehicles moving through our gates. You will be the front-line face of Carvana at the gate, monitor security systems, and support safety protocols in all weather and conditions.

The role emphasizes hands-on patrols, incident reporting, and collaboration with Inspection Center and Logistics teams. Prior security or customer-service experience is a plus.

Qualifications

• 1-2 years in a customer service environment.
• Strong verbal and written communication.
• Ability to organize, plan, and execute multiple tasks in a fast-paced setting.

Responsibilities

• Lead with a service-first mindset in every interaction.
• Be the face of Carvana at the gate for associates, vendors, and visitors.
• Monitor live cameras and investigate intrusion alerts using the Unified Security Platform.
• De-escalate situations and collaborate with partners to keep the site safe and open.
• Run point at the gate using the SAS App and RFID tech, enforcing procedures.

Skills

Customer service

Communication

Decision making

Relationship building

Task management

Tools

CCTV

RFID

Card Access

Job description

Schedule (Open Availability Highly Preferred) :

9pm-5:30a Thursday-Monday

11:30pm-8:00a Sunday-Thursday

11:30pm-8:00a Tuesday-Saturday

Pay Range: $20 hourly

About Carvana

At Carvana, we believe buying a car the old-fashioned way sucks - so we're rewriting the playbook. Yes, we're the vending machine people. Yes, we built that on purpose. And yes, we're just getting started.

We're looking for people who want to thrive in an environment of impactful change. Team spirit shows up in everything we do - every day, our passion and creativity drive the kind of innovation that moves an industry. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories. We've been changing the game since 2013, and we're not letting up. Want the full story? Check it out here.

About the team and position

Our Safe & Secure team is the heartbeat of every Carvana location. You're the people we trust to protect our associates, our customers, and the thousands of vehicles that flow through our gates every day. Rain, shine, ice, or 110° heat - the mission doesn't change, and neither does the standard.

This is a boots-on-the-ground role. We bring the strategy; you bring the hustle. From clearing snow during a winter storm to running heat-safety protocols in July, you'll be the reason our site stays open, safe, and moving. Some days you'll be at the gate - the literal face of Carvana to every associate, vendor, and visitor walking through it. Other days, you'll be out on the lot scanning vehicles, knocking out safety audits, or restocking the supplies that keep this place humming.

You won't just monitor a perimeter - you'll own it. That means spotting hazards before they become incidents, building real relationships with the folks on site, and stepping up when something needs your attention. You'll be trained and trusted to act in emergencies, partner with our Inspection Center and Logistics teams, and feed sharp, accurate intel back to your Safe & Secure leadership. Hourly position, reporting to your Safe & Secure Functional Lead or Manager.

What you'll be doing

• Lead with a service-first mindset in every interaction.


• Live the Carvana values - and make sure they're felt by everyone you work with.


• Be the face of Carvana at the gate for associates, vendors, and visitors.


• Communicate like a pro - clear, calm, active listener, no missed signals.


• Use our Unified Security Platform to monitor live cameras, review footage, and investigate intrusion alerts so nothing on site catches us off guard.


• When things get hot, keep it cool . De-escalate, win with partners, and remember - we're all in this together .


• Run point at the gate using the Safe & Secure App (SAS App) and RFID tech, enforcing ingress/egress procedures every single time.


• Manage and document vehicle movement through the Inspection Center entrance and exit gates.


• Show up when the team needs you. You'll be trained and certified in first aid, CPR, and AED - and we expect you to use it when the moment calls for it.


• Know our emergency protocols cold so you can act decisively when seconds count.


• Keep the site operational in any weather - snow removal in winter, heat-safety protocols in summer, no excuses, no shortcuts.


• Drive a safety-first culture by spotting environmental hazards, running safety audits, and reinforcing best practices with the people around you.


• Scan thousands of vehicles a day to keep operational flow tight - between mobile rover tech and manual handheld scans, every car gets accounted for.


• Cover ground. This role involves serious walking to reach restricted or hard-to-access areas of the lot.


• Run vehicle location research and deliver clean, detailed reports to leadership when operational questions come up.

Key Metrics:

• Unit Loss Rate versus Plan


• Safe & Secure App Execution


• Inventory Control/Accuracy and Tracking


• Safety Incident Performance

What you should know/have

• 1-2 years in a customer service environment


• Strong verbal and written communication


• A track record of solid decision-making in a complex, fast-moving environment


• Ability to build strong working relationships and connect with people quickly


• Ability to organize, plan, and execute multiple tasks at once in a fast-paced setting


• Ability to handle conflict in a positive, productive way

We’d love it if you also have

• Familiarity with CCTV, RFID, Card Access, or other Safe & Secure technology


• Previous experience supporting an OSHA / Safety Team program


• Experience with crisis prevention and/or response plans

What we’ll offer in return

• Full-time hourly position with a competitive wage


• Medical, Dental, and Vision benefits


• 401(k) with company match


• A stack of perks - student loan support, vehicle discounts, pet benefits, and a lot more


• A wellness program built to keep you healthy, physically and mentally


• Real opportunities to grow your skills and share what you know across the or